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WORKING TOGETHER




RR DONNELLEY
 RR DONNELLEY
2004 ANNUAL REPORT
 2004 ANNUAL REPORT
WORKING TOGETHER


Founded more than 140 years ago, RR Donnelley
is the world’s premier full-service print provider,
serving customers in publishing, healthcare,
advertising, retail, telecommunications, technology,
financial services, and many other industries by
providing solutions in commercial printing, direct
mail, financial printing, print fulfillment, business
communication outsourcing, forms and labels,
logistics, online services, digital photography, color
services, and content and database management.
By working together – with our customers, with
our suppliers, and with each other – the people of
RR Donnelley are able to meet the print and print-
related needs of virtually any organization of any
size anywhere in the world.




                                              Contents
                                              To Our Shareholders                      2
                                              Chairman’s Message                       3
About the cover: RR Donnelley employees
                                              Prepare                                  5
around the world – including (l to r) Patsy
                                              Produce                                  6
Walker, Dan Ziemke and Alex Vazquez – work
                                              Deliver                                  7
together to meet customer needs, build
                                              Board of Directors                       8
shareholder value, and make RR Donnelley a
                                              Additional Information   Inside Back Cover
valued member of our communities.
Produce
                      RR Donnelley’s value-
                      added, end-to-end        Long- & Short-Run
PREPARE               solutions help            Commercial Printing
                      customers achieve        Financial Printing
PRODUCE               their goals throughout   Digital Printing
                      the supply chain.        Direct Mail Printing,
DELIVER                                         Imaging & Fulfillment
                                               HTML Conversion
                                               Label Printing
                      Prepare                  Forms Production
                      Color Services &         SEC EDGAR Filings
                       Prepress                Signage
                      Composition              TOPS® Branded
                      Content Conversion        Office Products
                       for the Web
                                               Deliver
                      Creative Services
                      Digital Asset            Compliance
                       Management               Management
                      Digital Workflow         Expedited Services
                       Solutions               Fulfillment
                      Direct Marketing         International Mail
     C U S TO M E R
                       Campaigns               Inventory Management
                      Facilities Management    Outsourcing
                      Packaging Design         Print Distribution
                      Photography              Print Systems
                      Soft-Proofing &           Integration
                       Collaboration           Third Party Logistics
                      Translation Services      Management
                                               Tracking and
                                                Measurement
                                               USPS Drop Shipping




                      RR Donnelley net
REVENUES              sales totaled
                      $7.2 billion in 2004.
                      Segment results are
                      shown below.




                      Integrated Print
                      Communications &
                      Global Solutions
                      40.2 %



                      Publishing & Retail
                      Services
                      39.3 %



                      Forms & Labels
                      20.5 %




                                                                        1
D E A R F E L LO W S H A R E H O L D E R S




    In 2004 RR Donnelley redefined the printing industry.    Latin American, and logistics operations and
       With the acquisition of Moore Wallace, RR             made them profitable.
    Donnelley positioned itself uniquely to address              When we brought RR Donnelley and Moore
    customers’ needs for printed products and print-         Wallace together, we stated several priorities –
    related services. I am pleased that our operating        to integrate quickly, reduce costs, cross-sell, and
    results and marketplace victories reflect our            operate with integrity. We have moved aggressively
    employees’ exceptional efforts to implement              to deliver on each front – identifying best practices
    our strategy.                                            and making them our standard, building financial
       In fiscal 2004, net sales increased 71% over          discipline into every aspect of our business, listen-
    the prior year due to the acquisition of Moore           ing carefully to our customers in order to craft
    Wallace and strong performances in our publishing        integrated solutions for them, and treating each of
    and retail services segment and financial print,         our customers, shareholders, suppliers, commu-
    book, and international businesses. Excluding            nities, and employees fairly, ethically, and honestly.
    restructuring, impairment, and integration charges,
                                                             Working Together To Deliver For Customers
    operating margins and earnings per share from
    continuing operations improved handsomely year-          Even as our employees have worked swiftly to
    over-year. We generated cash flow from continuing        integrate internal operations, they continued to
    operations of nearly $760 million, which enabled us      focus on working more closely with our customers.
    to fund capital expenditures, dividends, share repur-    For example, every day many of RR Donnelley’s
    chases, and other initiatives. Our strong balance        talented employees report to work, not in our
    sheet and enhanced liquidity position help assure        own facilities, but on-site at our customers’ loca-
    that your company is in excellent financial condition.   tions. There they manage customers’ digital asset
       In less than a year, we realized important syner-     libraries, provide print-management consultation,
    gies; combined operations to enhance efficiency,         and shepherd critical projects to completion.
    scale, and customer service; sold or discontinued        Our Premedia Technologies group manages more
    businesses that did not fit with our long-term plans;    than 2 million digital assets for our customers.
    and, in the process, took unprofitable direct mail,




                                                                                        CEO Mark A. Angelson with
                                                                                        representative team members
                                                                                        from across the company,
                                                                                        including (front row, left to
                                                                                        right) Patsy Walker, commercial
                                                                                        printing; Beth Boyd, premedia;
                                                                                        Mr. Angelson; Maria Esparza,
                                                                                        communications services;
                                                                                        Chris Harcar, directories; Terry
                                                                                        Iadarola, direct mail; (middle row)
                                                                                        Dan Ziemke, commercial printing;
                                                                                        Marty Abernathy, catalog and
                                                                                        retail inserts; Alex Vazquez,
                                                                                        corporate sales; Bobby Chang,
                                                                                        Asia; (back row) Manny Marquez,
                                                                                        magazine; Judy Eierman, capital
                                                                                        markets; Jeff Dillner, logistics;
                                                                                        Allen Haayer, forms and labels;
                                                                                        Mike O’Mary, corporate; and
                                                                                        Tim Nall, book.




2
A Message from the Chairman


     Dear Fellow Shareholders,                            the highest standards of conduct consistent
                                                          with clearly defined expectations as to behavior
     On behalf of your Board of Directors, I am
                                                          and practices.
     pleased to report that RR Donnelley continues
                                                             The members of your Board of Directors
     its long tradition of excellence. As we complete
                                                          are actively engaged in pursuing their oversight,
     2004 and move into 2005, we do so with a clear
                                                          audit, counsel, and advisory roles, all consistent
     focus on our three all-important constituencies –
                                                          with the interest of you – our shareholders.
     shareholders, customers, and employees.
                                                          We join with RR Donnelley’s management in
         RR Donnelley directors, officers, and
                                                          assuring that RR Donnelley continues to build
     employees follow clearly defined Principles of
                                                          on its unmatched reputation.
     Ethical Business Conduct to ensure that your
     company’s business is conducted with integrity       Sincerely yours,
     and transparency in compliance with both the
     letter and spirit of the law. Everyone associated
     with RR Donnelley, from your Board of Directors,     Stephen M. Wolf
     our officers, and our employees, is held to          Chairman of the Board of Directors
                                                          March 30, 2005




