2. PART I- EXPLORES THE VARIABLES OF A COMPREHENSIVE FAMILY
ASSESSMENT AND HOW FORMAL AND INFORMAL ASSESSMENTS IMPACT
SERVICE DELIVERY TO CHILDREN AND FAMILIES.
JULY 8TH: 9AM- 12PM
3. CARDINAL INNOVATIONS
“JULY 9TH”
CARDINAL INNOVATIONS HEALTHCARE SOLUTIONS IS A MANAGED BEHAVIORAL
HEALTHCARE ORGANIZATION FOCUSED ON HELPING PEOPLE ACCESS SERVICESTHAT
THEY NEEDTO LEAD BETTER DAILY LIVES.THEY SERVETHOSE INDIVIDUALS NEEDING
MENTAL HEALTH, INTELLECTUAL AND DEVELOPMENTAL DISABILITY, AND SUBSTANCE
USE/ADDICTIONS SERVICES.THIS PRESENTATION WILL PROVIDE STAFF WITH
INFORMATION REGARDINGTHESE SERVICES AND HOW WE CAN UTILIZETHEM.
YOU DON’T WANTTO MISSTHIS! FROM 9AM- 11AM
4. CUSTOMER SERVICE SERIES
JULY 17TH : 9AM-11AM, 2PM- 4PM
“HUMAN TO HUMAN”
WHAT IS GOOD CUSTOMER SERVICE? IN THIS
SESSION, WE EXPLORE BOTH GOOD INTERNAL
AND EXTERNAL CUSTOMER SERVICE. WE WILL
HAVE AN OPPORTUNITY TO EXAMINE SOME
BIASES THAT MAY HINDER US IN PROVIDING
THE BEST SERVICE POSSIBLE. THIS SESSION
WILL ALSO PROVIDE TECHNIQUES FOR HOW TO
HANDLE THE DREADED ANGRY CUSTOMER.
5. CONNECTING THE DOTS: PART II
JULY 22ND
9AM- 12PM
AN AMERICAN CRIME
THIS IS THE SECOND PART OF ENGAGING AND CONNECTING THE DOTS. THIS
CONTINUES WITH MORE PRACTICE ON COMPREHENSIVE ASSESSMENTS IN CHILD
WELFARE.
Come and watch this riveting
tale(click below) that will leave
you wondering, Did I see
everything? Did I ask all the right
questions? Did I…….?
Don’t forget the
popcorn!!
6. SDM TOOLS
(STRUCTURED DECISION MAKING)
• JULY 23RD : 9AM -11AM- BLENDED TEAMS
• JULY 24TH : 1PM- 3PM- PERMANENCY PLANNING TEAMS
• JULY 28TH : 9AM- 11AM- COMBINATION TEAMS
ALLOWS PARTICIPANTS THE OPPORTUNITY
TO REVISIT THE ROLE AND APPLICATION
OF THE SAFETY ASSESSMENT, RISK
ASSESSMENT, STRENGTH AND NEEDS
ASSESSMENT AND RISK REASSESSMENT IN
THE COMPREHENSIVE ASSESSMENT
PROCESS.
7. EMOTIONAL INTELLIGENCE
This class will explore various aspects of Emotional Intelligence and the role it
plays in organizational success as well as information to help you as a leader get
started in modeling Emotional Intelligence
July 29th
9am- 12:30pm
8. “DON’T BE AFRAID TO TAKE THE LEAP!”
• Please be reminded that courses are to be registered for via the myHR system and once scheduled any
cancellations will need to be handled by contacting the myHR help desk at xxx-xxx-xxxx.
• Thanks and remember to visit the YFS website (http://meckweb/teams/dss/yfs2/training/default.aspx)
to review future training opportunities and plan accordingly to attend.
• Note: if you sign up for any state trainings, please don’t forget to update the training section in myHR
and inform W. Thompson so that she can update her spreadsheet for tracking purposes.
• Should you have any questions, please contact the Training and Staff Development Unit at xxx-xxx-
xxxx.
