1. Fun Times!
What do you think about this weather we’re having? Before I came here several people warned
me about the terrible Kansas winters and the hot summers. But, so far, it has been right the oppo-
site. It’s almost paradise around here!
I hope you’re taking the time to get out with your family and friends and enjoy some of this beau-
tiful weather. And, don’t forget that as an employee you’re eligible to participate in most of
our FMWR activities. Have you been out the marina yet? We opened for the season on 27 April
and we hosted our annual “Family Fun in the Sun” party on the 5th of May. If you missed it, you
missed a good one. Everyone had fun and there was nothing but rave reviews for the Outdoor
Rec guys and gals that put this one on. It was a great party. Thanks ODR!
But we’ve got more events coming – especially in June – that you can participate in; like the
Victory Week festivities. Pick up a copy of our Summer Guide or check out our website at www.
rileymwr.com and get out there and have some fun!
In the last newsletter I told you that one of my immediate concerns was to ensure open, hon-
est, and frank communication throughout our directorate. Toward that goal, we held a series
of Teammate Town Halls in May. We ended up with 393 of you guys participating. Although it
wasn’t 100%, those are still some pretty good numbers. Thanks for your support and everything
you’re doing to make this a great place to live and work. But, there’s one more thing I need you
to do for me:
Please go on-line to our Teammate Website at www.rileymwr.com/employee and give us some
input on the Town Halls. In particular, I’d like to know what topics you’d like on the agenda and
what you think we can do to improve these meetings. I’d especially would like to know what you
think we can do to put some fun in these things. Oh, and don’t forget to tell us when it be the
most convenient for you (i.e., the day of the week and the time period) as well as the location.
Hmmmm…wanna do the next one at the Marina and throw in a BBQ?
One final thought. You are probably getting tired of hearing all of this talk about safety. But stop
and think about it for a moment. What would it be like for your family if you were seriously injured
or worse? I said it at the Town Hall and I’m going to say it again: There is nothing more important
that your safety. I’ll bet your family thinks the same thing.
Think about it.
Now, go enjoy the summer…Bill

2. Congratulations to the following employees on receiving
On-The-Spot Awards (OTS):
Rashida Crudup Whitside
Jennifer Re SAC
Congratulations to the following employees on complet-
ing their Child Development Associate (CDA)
Angelina Hernandez First Division
Brittany Anderson Forsyth
On May 18, Parks and Recreation Supervisors from all Summer is always a busy period for the Commu- Welcome New CYSS Staff Lakkisha Jenkins Forsyth East
over the state of Kansas visited Ft Riley. The Kansas Rec- nity Recreation Division and programming. It is
reation and Parks Association (KRPA) Board of Direc- also a busy time for PCS, ETS, graduations, family Marco Steinacker is the new Director for 1st Division Congratulations to the following employees on receiving
tors came to Ft Riley to hold their quarterly meeting at vacations and any other plans summer may bring. CDC. He is coming to us from Kaiserslautern (K-Town) Sustained Superior Performance Awards (SSP)
the Warrior Zone to discuss issues pertaining to Kansas With all of the above, we will see many new faces Germany. Marco his wife and son are adjusting to life
Recreation and Parks and to get an idea of what a within CRD and say goodbye to those who have out west. When you see Marco please welcome him to Victoria Meinhardt Warren East
Parks and Recreation program looks like on an Army made a difference in the life of a Soldier. our CYSS family Nancy Mosites Warren Rd
installation. When asked for feedback on how the day Gayle Martin SAC
went, Doug Vance, Executive Director of KRPA, said “I Farewells
Annette Diaz, Is a proud army Congratulations to the following employees on receiving
suspect it was an eye-opening experience for many of Adam Millican, Outgoing BOSS President
wife with 4 wonderful kids. Certificate of Achievement
the groups.” He adds, “We appreciate your support Dustin Wright, Outgoing BOSS Vice President
Her home town is Houston,
of KRPA and giving our board an opportunity to see Rachael Garcia, ITR Clerk
Texas. Annette loves working Serna Sutterlin Warren East
the great work you do for those in the military and their Kimberly MacDonald, King Field House
with children. She has 8 years Sara Park Warren East
families. The Warrior Zone, in particular, was fascinating Markus Kamella, Outdoor Recreation
of experience working with Amanda Bearden Warren East
to see.” A special thanks to the staff at the WZ for help-
children at various military
ing make this a great event! Hails
installations. I’m very happy Congratulations to the following employees on receiving
Sean Morgan, Incoming BOSS President
to be a part of the Forsyth Commander’s Civilian Service Award
Peter Smith, Incoming BOSS Vice President
East CDC.