   Each day our customers access a broad array            cycle time goals, build their brands, improve their
of RR Donnelley’s Internet-based toolsets to track        processes, and comply with complex regulations.
their projects through our production cycles, to              Throughout 2004, customers responded
order more printed materials, to launch direct            favorably to our consultative approach, selecting
response mailings, and more. Our market-leading,          RR Donnelley to produce their marquee projects,
web-enabled tools are woven deeply into our               extend long-term contractual relationships, and
customers’ own processes. For example, at the rate        initiate new contracts for a broad mix of products
of more than a million times a year, our customers        and services. Our marketplace momentum provides
log-in to proprietary RR Donnelley websites to            a clear indication that RR Donnelley’s unique
release orders from our warehouses, initiate print-       ability to prepare, produce, and deliver complex
on-demand projects, track their orders through            print-related products and services – virtually
the production-to-delivery cycle, and even create         anywhere in the world – resonates with our diverse
custom materials that speak with a one-to-one voice.      blue-chip customer base.
   As customers enact their own just-in-time
                                                          Working Together To Deliver For Each Other
strategies, enabled increasingly by radio-frequency
labels that we provide, they turn to RR Donnelley         Over the past year we asked much of our employ-
for logistics solutions that bring print into their       ees. In every way, they gave their best to help
facilities as needed – to restock shelves, keep produc-   RR Donnelley reach demanding goals. Ours is an
tion lines running, or meet crucial mailing dates.        extremely talented workforce, which daily demon-
   The RR Donnelley model is not just built around        strates craftsmanship, creativity, dedication, and
waiting for customers to ask us to bid on a project’s     professionalism.
predetermined specifications. Ours is a proactive            Their remarkable work delivers exceptional
approach, in which our well-trained sales profes-         quality to our customers. In 2004, RR Donnelley
sionals and customer service specialists offer ideas      received industry recognition for excellence in
about ways to enhance a project’s design, workflow,       printing, including more Gold Ink Awards than any
logistics, material components, and more.                 other printer. These awards were won for work
   We work together with our customers to do              from across our platform: for hard cover fiction
more than deliver award-winning printed products.         and nonfiction books and textbooks, magazines
Customers draw on RR Donnelley’s expertise and            and catalogs, brochures, direct mail materials,
unmatched global production platform to increase          media kits, posters, newsletters, packaging, and
their revenues, reduce their costs, achieve their         point-of-purchase displays.


                                                                                                                3
RR Donnelley was also recognized for its focus        • Capitalize on our momentum to continue expanding
     on environmental stewardship and workplace safety.          relationships and to win new customer relationships.
     We were named Environmental Company of the                  The depth and breadth of our product and service
     Year in the United Kingdom by PrintWeek magazine,           portfolio as well as our global reach enable RR
     and two of our U.S. magazine and catalog facilities         Donnelley to increase sales to our existing customers
     received important Forest Stewardship Council               by introducing new categories into accounts with
     Chain-of-Custody certification, which is essential          which we already have strong relationships.
     to the many customers who want to assure that             • Make targeted acquisitions to expand our product,
     raw materials for their publications are drawn from         service, and geographic reach. Your management
     sustainable forest resources. In addition, our Reno,        team draws on a proven history of helping acquired
     Nevada, plant became the first gravure-printing             organizations integrate quickly, significantly reduce
     facility in the United States to receive Voluntary          costs, streamline processes, and enhance
     Protection Program Star certification from the              profitability.
     Occupational Safety and Health Administration,
                                                               • Continue to manage and invest our shareholders’
     followed shortly by our Lynchburg, Virginia facility,
                                                                 capital with a goal of maximizing returns over
     which is the largest gravure plant to earn this
                                                                 the long term through a combination of share repur-
     important certification. These two facilities joined
                                                                 chases, dividends, acquisitions, and capital invest-
     our operations in Senatobia, Mississippi and
                                                                 ments. Our platform is the broadest in the industry
     Roanoke, Virginia in achieving Star status.
                                                                 and each of our business units faces unique oppor-
         Our employees’ efforts were further recognized by
                                                                 tunities and challenges. We will increase productivity
     respondents from a variety of leading organizations
                                                                 and throughput by implementing new workflow
     who in FORTUNE Magazine named RR Donnelley as
                                                                 systems, employing new technologies, and installing
     one of America’s Most Admired Companies. RR
                                                                 selected production units. This will, for example,
     Donnelley finished first in the printing industry, and
                                                                 enable RR Donnelley to capture share in expanding
     swept each category the survey measured.
                                                                 markets such as those for magazines, catalogs
         During 2004 we also redesigned our compensa-
                                                                 and retail inserts.
     tion systems better to align our employees’ goals
     with our shareholders’ interests. The RR Donnelley          In creating the new RR Donnelley we will continue
     team competes with a special will-to-win, and is            to draw the best lessons from our 140-year heritage
     rewarded for achieving challenging, measurable goals.       and blend them with a reinvigorated approach to the
     Our employees work actively to improve service,             opportunities afforded by our fast-changing markets.
     reduce waste, contain costs, and delight customers.            We extend thanks to our shareholders for their
                                                                 confidence, to our customers for selecting us to help
      Working Together For Long-Term Performance                 them achieve their print-related goals, and to our
                                                                 employees for the enthusiasm with which they have
      The strategy we began implementing in 2004 to
                                                                 embraced and implemented our strategy.
      build the new RR Donnelley continues. Our leader-
      ship, drawn from the very best of our combined
                                                                 Very truly yours,
      entities and complemented by exceptional outside
      talent, is working as a seamless team which is
      focused on increasing value. In 2005 we intend to:
    • Focus on the tight financial discipline that holds         Mark A. Angelson
      each employee, facility, operation, and business           Chief Executive Officer
                                                                 March 30, 2005
      unit accountable for achieving their results. Our goal
      is to foster a high performance culture in which
      employees routinely find challenge and reward and
      customers regard as standard exceptional quality
      and remarkable cycle times.




4
“QUALITY PRINTING BEGINS LONG BEFORE
               A PROJECT GOES ON PRESS, SO OUR
        PROGRAMMING, PREFLIGHT, AND PREPRESS
      PROFESSIONALS WORK WITH OUR CUSTOMERS
               TO ENSURE THAT WHAT WE SEND TO
            THE PRESSROOM ACCURATELY MATCHES
                          THEIR EXPECTATIONS.”


               PATSY WALKER, PREPRESS MANAGER,
     HILLSIDE PRINTING, AN RR DONNELLEY COMPANY




                                                    “WITH RR DONNELLEY’S MEDIACOMPASSTM SUITE OF ONLINE
                                                     COLLABORATIVE WORKFLOW AND DIGITAL ASSET MANAGE-
                                                     MENT TOOLS, WE’RE ABLE TO HELP CUSTOMERS GAIN
                                                     GREATER CONTROL OVER THEIR MARKETING, ADVERTISING
                                                     AND PUBLISHING EFFORTS.”


