1. The document discusses customer data management for restaurants using digital tools. It describes how collecting customer data through WiFi and point-of-sale systems can be used to monitor traffic, measure customer satisfaction, and automate direct marketing.
2. Key metrics that can be tracked include influx of customers, visit frequency, time spent, ratings of service, cleanliness, speed and net promoter score. This data is segmented by location and month to analyze trends.
3. Automated customer satisfaction surveys capture feedback and monitor changes in ratings. Email marketing campaigns can then be tailored based on customer data and segmentation. This is intended to increase visits and purchasing while improving marketing conversion rates.
Conferencia sobre AdventureMexico.Travel en el Primer Encuentro de Ecoturismo...Allan Rhodes
La participación de Paul Beckman director de AdventureMexico.Travel en el Primer Encuentro de Ecoturismo Certificado, celebrado en San Cristóbal de las Casas, Chiapas, Mexico. Una evento organizado por Ecoturismo Genuino y moderador por Allan Rhodes.
Conferencia sobre AdventureMexico.Travel en el Primer Encuentro de Ecoturismo...Allan Rhodes
La participación de Paul Beckman director de AdventureMexico.Travel en el Primer Encuentro de Ecoturismo Certificado, celebrado en San Cristóbal de las Casas, Chiapas, Mexico. Una evento organizado por Ecoturismo Genuino y moderador por Allan Rhodes.
April restaurant survey data indicated a -1.0% decline in same-store sales and -3.3% decline in traffic. Although industry same-store sales have remained negative for 12 out of the past 13 months, April results reflected a marginal improvement from the results seen in both February and March. Based on performance, fine dining, upscale casual, and family casual displayed the strongest gains in same-store sales in April, while the previously top performing QSR segment was one of the weakest. Despite challenges faced in the industry, M&A activity remains strong and strategics have increased their appetite in acquiring concepts that provide an avenue for increased growth. Read the report for more detail on industry trends, market indices, public market performance and deal activity.
Optimization Of Restaurant Management Systems PowerPoint Presentation SlidesSlideTeam
This template focuses on efficient handling of restaurant operations, staff management, enhancing food and safety standards, etc. The restaurant manager will present it to the top level management. The current scenario of the firm describes the current challenges the firm facing such as deteriorating sales leading to poor financial performance, restaurant management system is outdated leading to customer order issues, dissatisfied employees with high attrition rate, and increase in workplace accidents, etc. The firm will also analyze weekly sales reports, competitive analysis, etc. The firm will look for various solution for managing restaurant operations effectively by upgrading restaurant management system for data consolidation, improved point of sale system for smooth ordering process, managing inventory by stock tracking, handling staff for reducing employee attrition rate, improving food and workplace safety management, marketing management for customer engagement, etc. The firm will determine the impact of successful implementation of restaurant management system. It will also estimate firms financial performance by projecting income statement, cash flow, balance sheet and monthly sales forecast. https://bit.ly/2XnxRXd
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Restaurant Inventory Management PowerPoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of sixty one slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. https://bit.ly/2WO0VI0
How retailers are leveraging AI data for beverage product mix and marketing ...Steve Hershberger
Food and beverage service retail is hard and getting harder. Costs are up, SKU's fighting for space are increasing, consumers and their habits are changing and fast. Leveraging actionable intelligence about product mix optimization and consumer engagement is key to success. Getting the attention of the consumer means having the right mix of product and marketing and being able to reach them in Omni-channel ways. When it is done right, the results can be startling.
Customer Success Summit Keynote
Presented by: Thomas Lah, Executive Director, TSIA
Customer success has become one of the hottest capabilities technology companies find themselves investing in today. For technology-as-a-service providers, customer success potentially holds the key to retaining customers and expanding customer relationships. However, TSIA has been inundated with inquiries from member companies that are struggling to deliver customer success at scale.
In this closing keynote, TSIA executive director Thomas Lah will leverage recent benchmark data and industry observations to outline a seven-step approach to establishing and scaling a customer success capability. From the charter to the financial model to enabling technology, Thomas will provide practical frameworks customer success organizations can leverage as they grow.
