SlideShare a Scribd company logo
Overview
Experts in consumer
& shopper research
Consultative approach
we connect the dots
One size doesn’t fit all.
If a standard methodology
doesn’t fit, we create one
that does
We go the extra mile…
we love what we do and
we design research to be
as engaging as possible for
all concerned
Highly competent
in advanced analysis
methods, although we
translate them so they
are simple and easy to
understand
Guiding principles:
› Continued Improvement
› WOW the customer
› PLAY as a team
WE USE BOTH
TRADITIONAL & CONTEMPORY TECHNIQUES
WHEN IT COMES TO TECHNOLOGY ENABLED RESEARCH
we are ahead of the curve and are continually updating our capabilities

TRADITIONAL

›
›
›
›

Entry & Exit interviews
Accompanied Shops
Web surveys
Vox Pops

CONTEMPORARY

›
›
›
›

Mobile & tablet interactive surveys
Location activated surveys
Automated ongoing dashboards
Online communities

WE USE BOTH
TRADITIONAL & CONTEMPORY TECHNIQUES
STORY TELLING
Results are brought to life.
This might be through visual animations, illustrated story
books, integrated video reports, or by other means, ensuring
the story is clear, well told and definitely remembered.
RESEARCH AREAS
NEW PRODUCT
DEVELOPMENT
New SKUs, new ideas, concept testing,
claim evaluation, pricing, packaging.
From standardised approaches for
benchmarking, through to complex full
customisation projects.
IN HOME
USE TEST

Fast, efficient &
cost effective
product testing

Access to
350,000 well
profiled
Australian
consumers

All products
sent direct to
their door by
Australia Post
IN HOME
USE TEST

Automated
participation
incentives

Surveys and
in-home diaries

Webcam
feedback
incorporated
CENTRAL LOCATION

PRODUCT TESTS
› Access to a purpose built sensory facility
› Other venues used as required
› Our researchers have conducted
hundreds of product and sensory tests

› HD Video feedback can be incorporated
CENTRAL LOCATION

PRODUCT TESTS
› Access to a purpose built sensory facility
› Other venues used as required
› Our researchers have conducted

SHOPPER

hundreds of product and sensory tests

› HD Video feedback can be incorporated

RESEARCH

› Entry and Exit Store Interviews – Australia Wide.
Paper or via iPads

›
›
›
›
›
›

Accompanied Shops
Path to Purchase
Location Activated Mobile Surveys
Custom Virtual Shelf Displays (2D and 3D)
Packaging Research
Eye Tracking

Property of play. Commercial in Confidence.
CUSTOMER
S E G M E N TAT I O N

We paint a very clear
picture of your different
types of customers, and
what motivates them
CUSTOMER
S E G M E N TAT I O N

Results are a very clear
We paint brought to life via
video interviews with those
picture of your different each
customers that best represent
types oftype so you canand
customer customers, easily
identify and understand different
what motivates them
customer needs.
CUSTOMER

EXPERIENCE

Everyone knows that customer experience and
satisfaction is important to retaining customers.
We can develop ad hoc research or implement ongoing Voice of
the Customer programmes so you can understand your customer’s
needs, and better satisfy them.
ONLINE
COMMUNITIES
› We can supply and manage short 3
day, 3 weeks, 3 months or 3+ year
communities

› We use a leading full featured
platform, integrating SMS, Video,
Discussion Boards, Surveys, Blogs,
Diaries, Polls and a complete suite
of widgets suitable for co-creation
research
BESPOKE
ONLINE
RESEARCH
COMMUNITIES
Sometimes, research
› We can supply and manage short 3 don’t fall neatly
needs
day, 3 weeks, 3 months or 3+ year
into a little box.
communities
When this happens,
› We use a leading full featured
we
platform, integrating SMS, Video, take an intelligent
approach to solve a
Discussion Boards, Surveys, Blogs,
Diaries, Polls and a complete suite variety of
wide
of widgets suitable for co-creation
different problems.
research
CONSUMER
CONNECTIONS
THANK YOU
Level 6, Reservoir St, Surry Hills, NSW 2010
Phone: 0282182186 | Email: Info@playmr.com.au

Property of play. Commercial in Confidence.