                                                     BETH BOYD, CUSTOMER SERVICE REPRESENTATIVE/QUALITY
                                                     ANALYST, RR DONNELLEY PREMEDIA TECHNOLOGIES




  “WHEN WE HAVE LONGER-TERM CONTRACT RELATIONSHIPS WITH
    CUSTOMERS, WE MEET WITH THEM QUARTERLY TO REVIEW OUR
PERFORMANCE AGAINST THEIR OBJECTIVES FOR COST REDUCTIONS,
                                                                                                   PREPARE
  QUALITY, AND SERVICE. OUR GOAL IS ALWAYS TO WORK WITH OUR
              CUSTOMERS TO DELIVER THE VALUE WE PROMISE.”


             ALEX VAZQUEZ, VICE PRESIDENT – CORPORATE SALES




                                                                         Customers increasingly require that their
                                                                         production processes position them to
                                                                         prepare content simultaneously for both print
                                                                         and web-based venues. By linking a fully
                                                                         digital workflow – from digital photography to
                                                                         digital asset management to color profiling
                                                                         to on-line approval of content – RR Donnelley
                                                                         is helping our customers collaborate globally,
                                                                         manage their digital assets efficiently, print
                                                                         in multiple locations simultaneously, integrate
                                                                         with web-based efforts, and maintain their
                                                                         brands' consistency to help them win in
                                                                         the marketplace.




                                                                                                                           5
“WE UNDERSTAND THAT WE’RE HELPING OUR
                                                      MAGAZINE CUSTOMERS ATTRACT READERS. SO
                                                      OUR FOCUS IS ON GETTING THE JOB DONE RIGHT...
                                                      RIGHT FOR YOU, YOUR BUDGET, YOUR TIMELINE,
                                                      AND YOUR AUDIENCE.”


                                                      MANNY MARQUEZ, TACTICAL PLANNER,
                                                      MENDOTA, IL



        “WE LEVERAGE OUR GEO-
    GRAPHIC PRESENCE AROUND
       THE WORLD TO HELP OUR
    GLOBAL CUSTOMERS USE THE
          MOST COST-EFFECTIVE
       PLATFORM TO MEET THEIR
      CYCLE TIME AND DELIVERY
              REQUIREMENTS.”


                BOBBY CHANG,
    SALES DEVELOPMENT LEADER/
         CHIEF REPRESENTATIVE,
            RR DONNELLEY ASIA




                                                      “OUR SKILLED CRAFTSPEOPLE WORK HARD TO
                                                      UNDERSTAND EACH CUSTOMER’S CREATIVE VISION,
                                                      AND TO BRING IT TO LIFE ON PAPER. OUR CATALOG
                                                      AND RETAIL INSERT CUSTOMERS TRUST US TO

          PRODUCE                                     DELIVER QUALITY THAT WILL DRAW READERS TO
                                                      THEIR OFFERS.”


                                                      MARTY ABERNATHY, PRESS TECHNICIAN,
                                                      WARSAW, IN




    It’s almost impossible to spend a day
    without encountering material printed by
    RR Donnelley. Browse a magazine rack. We
    print a majority of the top magazine titles.
    Pick up your mail. We print, personalize,
    and mail more than 2 billion pieces of direct
    mail annually and produce 10 of the top
    15 consumer catalogs. Go shopping. You
    might be armed with a coupon you clipped
    from an insert we produced for your news-
    paper, enticed by vivid signage we printed,
    or helped by an associate who was trained
    with materials we manufactured. From tele-
    phone directories, to books, to the forms
    and labels that enable commerce, to the
    financial printing used in capital markets,
    RR Donnelley produces materials across
    the world’s most powerful platform. And we
    will continue to enhance our ability to satisfy
    customers’ needs for exceptional quality,
    superb cycle time, and cost-effectiveness.




6
RR Donnelley delivers in a variety of ways.
                                                                      We help our customers maximize postal
                                                                      discounts and minimize distribution costs on
                                                                      the 20 billion pieces of mail we deliver for
                                                                      them into the U.S. postal system – an amount
                                                                      that accounts for 40% of all standard mail in
                                                                      the United States. We work to create first-to-
                                                                      market advantages for our customers, with
                                                                      innovative logistics solutions that put our
                                                                      customers’ printed materials to work faster,
                                                                      to help them increase mind- and market-
                                                                      share. We also deliver results through higher
                                                                      response rates in direct mail campaigns,
                                                                      more cost-effective outsourced business
                                                                      communications programs, and more effi-
                                                                      cient e-commerce solutions – including our
                                                                      powerful @winXS print management system,
                                                                      which lets individual users access and
                                                                      order pre-printed, digitally produced, and
                                                                      customized documents for quick-response
                                                                      distribution.




                      “WE HELP OUR CUSTOMERS DEVELOP TEST,
                                                    ,
                        AND ROLL-OUT AWARD-WINNING DIRECT
                    MAIL PROGRAMS THAT MEASURABLY IMPROVE
                               THEIR RETURN ON INVESTMENT.”


                    TERRY IADAROLA, SENIOR ACCOUNT DIRECTOR,
                MOORE WALLACE RESPONSE MARKETING SERVICES,
                                   AN RR DONNELLEY COMPANY




                      “OUR ABILITY TO DELIVER PRINTED MATERIALS
                       MORE PREDICTABLY AND COST-EFFECTIVELY IS ONE
                       OF THE MOST IMPORTANT WAYS WE PROVIDE
                       VALUE TO OUR CUSTOMERS.”


                       JEFF DILLNER, NATIONAL PLANNING SUPERVISOR,
                       RR DONNELLEY LOGISTICS




       “WHEN ONE OF OUR CUSTOMER’S TITLES WAS
  NOMINATED FOR A NATIONAL BOOK AWARD IN 2004,
THE NOMINATION EVEN NOTED THE AMAZINGLY SHORT
    TIME IN WHICH WE PRINTED AND DELIVERED THE

                                                                                   DELIVER
    BOOK. EVERYONE AT RR DONNELLEY IS PROUD TO
       CONTRIBUTE TO OUR CUSTOMERS’ SUCCESS.”


