The document investigates how to improve service quality at the Language Show Live event. It evaluates the event space layout and finds large empty floor areas, overcrowded food areas with long queues, and insufficient seating. The objectives are to assess essential services like food and seating comfort, and evaluate networking areas. It recommends creating more informal networking spaces with seating, improving the food area by adding another cafe serving international snacks, and reducing the primary languages area to open more space for visitors.