How To Manage Restaurant Business PowerPoint Presentation SlidesSlideTeam
How To Manage A Restaurant Business PowerPoint Presentation Slides is custom-tailored for hotel and restaurant industry professionals. Our hospitality management PPT theme enables restaurateurs to consolidate business highlights, challenges, opportunities, and solutions. Demonstrate the present firm situation, weekly restaurant sales report, and competitive landscape analysis using our restaurant management PowerPoint template. Illustrate a sound restaurant management system like centralized data management through our food and beverage business PPT slides deck. The hospitality service PowerPoint presentation outlines the vital point of sale aspects such as selecting POS, POS interface, and POS up-gradation system. The extensive layout of this service industry PPT template offers a blueprint of a well managed and well-thought-out restaurant management. The stunning F&B industry PowerPoint theme helps you to compile data that is crucial to real-life implementation. From safety management to staff management, you can conveniently edit the restaurant business PPT templates to personalize information. So, hit the download button to get access to the comprehensive restaurant management PowerPoint presentation. https://bit.ly/2WjJS0r
Sales Operations as the Change Agent of the Sales OrganizationApttus
Modern sales operations professionals manage more than tactical operations. They are the change agents of the sales organization, serving vital, strategic roles in organizational restructuring, compensation roll-outs, system deployments and more. Attend this session to learn how leading organizations have leveraged technology to better enable change management in constantly evolving sales organizations and enhance adoption of sales solutions.
April restaurant survey data indicated a -1.0% decline in same-store sales and -3.3% decline in traffic. Although industry same-store sales have remained negative for 12 out of the past 13 months, April results reflected a marginal improvement from the results seen in both February and March. Based on performance, fine dining, upscale casual, and family casual displayed the strongest gains in same-store sales in April, while the previously top performing QSR segment was one of the weakest. Despite challenges faced in the industry, M&A activity remains strong and strategics have increased their appetite in acquiring concepts that provide an avenue for increased growth. Read the report for more detail on industry trends, market indices, public market performance and deal activity.
Optimization Of Restaurant Management Systems PowerPoint Presentation SlidesSlideTeam
This template focuses on efficient handling of restaurant operations, staff management, enhancing food and safety standards, etc. The restaurant manager will present it to the top level management. The current scenario of the firm describes the current challenges the firm facing such as deteriorating sales leading to poor financial performance, restaurant management system is outdated leading to customer order issues, dissatisfied employees with high attrition rate, and increase in workplace accidents, etc. The firm will also analyze weekly sales reports, competitive analysis, etc. The firm will look for various solution for managing restaurant operations effectively by upgrading restaurant management system for data consolidation, improved point of sale system for smooth ordering process, managing inventory by stock tracking, handling staff for reducing employee attrition rate, improving food and workplace safety management, marketing management for customer engagement, etc. The firm will determine the impact of successful implementation of restaurant management system. It will also estimate firms financial performance by projecting income statement, cash flow, balance sheet and monthly sales forecast. https://bit.ly/2XnxRXd
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Restaurant Inventory Management PowerPoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of sixty one slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. https://bit.ly/2WO0VI0
How retailers are leveraging AI data for beverage product mix and marketing ...Steve Hershberger
Food and beverage service retail is hard and getting harder. Costs are up, SKU's fighting for space are increasing, consumers and their habits are changing and fast. Leveraging actionable intelligence about product mix optimization and consumer engagement is key to success. Getting the attention of the consumer means having the right mix of product and marketing and being able to reach them in Omni-channel ways. When it is done right, the results can be startling.
Customer Success Summit Keynote
Presented by: Thomas Lah, Executive Director, TSIA
Customer success has become one of the hottest capabilities technology companies find themselves investing in today. For technology-as-a-service providers, customer success potentially holds the key to retaining customers and expanding customer relationships. However, TSIA has been inundated with inquiries from member companies that are struggling to deliver customer success at scale.
In this closing keynote, TSIA executive director Thomas Lah will leverage recent benchmark data and industry observations to outline a seven-step approach to establishing and scaling a customer success capability. From the charter to the financial model to enabling technology, Thomas will provide practical frameworks customer success organizations can leverage as they grow.