     TIM NALL, CUSTOMER SERVICE REPRESENTATIVE,
                                    WILLARD OH




                                                                                                                       7
C U R R E N T M E M B E R S O F T H E B OA R D O F D I R E C TO R S




    Mark A. Angelson                          Thomas S. Johnson (4)                    Bide L. Thomas (1)
    54, Chief Executive Officer, RR           64, Retired Chairman and CEO,            69, Retired President, Commonwealth
    Donnelley, Chicago. Director              GreenPoint Financial Corp. and North     Edison Company, Chicago. Director
    since 2001. Background: Print             Fork Bancorporation, Inc., New York.     since 1987. Background: Production
    manufacturing, mergers and                Director since 1990. Background:         and sale of electric energy.
    acquisitions, law.                        Banking and financial services.
                                                                                       Norman H. Wesley (3,4)
                                              Directorships: Alleghany Corporation;
    Gregory Q. Brown (1)                                                               55, Chairman and CEO, Fortune
                                              North Fork Bancorporation, Inc.;
    44, Executive Vice President,                                                      Brands, Inc., Lincolnshire, Illinois.
                                              The Phoenix Companies, Inc.;
    Motorola, Inc., Schaumburg, Illinois.                                              Director since 2001. Background:
                                              Federal Home Loan Mortgage Corp.
    Director since 2001. Background:                                                   Consumer products. Directorships:
                                              (Freddie Mac).
    Information technology and                                                         Fortune Brands, Inc.; Pactiv
                                              Joan D. Manley (1)
    telecommunications.                                                                Corporation.
                                              72, Retired Group Vice President,
    Robert F. Cummings, Jr. (2,4)                                                      Stephen M. Wolf
                                              Time Incorporated, New York.
    55, Retired from the Goldman Sachs                                                 63, Chairman of the Board of
                                              Director since 2002. Background:
    Group, Inc., New York, and Managing                                                Directors, RR Donnelley, Chicago;
                                              Publishing. Directorships: Sara Lee
    Director, GSC Partners, Florham                                                    Managing Partner, Alpilles, LLC,
                                              Corporation; Dreyfus Founders Funds.
    Park, New Jersey. Director since                                                   The Plains, Virginia. Director since
                                              John C. Pope (1)
    2003. Background: Financial advisory                                               1995. Background: Airline industry.
    services. Directorships: ATSI             56, Chairman, PFI Group, LLC,            Directorship: Altria Group, Inc.
    Holdings, Inc.; Precision Partners,       Lake Forest, Illinois, and Waste
    Inc.; Viasystems Corporation.             Management, Inc., Houston, Texas.
                                                                                       1 Audit, 2 Corporate Responsibility
                                              Director since 1996. Background:
    James R. Donnelley (3)                                                             & Governance, 3 Finance, 4 Human
                                              Airline and railroad equipment
    69, Partner, Stet & Query Limited                                                  Resources
                                              industries. Directorships: CNF Inc.;
                                                                             ,
    Partnership, Chicago. Director since                                               Director service includes services
                                              Dollar Thrifty Automotive Group, Inc.;
    1976. Background: Print manufac-                                                   as a director of Moore Wallace
                                              Federal-Mogul Corporation; Kraft
    turing. Directorships: PMP Limited;                                                Incorporated, Moore Incorporated and
                                              Foods, Inc.; Waste Management, Inc.
    Sierra Pacific Resources Corp.                                                     Wallace Computer Services, Inc.
                                              Michael T. Riordan (2,3)
    Alfred C. Eckert III
                                              54, Former Chairman, President and
    54, Chairman and CEO, GSCP (NJ),
                                              Chief Executive Officer, Paragon Trade
    Inc., Florham Park, New Jersey.
                                              Brands, Inc., Norcross, Georgia.
    Director since 2000. Background:
                                              Director since 1999. Background:
    Private investor. Directorships:
                                              Paper industry. Directorships:
    Regal Entertainment Group.
                                              Potlatch, Inc.
    Judith H. Hamilton (2)
                                              Lionel H. Schipper, C.M. (3,4)
    60, Retired President and CEO,
                                              72, President, Schipper Enterprises
    Classroom Connect Inc., division of
                                              Inc., Toronto, Canada, and Chairman,
    Harcourt Inc./Reed Elsevier PLC,
                                              Fallbrook Holdings Ltd., Toronto,
    Foster City, California. Director since
                                              Canada. Director since 2001.
    1995. Background: Information tech-
                                              Background: Law. Directorships:
    nology. Directorships: Artistic Media
                                              Clairvest Group Inc.; Four Seasons
    Partners, Inc.; Ex’pression University
                                              Hotels and Resorts Inc.; H.O.
    for New Media.
                                              Financial Ltd.
                                              Oliver R. Sockwell (2)
                                              61, Retired President and CEO,
                                              Construction Loan Insurance
                                              Corporation (Connie Lee) and
                                              subsidiary, Connie Lee Insurance
                                              Company. Director since 1997.
                                              Background: Financial services,
                                              insurance, education, government.
                                              Directorships: Liz Claiborne, Inc.




8
A D D I T I O N A L I N F O R M AT I O N




Corporate Headquarters                            Forms 10-K & 10-Q                                 Shareholders may request additional
(Until June 1, 2005)                              A copy of our Annual Report on                    information about the Dividend
RR Donnelley                                      Form 10-K for fiscal 2004 is included             Reinvestment Plan and direct deposit
77 West Wacker Drive                              with this document and available at               of dividends by writing or calling the
Chicago, Illinois 60601-1696                      our website. Additional copies of                 Stock Transfer Agent.
312-326-8000                                      our Report on Form 10-K or interim
                                                                                                    Information Contacts
www.rrdonnelley.com                               financial reports filed with the SEC
                                                                                                    EquiServe Trust Company N.A.
                                                  may be obtained by contacting our
Corporate Headquarters                                                                              Automated Telephone Response
                                                  Investor Relations Department at
(After June 1, 2005)                                                                                Center may be reached 24 hours a
                                                  866-425-8272.
RR Donnelley                                                                                        day at 800-446-2617. Personnel in the
                                                  Environmental, Health and
111 S. Wacker Drive                                                                                 center are available from 8:30 a.m.
                                                  Safety Reports
Chicago, Illinois 60606-4301                                                                        to 7:00 p.m., Eastern Standard Time,
312-326-8000                                      Copies of RR Donnelley’s                          Monday through Friday, and will per-
www.rrdonnelley.com                               Environmental, Health and Safety                  form the following functions over the
                                                  Reports may be obtained without                   telephone when a shareholder identi-
Annual Meeting of Shareholders
                                                  charge upon request to:                           fies his or her account by providing a
The 2005 meeting will be held at
                                                  Environmental, Health and Safety,                 taxpayer identification number, regis-
10:00 a.m. on Thursday, May 26,
                                                  at the company’s address.                         tration of the securities and the
2005, at the Renaissance Chicago
                                                  The reports also are available                    address of record:
O’Hare Hotel, 8500 W. Bryn Mawr
                                                                                                  • information regarding stock transfer
                                                  online or by sending an email to:
Avenue, Chicago, Illinois.
                                                                                                    requirements
                                                  enterprise_CEHS@rrd.com
Stock Exchange Listings                                                                           • address changes
                                                  Stock Transfer Agent and Registrar
New York Stock Exchange, Toronto                                                                  • replacement of dividend checks
                                                  EquiServe Trust Company, N.A.
Stock Exchange, Chicago Stock                                                                     • duplicate 1099 forms and W-9 tax
                                                  P Box 43069
                                                   .O.
Exchange, Pacific Exchange.                                                                         certification forms
                                                  Providence RI 02940-3069
Symbol: RRD                                                                                       • transcripts of shareholder accounts
                                                  Telephone:                                      • duplicate reinvestment statements
Investor Relations
                                                  Inside the United States:                       • requests for dividend reinvestment
Shareholders, securities analysts,
                                                  800-446-2617                                      brochures and authorization cards
portfolio managers and representa-
                                                  Outside the United States:                      • information regarding the direct deposit
tives of financial institutions seeking
                                                  (781) 575-2723                                    of dividends.
information about the company
                                                  TDD/TTY for hearing impaired:                     Requests for information on topics not
should contact Investor Relations
                                                  (800) 952-9245. Operators are                     covered here should be sent in writing,
at the company’s address, by calling
                                                  available Monday-Friday, 9:00 a.m. to             with reference to the company, to the
866-425-8272 or emailing
                                                  5:00 p.m., Eastern Standard Time.                 address noted above for the Stock
investor.info@rrd.com.
                                                  An interactive automated system is                Transfer Agent and Registrar.
Ordering Additional Annual Reports                available around the clock every day.
                                                                                                    Safe Harbor Statement
RR Donnelley’s 2004 Annual Report
                                                  Internet: www.equiserve.com                       This document includes forward-looking
may be obtained without charge by
                                                                                                    statements. We have based these for-
                                                  Reinvestment and Direct Deposit
completing and submitting the form
                                                                                                    ward-looking statements on our current
                                                  of Dividends
at our website, by writing to Investor
                                                                                                    expectations and projections about
Relations at the company’s address                RR Donnelley shareholders have the
                                                                                                    future results. When we use
or by calling 312-326-8018 during                 opportunity to increase their holdings
                                                                                                    words such as “anticipates,” “believes,”
business hours.                                   through a Dividend Reinvestment Plan,
                                                                                                    “expects,” “estimates,” “intends,”
                                                  which permits either dividend reinvest-
                                                                                                    “plans” and similar expressions, we
                                                  ment, voluntary cash investments
                                                                                                    do so to identify forward-looking state-
                                                  or both, without incurring brokerage
                                                                                                    ments. Our actual results may differ
                                                  commissions or other administrative
                                                                                                    materially from those anticipated in
                                                  costs. Also, RR Donnelley shareholders
                                                                                                    these forward-looking statements,
                                                  may elect to have their dividends
                                                                                                    which involve assumptions, risks and
                                                  directly deposited electronically in
                                                                                                    uncertainties.
                                                  a checking or savings account.




