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Practical Influence 
An Introduction 
2014-12-03
Practical Influence 
An Introduction 
Will Munroe 
Senior Influence Architect 
March 16th, 2001 
2014-12-03 2
Practical Influence 
Agenda 
Definitions 
Attitudes and Behaviour 
Two Ways of Thinking 
Current Trends 
Practical Applications 
Discussion 
2006-09-24 3
Definitions 
Inform vs. Influence 
inform /in fôrm´/ 
vt. to give knowledge of something; 
tell 
influence /in´ floo wence/ 
n. deliberate effort to change a 
receiver's thoughts, feelings or 
behaviours 
2006-09-24 4
Definitions 
Attitude and Persuasion 
attitude /at´ e tyood/ 
n. a person’s evaluation of an object 
of thought 
persuasion /per sway´ zhen/ 
vt. use of communication in an 
attempt to change a receiver’s 
attitude 
2006-09-24 5
Attitudes and Behaviour 
How They Work 
Free will 
Attitudes influence behaviour 
Attitude Behaviour Consistency 
Behaviour not always consistent 
Relevant attitudes affect behaviour 
Available attitudes affect behaviour 
Applications 
2006-09-24 6
Two Ways of Thinking 
Systematic and Heuristic 
Two distinct modes of thinking 
Systematic 
Heuristic 
Situation, personality affect choice 
Persuasion results vary by mode 
2006-09-24 7
Two Ways of Thinking 
Systematic Thinking 
Best influence tool: argument 
Effort required of receiver: focused 
Successful persuasion means 
Persistent change 
Resistant attitudes 
Predictable results 
2006-09-24 8
Two Ways of Thinking 
Systematic Thinking 
Types of Arguments 
Facts 
Evidence 
Examples 
Reasoning 
Logic 
2006-09-24 9
Two Ways of Thinking 
Systematic Thinking: Challenges 
2006-09-24 10
Two Ways of Thinking 
Heuristic Thinking 
2006-09-24 11
Two Ways of Thinking 
Heuristic Thinking 
Best influence tool: cues 
Effort required of receiver: little 
Successful persuasion means 
Short-term change 
Vulnerable attitudes 
Less predictable results 
2006-09-24 12
Two Ways of Thinking 
Heuristic Thinking 
Types of Cues (CLARCS) - Cialdini 
Comparison 
 Liking 
Authority 
Reciprocity 
Commitment/Consistency 
Scarcity 
2006-09-24 13
Two Ways of Thinking 
Influence Tactics 
To encourage systematic thought 
Ensure relevance, comprehension 
Monitor and control mental state 
Match tools with mental state 
Not sure? Use a cue. 
Develop arguments from the point of 
view of the receiver 
2006-09-24 14
Current Trends 
Web and Wireless 
Online individuals 
Have greater control of information 
Have too much information 
Demand individual attention 
2006-09-24 15
Practical Influence 
Important Applications 
Commercial Web sites 
Non-profit Web sites 
Charity 
Politics 
Environment and Health 
Fine Art and Performance Art 
New categories of products and 
services 
2006-09-24 16
Practical Persuasion 
Review 
Definitions 
Attitudes and Behaviour 
Two Ways of Thinking 
Current Trends 
Practical Applications 
2006-09-24 17
Practical Persuasion 
Thank You 
Will Munroe 
Senior Influence Architect 
will.munroe@clearintent.ca 
2006-09-24 18

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Practical influence - an introduction

  • 1. Practical Influence An Introduction 2014-12-03
  • 2. Practical Influence An Introduction Will Munroe Senior Influence Architect March 16th, 2001 2014-12-03 2
  • 3. Practical Influence Agenda Definitions Attitudes and Behaviour Two Ways of Thinking Current Trends Practical Applications Discussion 2006-09-24 3
  • 4. Definitions Inform vs. Influence inform /in fôrm´/ vt. to give knowledge of something; tell influence /in´ floo wence/ n. deliberate effort to change a receiver's thoughts, feelings or behaviours 2006-09-24 4
  • 5. Definitions Attitude and Persuasion attitude /at´ e tyood/ n. a person’s evaluation of an object of thought persuasion /per sway´ zhen/ vt. use of communication in an attempt to change a receiver’s attitude 2006-09-24 5
  • 6. Attitudes and Behaviour How They Work Free will Attitudes influence behaviour Attitude Behaviour Consistency Behaviour not always consistent Relevant attitudes affect behaviour Available attitudes affect behaviour Applications 2006-09-24 6
  • 7. Two Ways of Thinking Systematic and Heuristic Two distinct modes of thinking Systematic Heuristic Situation, personality affect choice Persuasion results vary by mode 2006-09-24 7
  • 8. Two Ways of Thinking Systematic Thinking Best influence tool: argument Effort required of receiver: focused Successful persuasion means Persistent change Resistant attitudes Predictable results 2006-09-24 8
  • 9. Two Ways of Thinking Systematic Thinking Types of Arguments Facts Evidence Examples Reasoning Logic 2006-09-24 9
  • 10. Two Ways of Thinking Systematic Thinking: Challenges 2006-09-24 10
  • 11. Two Ways of Thinking Heuristic Thinking 2006-09-24 11
  • 12. Two Ways of Thinking Heuristic Thinking Best influence tool: cues Effort required of receiver: little Successful persuasion means Short-term change Vulnerable attitudes Less predictable results 2006-09-24 12
  • 13. Two Ways of Thinking Heuristic Thinking Types of Cues (CLARCS) - Cialdini Comparison  Liking Authority Reciprocity Commitment/Consistency Scarcity 2006-09-24 13
  • 14. Two Ways of Thinking Influence Tactics To encourage systematic thought Ensure relevance, comprehension Monitor and control mental state Match tools with mental state Not sure? Use a cue. Develop arguments from the point of view of the receiver 2006-09-24 14
  • 15. Current Trends Web and Wireless Online individuals Have greater control of information Have too much information Demand individual attention 2006-09-24 15
  • 16. Practical Influence Important Applications Commercial Web sites Non-profit Web sites Charity Politics Environment and Health Fine Art and Performance Art New categories of products and services 2006-09-24 16
  • 17. Practical Persuasion Review Definitions Attitudes and Behaviour Two Ways of Thinking Current Trends Practical Applications 2006-09-24 17
  • 18. Practical Persuasion Thank You Will Munroe Senior Influence Architect will.munroe@clearintent.ca 2006-09-24 18