Nikko Abreu, Outdoor Recreation
William Calkins, Automotive Skills Center Traci Gandy Warren East
Mitzi Farmer is originally from
In addition to the above, we will have several new
Memphis, TN. Her little girl
employees starting at Aquatics and the Marina.
is the inspiration for her life.
WELCOME TO ALL!
I have been a part of the
military lifestyle in various posi-
tions and programs for the
past 12 years. I hold a Masters
of Arts in Education Degree.
My current hobbies are walk-
ing on the treadmill, preparing
Summer Exercise Safety Tips organic food recipes, and
Warm summer weather brings outdoor sports and watching reality television. I
activities, as well as sunburns, heat exhaustion, am happy to be a part of the
dehydration and heat cramps. Here are a few tips Forsyth East Child Develop-
to get you safely through your workout: ment Center.
Drink lot of fluids - your body can only absorb 8
ounces of cold water every 20 minutes, so continue
to drink fluids even after you no longer feel thirsty.
2012 Month of the Military Child
Use Sunscreen - Apply sunscreen 30 minutes before
Thank you all for making the 2012 MOMC events the most
going in the sun so it can bind to the skin and pre-
successful ever. Your hard work and dedication does not
vent sunburn.
go unnoticed. It was a joy to see all the staff, children
Wear proper clothing - Limiting clothing to a single
and families having such a good time at all the planned
layer of light-colored, light-weight material.
events.
Avoid working out during peak hours - Try exercising
in the morning or evening to avoid the most intense
heat.

3. MWR ACS Shining Star!
Our Very Own:
Happy Habañeros! Aurelia Mouton
*April MWR Employee of the Month
Habañero/Mini Warrior Zone has had an exciting first part
of 2012! With
growing business, we have also grown our staff! Wel-
come Janida Bagadouwe
and Richard McFarland to the Habañero team.
Come into Habañero/Mini Warrior Zone for breakfast
FAREWELL
burritos and Starbucks Aurelia Mouton
coffee or lunch for big burritos! Janida, -ACS Employment Readiness Specialist is moving. She already has
Richard, Jackie and Corey will be employment with the VA in Louisiana. She’s looking forward to be-
at the counter to welcome you with a smile! ing closer to family.
Lisa Hoecker
– ACS Front Desk receptionist. Arrived in March 2012 and spouse
has PCS orders. She will be leaving us in June 2012
AWARDS
DFWMR COINS
ACS Volunteers Danielle Corenchuk and Brandy Pearson.
Penny Latimer at DAPS
The Davis family wishes to Thank You for the outpouring of help!
Currently they have temporary housing in Manhattan, until they put
a home on their property in Junction City. Immediate need at this
time is furniture.
The Davis Family home caught on fire the evening of Sunday, April
29, 2012. The fire started in a wall socket located in a bedroom.
The fire went up the inside of the wall and into the ceiling. The fire
alarms did not go off because no smoke was seeping in; they only
sounded after the fire broke through the wall. Rebecca is thankful
she was still awake and noticed the glow coming through the
ceiling so the family was able to get out safely.
Congratulations to Pat Roediger Congratulations to Rich Wilson
for your 25 years of service for your 20 years of service

4. Customer Service
You can’t have great customer service without great internal service. As a reminder, the internal customer is anyone
with whom you work and who may, at any time be dependent on you or your department. Taking care of this inter-
nal customer allows them to do their job, take care of another internal customer or take care of the outside customer.
Much of what is written and taught about regular outside customer service works for internal service as well. We have
to understand our customers. Sometimes we think we know what our customers want, but they really want something
else. In other words, we make assumptions. In order not to make mistakes, we need to get inside our customers
heads and give them what they want versus what we think they want. The easiest way to do this is to ask questions.
How does this apply to the internal customer? When was the last time you asked one another, “Are you happy with DFMWR will be opening the first water spray park on Fort Riley
IMO TIP OF THE QUARTER
my efforts on the job?” Or, when was the last time you showed sincere appreciation to one another? Do you know this June. Project is expected to be completed by 30 May.