Production Notes
Photography by Omega Elgin Photography, RR Donnelley Premedia Technologies. 10-K printed in the United States by Hillside Printing,
an RR Donnelley Company. Cover and body printed by Bruce Offset, an RR Donnelley Company. The 8-page body and 4-page cover were
printed using 4-color process plus two PMS colors, an overall gloss aqueous coat and spot dull varnish.
RR DONNELLEY
Chicago, Illinois
312-326-8000
www.rrdonnelley.com




Global Products and Services
books • catalogs • commercial print •
direct mail • directories • distribution,
logistics & print fulfillment/kitting • dynamic
communication solutions • forms, labels &
office products • global capital markets •
magazines • premedia technologies •
product usage documentation • retail
inserts • RFID & barcoding technology

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RR Donnelley 2004AR

  • 1. WORKING TOGETHER RR DONNELLEY RR DONNELLEY 2004 ANNUAL REPORT 2004 ANNUAL REPORT
  • 2. WORKING TOGETHER Founded more than 140 years ago, RR Donnelley is the world’s premier full-service print provider, serving customers in publishing, healthcare, advertising, retail, telecommunications, technology, financial services, and many other industries by providing solutions in commercial printing, direct mail, financial printing, print fulfillment, business communication outsourcing, forms and labels, logistics, online services, digital photography, color services, and content and database management. By working together – with our customers, with our suppliers, and with each other – the people of RR Donnelley are able to meet the print and print- related needs of virtually any organization of any size anywhere in the world. Contents To Our Shareholders 2 Chairman’s Message 3 About the cover: RR Donnelley employees Prepare 5 around the world – including (l to r) Patsy Produce 6 Walker, Dan Ziemke and Alex Vazquez – work Deliver 7 together to meet customer needs, build Board of Directors 8 shareholder value, and make RR Donnelley a Additional Information Inside Back Cover valued member of our communities.
  • 3. Produce RR Donnelley’s value- added, end-to-end Long- & Short-Run PREPARE solutions help Commercial Printing customers achieve Financial Printing PRODUCE their goals throughout Digital Printing the supply chain. Direct Mail Printing, DELIVER Imaging & Fulfillment HTML Conversion Label Printing Prepare Forms Production Color Services & SEC EDGAR Filings Prepress Signage Composition TOPS® Branded Content Conversion Office Products for the Web Deliver Creative Services Digital Asset Compliance Management Management Digital Workflow Expedited Services Solutions Fulfillment Direct Marketing International Mail C U S TO M E R Campaigns Inventory Management Facilities Management Outsourcing Packaging Design Print Distribution Photography Print Systems Soft-Proofing & Integration Collaboration Third Party Logistics Translation Services Management Tracking and Measurement USPS Drop Shipping RR Donnelley net REVENUES sales totaled $7.2 billion in 2004. Segment results are shown below. Integrated Print Communications & Global Solutions 40.2 % Publishing & Retail Services 39.3 % Forms & Labels 20.5 % 1
  • 4. D E A R F E L LO W S H A R E H O L D E R S In 2004 RR Donnelley redefined the printing industry. Latin American, and logistics operations and With the acquisition of Moore Wallace, RR made them profitable. Donnelley positioned itself uniquely to address When we brought RR Donnelley and Moore customers’ needs for printed products and print- Wallace together, we stated several priorities – related services. I am pleased that our operating to integrate quickly, reduce costs, cross-sell, and results and marketplace victories reflect our operate with integrity. We have moved aggressively employees’ exceptional efforts to implement to deliver on each front – identifying best practices our strategy. and making them our standard, building financial In fiscal 2004, net sales increased 71% over discipline into every aspect of our business, listen- the prior year due to the acquisition of Moore ing carefully to our customers in order to craft Wallace and strong performances in our publishing integrated solutions for them, and treating each of and retail services segment and financial print, our customers, shareholders, suppliers, commu- book, and international businesses. Excluding nities, and employees fairly, ethically, and honestly. restructuring, impairment, and integration charges, Working Together To Deliver For Customers operating margins and earnings per share from continuing operations improved handsomely year- Even as our employees have worked swiftly to over-year. We generated cash flow from continuing integrate internal operations, they continued to operations of nearly $760 million, which enabled us focus on working more closely with our customers. to fund capital expenditures, dividends, share repur- For example, every day many of RR Donnelley’s chases, and other initiatives. Our strong balance talented employees report to work, not in our sheet and enhanced liquidity position help assure own facilities, but on-site at our customers’ loca- that your company is in excellent financial condition. tions. There they manage customers’ digital asset In less than a year, we realized important syner- libraries, provide print-management consultation, gies; combined operations to enhance efficiency, and shepherd critical projects to completion. scale, and customer service; sold or discontinued Our Premedia Technologies group manages more businesses that did not fit with our long-term plans; than 2 million digital assets for our customers. and, in the process, took unprofitable direct mail, CEO Mark A. Angelson with representative team members from across the company, including (front row, left to right) Patsy Walker, commercial printing; Beth Boyd, premedia; Mr. Angelson; Maria Esparza, communications services; Chris Harcar, directories; Terry Iadarola, direct mail; (middle row) Dan Ziemke, commercial printing; Marty Abernathy, catalog and retail inserts; Alex Vazquez, corporate sales; Bobby Chang, Asia; (back row) Manny Marquez, magazine; Judy Eierman, capital markets; Jeff Dillner, logistics; Allen Haayer, forms and labels; Mike O’Mary, corporate; and Tim Nall, book. 2