How To Manage Restaurant Business PowerPoint Presentation SlidesSlideTeam
How To Manage A Restaurant Business PowerPoint Presentation Slides is custom-tailored for hotel and restaurant industry professionals. Our hospitality management PPT theme enables restaurateurs to consolidate business highlights, challenges, opportunities, and solutions. Demonstrate the present firm situation, weekly restaurant sales report, and competitive landscape analysis using our restaurant management PowerPoint template. Illustrate a sound restaurant management system like centralized data management through our food and beverage business PPT slides deck. The hospitality service PowerPoint presentation outlines the vital point of sale aspects such as selecting POS, POS interface, and POS up-gradation system. The extensive layout of this service industry PPT template offers a blueprint of a well managed and well-thought-out restaurant management. The stunning F&B industry PowerPoint theme helps you to compile data that is crucial to real-life implementation. From safety management to staff management, you can conveniently edit the restaurant business PPT templates to personalize information. So, hit the download button to get access to the comprehensive restaurant management PowerPoint presentation. https://bit.ly/2WjJS0r
Sales Operations as the Change Agent of the Sales OrganizationApttus
Modern sales operations professionals manage more than tactical operations. They are the change agents of the sales organization, serving vital, strategic roles in organizational restructuring, compensation roll-outs, system deployments and more. Attend this session to learn how leading organizations have leveraged technology to better enable change management in constantly evolving sales organizations and enhance adoption of sales solutions.
Eatby Pitch Deck: It’s always good to know your guests’ tastesJp Mohanty
We are part of SAP Venture and FB Accelerator Startup. Our product stands unique in terms of its offering (Data Analytics/Predictive analytics/ Machine learning) in a food tech business domain.
We provide restaurants with a SaaS-based platform to facilitate the Data Analytics, Taste Analytics, and Sentiment Analytics solutions. We analyze the data from different social channels(Zomato, Facebook, FourSquare etc) and provide restaurants with meaningful insights (E.g. Social Rankings city/location wise for different sectors of a restaurant, Social Engagements by aggregating reviews, Topic extractions from reviews to bifurcate Food, Services, nd Ambience improvement areas etc) to improvise their business with enhanced customer support. Website link: https://analytics.eatby.in/Eatby/
We have plans to extend the similar model/analytics with other domains such as Hotels/Hospitality and other consumer domains.
In addition, Eatby is part of FB Start Program. This has enabled us to build the unique chatbot assistant to reserve table across restaurants. This could be directly embedded to a restaurant's FB page from where restaurants can accept order for reservations in less than 15 secs of time. Bot link: https://www.messenger.com/t/7Curries/ (Say Hi to start the conversation)
In our future roadmap, we aim to build a full fledged restaurant customer support system leveraging the FB Chatbot assistant.This will enable both users and restaurants to quickly address the issues.
Restaurant Monthly Update - December 2017Duff & Phelps
Following a strong October performance, November witnessed the continued recovery of restaurant sales and traffic. With near-flat same-store sales (SSS) of 0.04% and comparable store traffic of 2.5%, November showed modest improvement from the rolling three-month period, for which SSS and traffic fell 0.5% and 2.8%, respectively.
2. Restaurants are
about service &
the new
consumer is
digital
80%of mobile phones in Europe
are Smartphones
Today, more than 70% of consumers use
mobile phones in restaurants and bars
(source: MWC2014)
3. Digitalizing the client,
a great opportunity
Combining personal technology with a service aimed at results. Please
offers a system of digitalization of clients which:
•
Increases the frequency of clients in restaurants
•
Betters the frequency of client purchasing
•
Improves the conversion of email marketing
+30%Increase in mobile phone use in restaurants
+250%Increase conversion of email marketing
4. Digitalizing retail customers
Customer data management flow
PoS traffic
monitorning
Fisrt-level data
acquisition
Custmer
Voice
Email
marketing Corporate App
Mobile
Marketing
POS Digitization
In-store Direct
Marketing
Visits
Frequency
Time spent
Email
Gender
Age
Locality
Sevice
PoS
NPS
Traffic
Recurrence
Loyalty
Apps
Data Base construction and 1st level of interaction 2ª nivel de interacción
#1 Offline to online #2 Online
5. #2
Customer
satisfaction
We measure the satisfaction
of the service in your
restaurants
Collection, segmentation and customer management
POS wirelessly: From the collection of data from your
customers, automating direct marketing campaigns for the
sole purpose of increasing your sales and retaining your
customers
What we do
#1
Traffic
monitoring
We measure the evolution of
the flow, frequency of visit
and the mean residence time
in your restaurants
#3
Direct
Marketing
Automation
Automation of email
marketing campaigns based
on data obtained
6. We take the Wi-Fi network from you to create a
channel which then communicates with those who visit
us, creating countless new possibilities
How does the data collection and
segmentation via wifi work?
#1 Traffic monitoring
Of the evolution of affluence and
repeat customers (frequency of visit) and
time spent
#2 Customer satisfaction
Service (0 - 5)
Cleaning (0 - 5)
Speed (0 - 5)
NPS index (0 - 10)
#3 Direct Marketing
Email
ages
locality
POS identifier
Number of visits per store
Date of visit
Number of visits
What type of data we work with?