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PLAY Consumer & Shopper Research Services

  • 1.
  • 3. Experts in consumer & shopper research
  • 5. One size doesn’t fit all. If a standard methodology doesn’t fit, we create one that does
  • 6. We go the extra mile… we love what we do and we design research to be as engaging as possible for all concerned
  • 7. Highly competent in advanced analysis methods, although we translate them so they are simple and easy to understand
  • 8. Guiding principles: › Continued Improvement › WOW the customer › PLAY as a team
  • 9. WE USE BOTH TRADITIONAL & CONTEMPORY TECHNIQUES
  • 10. WHEN IT COMES TO TECHNOLOGY ENABLED RESEARCH we are ahead of the curve and are continually updating our capabilities TRADITIONAL › › › › Entry & Exit interviews Accompanied Shops Web surveys Vox Pops CONTEMPORARY › › › › Mobile & tablet interactive surveys Location activated surveys Automated ongoing dashboards Online communities WE USE BOTH TRADITIONAL & CONTEMPORY TECHNIQUES
  • 11. STORY TELLING Results are brought to life. This might be through visual animations, illustrated story books, integrated video reports, or by other means, ensuring the story is clear, well told and definitely remembered.
  • 13. NEW PRODUCT DEVELOPMENT New SKUs, new ideas, concept testing, claim evaluation, pricing, packaging. From standardised approaches for benchmarking, through to complex full customisation projects.
  • 14. IN HOME USE TEST Fast, efficient & cost effective product testing Access to 350,000 well profiled Australian consumers All products sent direct to their door by Australia Post
  • 15. IN HOME USE TEST Automated participation incentives Surveys and in-home diaries Webcam feedback incorporated
  • 16. CENTRAL LOCATION PRODUCT TESTS › Access to a purpose built sensory facility › Other venues used as required › Our researchers have conducted hundreds of product and sensory tests › HD Video feedback can be incorporated
  • 17. CENTRAL LOCATION PRODUCT TESTS › Access to a purpose built sensory facility › Other venues used as required › Our researchers have conducted SHOPPER hundreds of product and sensory tests › HD Video feedback can be incorporated RESEARCH › Entry and Exit Store Interviews – Australia Wide. Paper or via iPads › › › › › › Accompanied Shops Path to Purchase Location Activated Mobile Surveys Custom Virtual Shelf Displays (2D and 3D) Packaging Research Eye Tracking Property of play. Commercial in Confidence.
  • 18. CUSTOMER S E G M E N TAT I O N We paint a very clear picture of your different types of customers, and what motivates them
  • 19. CUSTOMER S E G M E N TAT I O N Results are a very clear We paint brought to life via video interviews with those picture of your different each customers that best represent types oftype so you canand customer customers, easily identify and understand different what motivates them customer needs.
  • 20. CUSTOMER EXPERIENCE Everyone knows that customer experience and satisfaction is important to retaining customers. We can develop ad hoc research or implement ongoing Voice of the Customer programmes so you can understand your customer’s needs, and better satisfy them.
  • 21. ONLINE COMMUNITIES › We can supply and manage short 3 day, 3 weeks, 3 months or 3+ year communities › We use a leading full featured platform, integrating SMS, Video, Discussion Boards, Surveys, Blogs, Diaries, Polls and a complete suite of widgets suitable for co-creation research
  • 22. BESPOKE ONLINE RESEARCH COMMUNITIES Sometimes, research › We can supply and manage short 3 don’t fall neatly needs day, 3 weeks, 3 months or 3+ year into a little box. communities When this happens, › We use a leading full featured we platform, integrating SMS, Video, take an intelligent approach to solve a Discussion Boards, Surveys, Blogs, Diaries, Polls and a complete suite variety of wide of widgets suitable for co-creation different problems. research
  • 24. THANK YOU Level 6, Reservoir St, Surry Hills, NSW 2010 Phone: 0282182186 | Email: Info@playmr.com.au Property of play. Commercial in Confidence.