  • 5. A Message from the Chairman Dear Fellow Shareholders, the highest standards of conduct consistent with clearly defined expectations as to behavior On behalf of your Board of Directors, I am and practices. pleased to report that RR Donnelley continues The members of your Board of Directors its long tradition of excellence. As we complete are actively engaged in pursuing their oversight, 2004 and move into 2005, we do so with a clear audit, counsel, and advisory roles, all consistent focus on our three all-important constituencies – with the interest of you – our shareholders. shareholders, customers, and employees. We join with RR Donnelley’s management in RR Donnelley directors, officers, and assuring that RR Donnelley continues to build employees follow clearly defined Principles of on its unmatched reputation. Ethical Business Conduct to ensure that your company’s business is conducted with integrity Sincerely yours, and transparency in compliance with both the letter and spirit of the law. Everyone associated with RR Donnelley, from your Board of Directors, Stephen M. Wolf our officers, and our employees, is held to Chairman of the Board of Directors March 30, 2005 Each day our customers access a broad array cycle time goals, build their brands, improve their of RR Donnelley’s Internet-based toolsets to track processes, and comply with complex regulations. their projects through our production cycles, to Throughout 2004, customers responded order more printed materials, to launch direct favorably to our consultative approach, selecting response mailings, and more. Our market-leading, RR Donnelley to produce their marquee projects, web-enabled tools are woven deeply into our extend long-term contractual relationships, and customers’ own processes. For example, at the rate initiate new contracts for a broad mix of products of more than a million times a year, our customers and services. Our marketplace momentum provides log-in to proprietary RR Donnelley websites to a clear indication that RR Donnelley’s unique release orders from our warehouses, initiate print- ability to prepare, produce, and deliver complex on-demand projects, track their orders through print-related products and services – virtually the production-to-delivery cycle, and even create anywhere in the world – resonates with our diverse custom materials that speak with a one-to-one voice. blue-chip customer base. As customers enact their own just-in-time Working Together To Deliver For Each Other strategies, enabled increasingly by radio-frequency labels that we provide, they turn to RR Donnelley Over the past year we asked much of our employ- for logistics solutions that bring print into their ees. In every way, they gave their best to help facilities as needed – to restock shelves, keep produc- RR Donnelley reach demanding goals. Ours is an tion lines running, or meet crucial mailing dates. extremely talented workforce, which daily demon- The RR Donnelley model is not just built around strates craftsmanship, creativity, dedication, and waiting for customers to ask us to bid on a project’s professionalism. predetermined specifications. Ours is a proactive Their remarkable work delivers exceptional approach, in which our well-trained sales profes- quality to our customers. In 2004, RR Donnelley sionals and customer service specialists offer ideas received industry recognition for excellence in about ways to enhance a project’s design, workflow, printing, including more Gold Ink Awards than any logistics, material components, and more. other printer. These awards were won for work We work together with our customers to do from across our platform: for hard cover fiction more than deliver award-winning printed products. and nonfiction books and textbooks, magazines Customers draw on RR Donnelley’s expertise and and catalogs, brochures, direct mail materials, unmatched global production platform to increase media kits, posters, newsletters, packaging, and their revenues, reduce their costs, achieve their point-of-purchase displays. 3
  • 6. RR Donnelley was also recognized for its focus • Capitalize on our momentum to continue expanding on environmental stewardship and workplace safety. relationships and to win new customer relationships. We were named Environmental Company of the The depth and breadth of our product and service Year in the United Kingdom by PrintWeek magazine, portfolio as well as our global reach enable RR and two of our U.S. magazine and catalog facilities Donnelley to increase sales to our existing customers received important Forest Stewardship Council by introducing new categories into accounts with Chain-of-Custody certification, which is essential which we already have strong relationships. to the many customers who want to assure that • Make targeted acquisitions to expand our product, raw materials for their publications are drawn from service, and geographic reach. Your management sustainable forest resources. In addition, our Reno, team draws on a proven history of helping acquired Nevada, plant became the first gravure-printing organizations integrate quickly, significantly reduce facility in the United States to receive Voluntary costs, streamline processes, and enhance Protection Program Star certification from the profitability. Occupational Safety and Health Administration, • Continue to manage and invest our shareholders’ followed shortly by our Lynchburg, Virginia facility, capital with a goal of maximizing returns over which is the largest gravure plant to earn this the long term through a combination of share repur- important certification. These two facilities joined chases, dividends, acquisitions, and capital invest- our operations in Senatobia, Mississippi and ments. Our platform is the broadest in the industry Roanoke, Virginia in achieving Star status. and each of our business units faces unique oppor- Our employees’ efforts were further recognized by tunities and challenges. We will increase productivity respondents from a variety of leading organizations and throughput by implementing new workflow who in FORTUNE Magazine named RR Donnelley as systems, employing new technologies, and installing one of America’s Most Admired Companies. RR selected production units. This will, for example, Donnelley finished first in the printing industry, and enable RR Donnelley to capture share in expanding swept each category the survey measured. markets such as those for magazines, catalogs During 2004 we also redesigned our compensa- and retail inserts. tion systems better to align our employees’ goals with our shareholders’ interests. The RR Donnelley In creating the new RR Donnelley we will continue team competes with a special will-to-win, and is to draw the best lessons from our 140-year heritage rewarded for achieving challenging, measurable goals. and blend them with a reinvigorated approach to the Our employees work actively to improve service, opportunities afforded by our fast-changing markets. reduce waste, contain costs, and delight customers. We extend thanks to our shareholders for their confidence, to our customers for selecting us to help Working Together For Long-Term Performance them achieve their print-related goals, and to our employees for the enthusiasm with which they have The strategy we began implementing in 2004 to embraced and implemented our strategy. build the new RR Donnelley continues. Our leader- ship, drawn from the very best of our combined Very truly yours, entities and complemented by exceptional outside talent, is working as a seamless team which is focused on increasing value. In 2005 we intend to: • Focus on the tight financial discipline that holds Mark A. Angelson each employee, facility, operation, and business Chief Executive Officer March 30, 2005 unit accountable for achieving their results. Our goal is to foster a high performance culture in which employees routinely find challenge and reward and customers regard as standard exceptional quality and remarkable cycle times. 4