7. 1# Traffic Monitoring: Measuring affluence,
frequency and permanence
Evolution of the affluence
BeeCell- analysis of the variations in store flow
at each POS to measure the impact of your
campaigns to attract traffic
Visit frequency
BeeCells show you the proportion of repeat
visitors that visit your facilities to measure the
impact of your Loyalty campaigns
Time spent (permanence)
BeeCells show you the time of the customer at
the point of sale and key metrics for optimal
management of operations
8. 1# Traffic Monitoring: Measuring affluence, frequency
and permanence
PoS Data January Febryary March Aprl May June July Agoust September October November December
TOTAL
Influx
(Increase)
4.630
5.145
(16% ↑)
4.946
(6% ↓)
5.345
(19% ↑)
5.745
(8% ↑)
4.946
(6% ↓)
5.345
(19% ↑)
5.345
(19% ↑)
4.946
(6% ↓)
5.345
(19% ↑)
5.345
(19% ↑)
5.345
(19% ↑)
TOTAL Frequency
(Increase)
1.257 (33%)
1.476
(6% ↑)
1.786
(12% ↑)
1.146
(16% ↓)
1.146
(6% ↓)
1.786
(12% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
1.786
(12% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
TOTAL
Permanence
(Increase)
42 min
41 min
(3%↓)
44 min
(5% ↑)
41 min
(03%↓)
41 min
(03%↓)
44 min
(5% ↑)
41 min
(03%↓)
41 min
(03%↓)
44 min
(5% ↑)
41 min
(03%↓)
41 min
(03%↓)
44 min
(5% ↑)
Restaurant 1
Influx
(Increase)
978
1.476
(6% ↑)
1.786
(12% ↑)
1.146
(16% ↓)
1.786
(12% ↑)
1.786
(12% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
1.786
(12% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
Restaurant 1 Frequency
(Increase)
298 (30,47%)
476
(6% ↑)
786
(12% ↑)
146
(16% ↓)
146
(6% ↓)
786
(12% ↑)
476
(6% ↑)
476
(6% ↑)
786
(12% ↑)
476
(6% ↑)
476
(6% ↑)
476
(6% ↑)
Restaurant 1
Permanence
(Increase)
39 min
41 min
(3%↓)
41 min
(3%↓)
44 min
(5% ↑)
44 min
(5% ↑)
41 min
(3%↓)
44 min
(5% ↑)
41 min
(3%↓)
41 min
(03%↓)
41 min
(03%↓)
44 min
(5% ↑)
41 min
(03%↓)
Restaurant 2
Influx
(Increase)
1.673
1.476
(6% ↑)
1.786
(12% ↑)
1.786
(12% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
1.786
(12% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
Restaurant 2 Frequency
(Increase)
369 (22%)
476
(6% ↑)
786
(12% ↑)
146
(16% ↓)
146
(6% ↓)
786
(12% ↑)
476
(6% ↑)
476
(6% ↑)
786
(12% ↑)
476
(6% ↑)
476
(6% ↑)
476
(6% ↑)
Restaurant 2
Permanence
(Increase)
32 min
41 min
(3%↓)
41 min
(3%↓)
44 min
(5% ↑)
1.786
(12% ↑)
41 min
(3%↓)
44 min
(5% ↑)
41 min
(3%↓)
44 min
(5% ↑)
44 min
(5% ↑)
41 min
(3%↓)
44 min
(5% ↑)
Restaurant 3
Influx
(Increase)
767
1.476
(6% ↑)
1.786
(12% ↑)
1.146
(16% ↓)
1.146
(6% ↓)
1.786
(12% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
1.786
(12% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
Restaurant 3 Frequency
(Increase)
245 (31,9%)
476
(6% ↑)
786
(12% ↑)
786
(12% ↑)
146
(6% ↓)
786
(12% ↑)
476
(6% ↑)
476
(6% ↑)
786
(12% ↑)
476
(6% ↑)
476
(6% ↑)
476
(6% ↑)
Restaurant 3
Permanence
(Increase)
41 min
41 min
(3%↓)
41 min
(3%↓)
44 min
(5% ↑)
44 min
(5% ↑)
41 min
(3%↓)
44 min
(5% ↑)
41 min
(3%↓)
41 min
(03%↓)
41 min
(03%↓)
44 min
(5% ↑)
41 min
(03%↓)
Restaurant 4
Influx
(Increase)
1.067
1.476
(6% ↑)
1.786
(12% ↑)
1.146
(16% ↓)
1.786
(12% ↑)
1.786
(12% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
1.786
(12% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
1.476
(6% ↑)
Restaurant 4 Frequency
(Increase)
345 (35,2%)
476
(6% ↑)
786
(12% ↑)
146
(16% ↓)
476
(6% ↑)
786
(12% ↑)
476
(6% ↑)
476
(6% ↑)
786
(12% ↑)
476
(6% ↑)
476
(6% ↑)
476
(6% ↑)
Restaurant 4
Permanence
(Increase)
45 min
41 min
(3%↓)
41 min
(3%↓)
44 min
(5% ↑)
44 min
(5% ↑)
41 min
(3%↓)
44 min
(5% ↑)
41 min
(3%↓)
41 min
(03%↓)
41 min
(03%↓)
44 min
(5% ↑)
41 min
(03%↓)
9. 2# Customer satisfaction: Customer
satisfaction surveys automation
Real time information
The customer satisfaction surveys by BeeCells works
automatically to capture the value of service after the
