The document discusses the significance of innovation in organizations, particularly in healthcare, and debunks common myths about innovation, emphasizing that it can be achieved cost-effectively. It outlines key types of innovation and highlights HR's critical role in fostering a culture of innovation by hiring the right talent and encouraging experimentation. Finally, it underscores the necessity for organizations to shift from a volume-focused approach to one that prioritizes quality and value.

1. Innovating for Results
HR’s Role to Lead and Foster Innovation
Thursday, April 19, 2012
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2. Introductions & Agenda
• Innovation Myth Debunked
• What is Innovation
• Hiring for Innovation
• HR’s Role
Ashley Gouge
Vice President
Pinstripe Healthcare
• Q&A
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3. Innovation Myths Debunked
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4. Innovation Myth #1
“Innovation
comes from Fact:
Innovation is far more likely to
people who come from a disciplined approach.
are creative.”
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5. Innovation Myth #2
“Innovation is
expensive, Fact:
Innovation is more correlated with
demanding resource scarcity. And failure to
innovate is truly costly.
a lot of
resources.”
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6. Innovation Myth #3
“Innovation is Fact:
New products are quickly copied
creating a hot and rarely enjoy sustained profits
or success.
new product.”
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7. 10 Types of Innovation
1. Business model 5. Product performance
how the enterprise makes money basic features, performance and functionality
2. Networking 6. Product system
enterprise’s structure/ extended system that surrounds an offering
value chain
7. Service
how you service your customers
Finance Process. Offering Delivery
Business Networking Enabling Core Product Product Service Channel Brand Customer
model process process performance system experience
8. Channel
how you connect your offerings
3. Enabling process to your customers
assembled capabilities
9. Brand
how you express your offering’s
4. Core process benefit to customers
proprietary processes that add value
10. Customer experience
how you create an overall
experience for customers
Larry.Keeley@doblin.com
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8. Healthcare Organizations Must Innovate
• Creating an experience for the savvy healthcare consumer.
• Design a system that educates and moves us away from
“sick care” to truly “health care”
• To approach providing healthcare differently
• To transition to an organization rewarded for volume to
one rewarded for value - quality
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9. Hiring for Innovation
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10. Innovation Focus Areas
People
Processes Culture
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11. People
Discovery-driven Delivery-driven
• Associating • Analyzing
• Questioning • Planning
• Observing • Detail-oriented
Implementing
• Idea Networking
• Self-disciplined
• Experimenting
Different Talents
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12. Processes
• Its power to differentiate has
eroded.
Operational • Operational flexibility is
essential.
Excellence • New insights are needed.
• New methods and tools must
is not enough. be embraced.
• Processes should be
systematically developed
encourage the hiring, training,
rewarding and promotion of
discovery-driven people.
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13. Culture
• Innovation is everyone’s job
Continue to • Disruption is part of an
innovation portfolio
build a
• Create small innovation project
Safe Place teams
to innovate. • Take smart risks in pursuit of
innovation
• Celebrate wins and losses
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14. Fostering Innovation Formula
People
Delivery-driven
Discovery-driven
Innovative Ideas
Systematic Challenge the status quo
Flexible Take smart risks
Processes Culture
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15. HR’s Role in Innovation
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16. HR’s Opportunity to Lead
1. Work across the organization.
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17. HR’s Opportunity to Lead
1. Work across the organization
2. Encourage experimentation & adaptation
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18. HR’s Opportunity to Lead
1. Work across the organization
2. Encourage experimentation & adaptation
3. Source, attract, screen and assess for the right talent
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19. HR’s Opportunity to Lead
1. Work across the organization
2. Encourage experimentation & adaptation
3. Source, attract, screen and assess for the right talent
4. Reach outside of your organization & industry
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20. HR’s Opportunity to Lead
1. Work across the organization
2. Encourage experimentation & adaptation
3. Source, attract, screen and assess for the right talent
4. Reach outside of your organization & industry
5. Seek out partners that will accelerate your innovation
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21. Parting Thoughts
• Innovation is essential for
“Always try survival today
just one more • Innovation can be …simple
• It is about leadership and
time.”
commitment
- Albert Einstein • Hiring the “right” balance of
talent is key
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22. Q&A
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23. Thank you!
“Care about
something Ashley Gouge
enough to do agouge@pinstripehealthcare.com
something (262) 754-5055
about it.” pinstripehealthcare.com
- Richard Branson
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