  • 7. “QUALITY PRINTING BEGINS LONG BEFORE A PROJECT GOES ON PRESS, SO OUR PROGRAMMING, PREFLIGHT, AND PREPRESS PROFESSIONALS WORK WITH OUR CUSTOMERS TO ENSURE THAT WHAT WE SEND TO THE PRESSROOM ACCURATELY MATCHES THEIR EXPECTATIONS.” PATSY WALKER, PREPRESS MANAGER, HILLSIDE PRINTING, AN RR DONNELLEY COMPANY “WITH RR DONNELLEY’S MEDIACOMPASSTM SUITE OF ONLINE COLLABORATIVE WORKFLOW AND DIGITAL ASSET MANAGE- MENT TOOLS, WE’RE ABLE TO HELP CUSTOMERS GAIN GREATER CONTROL OVER THEIR MARKETING, ADVERTISING AND PUBLISHING EFFORTS.” BETH BOYD, CUSTOMER SERVICE REPRESENTATIVE/QUALITY ANALYST, RR DONNELLEY PREMEDIA TECHNOLOGIES “WHEN WE HAVE LONGER-TERM CONTRACT RELATIONSHIPS WITH CUSTOMERS, WE MEET WITH THEM QUARTERLY TO REVIEW OUR PERFORMANCE AGAINST THEIR OBJECTIVES FOR COST REDUCTIONS, PREPARE QUALITY, AND SERVICE. OUR GOAL IS ALWAYS TO WORK WITH OUR CUSTOMERS TO DELIVER THE VALUE WE PROMISE.” ALEX VAZQUEZ, VICE PRESIDENT – CORPORATE SALES Customers increasingly require that their production processes position them to prepare content simultaneously for both print and web-based venues. By linking a fully digital workflow – from digital photography to digital asset management to color profiling to on-line approval of content – RR Donnelley is helping our customers collaborate globally, manage their digital assets efficiently, print in multiple locations simultaneously, integrate with web-based efforts, and maintain their brands' consistency to help them win in the marketplace. 5
  • 8. “WE UNDERSTAND THAT WE’RE HELPING OUR MAGAZINE CUSTOMERS ATTRACT READERS. SO OUR FOCUS IS ON GETTING THE JOB DONE RIGHT... RIGHT FOR YOU, YOUR BUDGET, YOUR TIMELINE, AND YOUR AUDIENCE.” MANNY MARQUEZ, TACTICAL PLANNER, MENDOTA, IL “WE LEVERAGE OUR GEO- GRAPHIC PRESENCE AROUND THE WORLD TO HELP OUR GLOBAL CUSTOMERS USE THE MOST COST-EFFECTIVE PLATFORM TO MEET THEIR CYCLE TIME AND DELIVERY REQUIREMENTS.” BOBBY CHANG, SALES DEVELOPMENT LEADER/ CHIEF REPRESENTATIVE, RR DONNELLEY ASIA “OUR SKILLED CRAFTSPEOPLE WORK HARD TO UNDERSTAND EACH CUSTOMER’S CREATIVE VISION, AND TO BRING IT TO LIFE ON PAPER. OUR CATALOG AND RETAIL INSERT CUSTOMERS TRUST US TO PRODUCE DELIVER QUALITY THAT WILL DRAW READERS TO THEIR OFFERS.” MARTY ABERNATHY, PRESS TECHNICIAN, WARSAW, IN It’s almost impossible to spend a day without encountering material printed by RR Donnelley. Browse a magazine rack. We print a majority of the top magazine titles. Pick up your mail. We print, personalize, and mail more than 2 billion pieces of direct mail annually and produce 10 of the top 15 consumer catalogs. Go shopping. You might be armed with a coupon you clipped from an insert we produced for your news- paper, enticed by vivid signage we printed, or helped by an associate who was trained with materials we manufactured. From tele- phone directories, to books, to the forms and labels that enable commerce, to the financial printing used in capital markets, RR Donnelley produces materials across the world’s most powerful platform. And we will continue to enhance our ability to satisfy customers’ needs for exceptional quality, superb cycle time, and cost-effectiveness. 6
  • 9. RR Donnelley delivers in a variety of ways. We help our customers maximize postal discounts and minimize distribution costs on the 20 billion pieces of mail we deliver for them into the U.S. postal system – an amount that accounts for 40% of all standard mail in the United States. We work to create first-to- market advantages for our customers, with innovative logistics solutions that put our customers’ printed materials to work faster, to help them increase mind- and market- share. We also deliver results through higher response rates in direct mail campaigns, more cost-effective outsourced business communications programs, and more effi- cient e-commerce solutions – including our powerful @winXS print management system, which lets individual users access and order pre-printed, digitally produced, and customized documents for quick-response distribution. “WE HELP OUR CUSTOMERS DEVELOP TEST, , AND ROLL-OUT AWARD-WINNING DIRECT MAIL PROGRAMS THAT MEASURABLY IMPROVE THEIR RETURN ON INVESTMENT.” TERRY IADAROLA, SENIOR ACCOUNT DIRECTOR, MOORE WALLACE RESPONSE MARKETING SERVICES, AN RR DONNELLEY COMPANY “OUR ABILITY TO DELIVER PRINTED MATERIALS MORE PREDICTABLY AND COST-EFFECTIVELY IS ONE OF THE MOST IMPORTANT WAYS WE PROVIDE VALUE TO OUR CUSTOMERS.” JEFF DILLNER, NATIONAL PLANNING SUPERVISOR, RR DONNELLEY LOGISTICS “WHEN ONE OF OUR CUSTOMER’S TITLES WAS NOMINATED FOR A NATIONAL BOOK AWARD IN 2004, THE NOMINATION EVEN NOTED THE AMAZINGLY SHORT TIME IN WHICH WE PRINTED AND DELIVERED THE DELIVER BOOK. EVERYONE AT RR DONNELLEY IS PROUD TO CONTRIBUTE TO OUR CUSTOMERS’ SUCCESS.” TIM NALL, CUSTOMER SERVICE REPRESENTATIVE, WILLARD OH 7
  • 10. C U R R E N T M E M B E R S O F T H E B OA R D O F D I R E C TO R S Mark A. Angelson Thomas S. Johnson (4) Bide L. Thomas (1) 54, Chief Executive Officer, RR 64, Retired Chairman and CEO, 69, Retired President, Commonwealth Donnelley, Chicago. Director GreenPoint Financial Corp. and North Edison Company, Chicago. Director since 2001. Background: Print Fork Bancorporation, Inc., New York. since 1987. Background: Production manufacturing, mergers and Director since 1990. Background: and sale of electric energy. acquisitions, law. Banking and financial services. Norman H. Wesley (3,4) Directorships: Alleghany Corporation; Gregory Q. Brown (1) 55, Chairman and CEO, Fortune North Fork Bancorporation, Inc.; 44, Executive Vice President, Brands, Inc., Lincolnshire, Illinois. The Phoenix Companies, Inc.; Motorola, Inc., Schaumburg, Illinois. Director since 2001. Background: Federal Home Loan Mortgage Corp. Director since 2001. Background: Consumer products. Directorships: (Freddie Mac). Information technology and Fortune Brands, Inc.; Pactiv Joan D. Manley (1) telecommunications. Corporation. 72, Retired Group Vice President, Robert F. Cummings, Jr. (2,4) Stephen M. Wolf Time Incorporated, New York. 55, Retired from the Goldman Sachs 63, Chairman of the Board of Director since 2002. Background: Group, Inc., New York, and Managing Directors, RR Donnelley, Chicago; Publishing. Directorships: Sara Lee Director, GSC Partners, Florham Managing Partner, Alpilles, LLC, Corporation; Dreyfus Founders Funds. Park, New Jersey. Director since The Plains, Virginia. Director since John C. Pope (1) 2003. Background: Financial advisory 1995. Background: Airline industry. services. Directorships: ATSI 56, Chairman, PFI Group, LLC, Directorship: Altria Group, Inc. Holdings, Inc.; Precision Partners, Lake Forest, Illinois, and Waste Inc.; Viasystems Corporation. Management, Inc., Houston, Texas. 