Jira Service Desk's customizability is no secret—there are over 800 apps and integrations in the Atlassian Marketplace. So, what are the top ones across ITSM and customer support? Join Amaresh Ray, Senior Product Manager at Atlassian, and discover how other real life customers supercharge their Jira Service Desk. Learn how they optimize their service management workflows by adding functionalities such as asset management, reporting, enhancing the service catalog, and more.

1. AMARESH RAY | SENIOR PRODUCT MANAGER | JIRA SERVICE DESK
Power up Jira Service Desk
with apps

5. Agenda
Key apps for JSD
Building a connected service desk
Building your own apps

6. Built for service teams
Queues &
SLAs
ReportsHelp center &
knowledge base
Automation

7. IT Customer
Support
HR Finance
For all service teams
… and many others

10. Agenda
Key apps
Building a connected service desk
Building your own apps

11. ASSET MANAGEMENT

18. CUSTOMIZATION

25. FORMS
“Help- Ican’trenewmysubscription ”

26. FORMS
“What’syouraccountnumber?”

47. AUTOMATION

48. AUTOMATION

55. What gets measured, gets
managed
PETER DRUCKER

56. Howyouthinkit’llwork Howitworks

59. Agenda
Key apps
Building a connected service desk
Building your own apps

75. Agenda
Key apps
Building a connected service desk
Building your own apps

76. Lack of a viable
solution on the
marketplace
Cheaper to build
and quicker to
roll out
In-house
capabilities to
maintain long
term
Source of
competitive
advantage
When should you build instead of buy?

79. Reacting to change
By using Webhooks
3 ways to build on Jira Service Desk
Extending the UI
To add context to the agent and
customer view
Data in and out
Using the REST API

81. APPS INTEGRATIONS

83. AMARESH RAY | SENIOR PRODUCT MANAGER | JIRA SERVICE DESK
Thank you!