The document advertises a series of 60-minute RAIN sessions at a conference to explore the power of customer experience. Experts from Salesforce and designit will discuss empowering the social front office for postal services and designing world-class customer experiences. On the third day of the conference, an expert from Capgemini will present on reinventing postal outlets and the future of outlets. The RAIN sessions are workshops to accelerate innovative ideas and solutions in collaboration with clients.

1. Explore the Power
of
Customer Experience!
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ow?
H ow
H

2. Visit our 60-min-RAIN Sessions* with experts you need:
Every day at:
Empowering the social front office
Empowering the social front office
for Postal Service
for Postal Service
Patrick Heinen, Principal Sales Engineer
Patrick Heinen, Principal Sales Engineer
Salesforce
Salesforce
11:30
14:30
Design worldclass customer
Design worldclass customer
experience
experience
16:00
Jens Roeper, Managing Partner Munich
Jens Roeper, Managing Partner Munich
designit
designit
at 10:00 on Day 3
at 10:00 on Day 3
* RAIN means RApid INnovation –
a workshop concept of Capgemini to accelerate innovative ideas
and solutions in collaboration with the client.
Reinventing the post –
Reinventing the post –
The future of outlets
The future of outlets
Dirk Palder, Global Head of Postal Services
Palder, Global Head of Postal Services
Dirk
Capgemini
Capgemini
ertt 4
r 4
Schub e
Schub
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om
, Ro
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Area
e Area ,
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fferenc e
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Con