customer visit and monitors the evolution of the whle
chain
Adapted to any device
BeeCells surveys is suitable for computers, tablets or
phones, offering an unbeatable experience from your
brand to customers
Multiple types of question
More than 15 questions and channeling
arrangements offer you the best satisfaction survey,
Net Promoter Score or custom market research
11. GESTIÓN
3# Direct Marketing: Email marketing
campaigns automation
#1 Personal Welcome
(Personalization from the first
email)
#2 Promotion to
new users
(targeting
frequency of visits)
#3 Improving
recurrence in regular
customers
(targeting frequency of
visits)
#4 Birthday
compliment
(Targeting age and birth
date))
5# Promotion to men/
woman
(segmentation by
gender)
6# Promotion to young/
adults
((segmentation by age)
13. How does it work
Multiple locations
Manage your entire network
from one centralized dashboard
and keep control of your
database
Simple installation
The Beecell connects to your
router without any additional
installation and in less than one
minute your new channel is
active
Secure network
BeeCells create a Wi-Fi network
specifically for your customers
and keep your private network
to keep working safely
14. Mesure your results
Your dedicated Account Manager is responsible
for implementing your customer digitization so you
can focus on your commercial strategy
15. Nic Olivé
Chairman
For 10 years he was the head of the distribution chain Mango with
8,500 employees and 2,500 stores under its responsibility. He
directed the areas of visual merchandising, window dressing,
store management, distribution, interior design, purchasing
supplies and information systems.
David Gracia
General Manager
David has developed his career as Director of Innovation at Catalunya
Caixa and has worked at Johnson & Johnson as Trade Marketing
Manager. He specializes in payment, product innovation, distribution,
new sales channels and loyalty programs.
Oriol Martínez
WIFI Manager
Bachelors and Masters in Business Administration from ESADE
Business School and the Indian Institute of Management
Ahmedabad. He has developed consulting projects for companies in
the Food & Beverage industry and has worked in Leroy Merlin,
managing teams, implementing trade and listening to customers.
Stanis Zamora
Key account manager
Degree in Business. Specializing in corporate banking with nine years
of experience in the sector Catalunya Caixa. Currently holds the
position of Business Developer at Please, identifying and developing
new business lines.
Jordi Garreta
DIGITAL Manager
Degree in Advertising and Public Relations + a masters in digital
communication by Roehampton University in London, he was
Director of Digital Media of WeberShandwick (McCann Group).
Specialist in new technologies, social media and creating online
communities.
Didac Arnau
Key account manager
Degree in Philosophy from the UAB graduate and in Financial
Consulting from Barcelona Business School of Management. Has 8
years of banking experience in which he has been office manager and
corporate culture ambassador Catalunya Caixa (CX).
Christina Baptista
Retail Operations Manager
He studied International Trade in France. Retail specialist with 12
years experience in Mango as an integral manager of store
operations, Area Manager Italy and Paris. He has worked on
projects for HP, Gallina Blanca and Prosegur to Italy, France,
Portugal and Brazil.
Lluis Zabala
TICKETS Manager
He has directed a startup focused on retail, with whom he won a
European award for the most complete solution for dynamic urban
retail. He has also collaborated in the implementation of technology
solutions for retail chains nationwide. He has worked on projects with
Desigual, Mango, Camper or Decathlon.
Specialists in retail and innovation