Safe Summer Phishing
what you want from one another to work in a harmonious work environment? Surveys with frontline staff show that While small in size, it will be big on fun for cooling off this sum-
Be on the lookout for phishing scams. Be alert for
managers and supervisors are not in sync with what their employees want. Managers and supervisors think that front- mer. Located between Custer Hill Pool and the Bowling Center,
companies that e-mail you asking for your social
line staff are unhappy because they want more money and although more money would be a bonus, when employ- the Spray Park will have several water features from jets of wa-
security number, passwords or PINs. Also, if it sounds
ees are questioned, it is because of the lack of recognition and appreciation. Unhappy employees affect the morale ter shooting up from the ground to water sprayers shaped like
too good to be true, it probably is. If it sounds ques-
of our Organization and eventually these individuals will leave our Organization. What that means is we have to invest a fish or a pirate ships cannon that can be turn to spray each
tionable, question it. If you receive an e-mail from a
more time and effort into training new employees; and we are all aware of the constraints of hiring and training. Per- other. There is no cost to use the park.
company you do business with (bank, credit card,
haps we can work with our current workforce to make the climate more harmonious. You may be ready to argue that
online orders) asking for personal information, call the
our high turnover is due to PCSing; however, that only accounts for half of the turnover for the Directorate of Family & Work has started on the newest addition to our Child Youth and
company to confirm. Use a phone number from an
MWR. What about the other half? School Service capabilities. A new permanent modular child
official statement you’ve received from the company,
development center is being built in Whitside. At 4600 square
not one in the questionable e-mail. Let the only fish-
A survey put together by Glenn Tobe & Associates asked employees and their supervisors what were their top motiva- feet, it was designed to be able to operate 24 hours by having
ing you’re involved in be out on the lake!
tors. The employees’ responses were a bit different than the supervisors. Notice what employees thought was most not only activity space but sleeping quarters as well. Projected
important versus what supervisors thought was least important. is to be completed in December 2012.
Upcoming Upgrades:
•RecTrac 10.1t
Recently there have been two efforts to try and gain insight into what The Custer Hill Bowling Center is closing for renovations on 14
•RecTrac POS and Swipe computers
Employees wanted: you, valued team members of Family & MWR, think about our Director- May. It will reopen for business on Labor Day. While not a com-
•Windows 7
ate. In May there were several Town Hall Meetings in order to gather plete overhaul of the building, you will notice the new carpet,
Reminders:
1. Appreciation information about the Directorate. I hope you made an effort to attend. ceiling and refinished restrooms.
•Updating your Information Assurance (IA) Awareness
2. Feeling “in” on things This was an opportunity for you to give your feedback about the Director-
training and Ft. Riley Acceptable Use Policy (AUP) are
3. Understanding attitude ate of Family & MWR. Additionally, you were also asked to complete a Several projects to improve the golf course are going to be
annual requirements for all computer users.
4. Job security Climate Survey to give your feedback about the Climate of our Director- underway this month. We are fixing some tees, adding a con-
•Label all removable media (CDs/DVDs) with classifi-
5. Good wages ate. There will be a third effort with the Employee Covenant Survey. The crete pad to the practice range and several drinking fountains
cation of data (UNCLASSIFIED/CLASSIFIED/FOUO)
6. Interesting work tentative dates for this effort are 11 Jun - 13 Jul 2012 to gain insight into will be installed across the course. Also the golf course is on its
•Protect your identity and that of others by safe-
7. Promotion opportunities your thoughts about the Family & MWR Customer Covenant. If you want way to having a new maintenance building. This project has
guarding all Personally Identifiable Information (PII) by
8. Loyalty from management to make our Directorate better, then speak out! Talk to one another. been waiting on funding for several years and was approved.
saving in the Encrypted File System (EFS) folder on your
Supervisors thought they wanted: Share what you think is going well and what could be going better. The new facility will improve the way we store and mix chemi-
desktop or sending via encrypted e-mail.
cals and provide a better working environment for our mainte-
1. Good wages This is not a one-time thing. Just like we are continually trying to find out nance staff.
2. Job security what our external customer wants, we need to be in tune with what
3. Promotion opportunities our internal customer wants as well. A sub-committee of the Partnership
4. Good working conditions Committee created a Website where you can share your thoughts about
our Directorate. Please visit http://rileymwr.com/employee/ and offer
your suggestions because YOUR VOICE matters.
Go back one more time to the Glenn Tobe & Associates survey and look
V/r, at the difference between what the employee wants versus what the
Leza managers and supervisors think the employee wants! Creating MOMENTS
OF MAGIC are not just for the outside customer!
Leza Chryssovergis
Customer Service Program Coordinator
MG Robert M. Joyce Family & MWR Academy
Supporting: Forts Riley, Leavenworth, Hunter Liggett, Parks RFTA & Presi-
dio of Monterey
The Family & MWR Employee Website
Please check it out at: http://rileymwr.com/employee/
O: 785-239-3412 (Riley) DSN: 856
and give us your feedback.
leza.chryssovergis.naf@mail.mil