1 Audit, 2 Corporate Responsibility Director since 1996. Background: James R. Donnelley (3) & Governance, 3 Finance, 4 Human Airline and railroad equipment 69, Partner, Stet & Query Limited Resources industries. Directorships: CNF Inc.; , Partnership, Chicago. Director since Director service includes services Dollar Thrifty Automotive Group, Inc.; 1976. Background: Print manufac- as a director of Moore Wallace Federal-Mogul Corporation; Kraft turing. Directorships: PMP Limited; Incorporated, Moore Incorporated and Foods, Inc.; Waste Management, Inc. Sierra Pacific Resources Corp. Wallace Computer Services, Inc. Michael T. Riordan (2,3) Alfred C. Eckert III 54, Former Chairman, President and 54, Chairman and CEO, GSCP (NJ), Chief Executive Officer, Paragon Trade Inc., Florham Park, New Jersey. Brands, Inc., Norcross, Georgia. Director since 2000. Background: Director since 1999. Background: Private investor. Directorships: Paper industry. Directorships: Regal Entertainment Group. Potlatch, Inc. Judith H. Hamilton (2) Lionel H. Schipper, C.M. (3,4) 60, Retired President and CEO, 72, President, Schipper Enterprises Classroom Connect Inc., division of Inc., Toronto, Canada, and Chairman, Harcourt Inc./Reed Elsevier PLC, Fallbrook Holdings Ltd., Toronto, Foster City, California. Director since Canada. Director since 2001. 1995. Background: Information tech- Background: Law. Directorships: nology. Directorships: Artistic Media Clairvest Group Inc.; Four Seasons Partners, Inc.; Ex’pression University Hotels and Resorts Inc.; H.O. for New Media. Financial Ltd. Oliver R. Sockwell (2) 61, Retired President and CEO, Construction Loan Insurance Corporation (Connie Lee) and subsidiary, Connie Lee Insurance Company. Director since 1997. Background: Financial services, insurance, education, government. Directorships: Liz Claiborne, Inc. 8
  • 11. A D D I T I O N A L I N F O R M AT I O N Corporate Headquarters Forms 10-K & 10-Q Shareholders may request additional (Until June 1, 2005) A copy of our Annual Report on information about the Dividend RR Donnelley Form 10-K for fiscal 2004 is included Reinvestment Plan and direct deposit 77 West Wacker Drive with this document and available at of dividends by writing or calling the Chicago, Illinois 60601-1696 our website. Additional copies of Stock Transfer Agent. 312-326-8000 our Report on Form 10-K or interim Information Contacts www.rrdonnelley.com financial reports filed with the SEC EquiServe Trust Company N.A. may be obtained by contacting our Corporate Headquarters Automated Telephone Response Investor Relations Department at (After June 1, 2005) Center may be reached 24 hours a 866-425-8272. RR Donnelley day at 800-446-2617. Personnel in the Environmental, Health and 111 S. Wacker Drive center are available from 8:30 a.m. Safety Reports Chicago, Illinois 60606-4301 to 7:00 p.m., Eastern Standard Time, 312-326-8000 Copies of RR Donnelley’s Monday through Friday, and will per- www.rrdonnelley.com Environmental, Health and Safety form the following functions over the Reports may be obtained without telephone when a shareholder identi- Annual Meeting of Shareholders charge upon request to: fies his or her account by providing a The 2005 meeting will be held at Environmental, Health and Safety, taxpayer identification number, regis- 10:00 a.m. on Thursday, May 26, at the company’s address. tration of the securities and the 2005, at the Renaissance Chicago The reports also are available address of record: O’Hare Hotel, 8500 W. Bryn Mawr • information regarding stock transfer online or by sending an email to: Avenue, Chicago, Illinois. requirements enterprise_CEHS@rrd.com Stock Exchange Listings • address changes Stock Transfer Agent and Registrar New York Stock Exchange, Toronto • replacement of dividend checks EquiServe Trust Company, N.A. Stock Exchange, Chicago Stock • duplicate 1099 forms and W-9 tax P Box 43069 .O. Exchange, Pacific Exchange. certification forms Providence RI 02940-3069 Symbol: RRD • transcripts of shareholder accounts Telephone: • duplicate reinvestment statements Investor Relations Inside the United States: • requests for dividend reinvestment Shareholders, securities analysts, 800-446-2617 brochures and authorization cards portfolio managers and representa- Outside the United States: • information regarding the direct deposit tives of financial institutions seeking (781) 575-2723 of dividends. information about the company TDD/TTY for hearing impaired: Requests for information on topics not should contact Investor Relations (800) 952-9245. Operators are covered here should be sent in writing, at the company’s address, by calling available Monday-Friday, 9:00 a.m. to with reference to the company, to the 866-425-8272 or emailing 5:00 p.m., Eastern Standard Time. address noted above for the Stock investor.info@rrd.com. An interactive automated system is Transfer Agent and Registrar. Ordering Additional Annual Reports available around the clock every day. Safe Harbor Statement RR Donnelley’s 2004 Annual Report Internet: www.equiserve.com This document includes forward-looking may be obtained without charge by statements. We have based these for- Reinvestment and Direct Deposit completing and submitting the form ward-looking statements on our current of Dividends at our website, by writing to Investor expectations and projections about Relations at the company’s address RR Donnelley shareholders have the future results. When we use or by calling 312-326-8018 during opportunity to increase their holdings words such as “anticipates,” “believes,” business hours. through a Dividend Reinvestment Plan, “expects,” “estimates,” “intends,” which permits either dividend reinvest- “plans” and similar expressions, we ment, voluntary cash investments do so to identify forward-looking state- or both, without incurring brokerage ments. Our actual results may differ commissions or other administrative materially from those anticipated in costs. Also, RR Donnelley shareholders these forward-looking statements, may elect to have their dividends which involve assumptions, risks and directly deposited electronically in uncertainties. a checking or savings account. Production Notes Photography by Omega Elgin Photography, RR Donnelley Premedia Technologies. 10-K printed in the United States by Hillside Printing, an RR Donnelley Company. Cover and body printed by Bruce Offset, an RR Donnelley Company. The 8-page body and 4-page cover were printed using 4-color process plus two PMS colors, an overall gloss aqueous coat and spot dull varnish.
  • 12. RR DONNELLEY Chicago, Illinois 312-326-8000 www.rrdonnelley.com Global Products and Services books • catalogs • commercial print • direct mail • directories • distribution, logistics & print fulfillment/kitting • dynamic communication solutions • forms, labels & office products • global capital markets • magazines • premedia technologies • product usage documentation • retail inserts • RFID & barcoding technology