In the last ten years, the technology and business services sector has had an unparalleled impact on the Indian economy , through a multiplier effect on job creation, expansion in tertiary education, foreign exchange reserve creation, sustainable exports and incremental GDP growth. Driven by the phenomenon of globalization of services, organizations have leveraged India’s value proposition to enhance their competitiveness, blurring the boundaries of offshoring, outsourcing towards global sourcing.
The global economic crisis has led to a slowdown in growth in the Indian technology and business services sector. While strategies to manage the downturn are critical, it is equally important to look ahead and plan for the future. Industry leaders recognize that the next ten years will be fundamentally different from the past and require all stakeholders to develop strategies and insights to identify new opportunities and mitigate the risks.
There are several global megatrends which offer new opportunities and new challenges which need to be thought of now. Macroeconomic , demographic, social, business and technological trends are likely to alter the landscape of global business and society . Demographics shifts will fuel the growth of new sectors, markets and enable process transformation. At the same time, technology automation may pose a risk to some of the core markets being addressed today.
To understand the implications of these megatrends and the changing global technology and business services landscape, NASSCOM collaborated with McKinsey & Co to develop an extensive research report `Perspective 2020: Transform Business, Transform India’. The objective of this report is to identify opportunities that the industry can penetrate and provide strategic insights for the industry to reinvent business models and offerings that can transform global businesses through a well defined customer value proposition. The report also articulates a vision for the sector to transform India through economic development and ICT enabled solutions in healthcare, education, financial services and public services, which can drive socio-economic inclusion of 30 million citizens each year.
Is Your Company Ready For The 2020 Workforce?The HR Observer
The demographic shifts happening in the Arab world are phenomenal. A simple projection to the 2020 workforce highlights two trends that companies cannot overlook: the increasing rate of women entering the workforce, and the increasing numbers of millennials with changing work and life attitudes. Fida will draw on research conducted at the American University of Beirut that uncovers the work family attitudes of various generations of men and women in the Arab region, and will discuss the implications of these changing attitudes on HR.
Dr Fida Afiouni, Assistant Professor of HRM, Olayan School of Business at American University of Beirut
Generalists, inexperienced persons or foreigners can hardly find qualifiable business leads on export markets.
To increase quality and quantity of Business/Sales leads, you need an industry/sales expert located on target markets, to convert marketing leads into qualifiable sales leads.
REPEX has made special agreements in each man export regions, allowing to recruits experts on export markets at a reasonable cost.
Recruiting process
Identification of skills sought;
Social Media Publishing
Assignments from REPEX:
Network professional
Account manager (in your area)
Coordinator (in the destination market)
Sourcing specialist
Sourcing process: prospects, candidates, match, interview
Referrals
Your choice
REPEX recruiting process is very efficient and involves as many as 4 professionals to support your organization in the recruiting process on export markets.
Is Your Company Ready For The 2020 Workforce?The HR Observer
The demographic shifts happening in the Arab world are phenomenal. A simple projection to the 2020 workforce highlights two trends that companies cannot overlook: the increasing rate of women entering the workforce, and the increasing numbers of millennials with changing work and life attitudes. Fida will draw on research conducted at the American University of Beirut that uncovers the work family attitudes of various generations of men and women in the Arab region, and will discuss the implications of these changing attitudes on HR.
Dr Fida Afiouni, Assistant Professor of HRM, Olayan School of Business at American University of Beirut
Generalists, inexperienced persons or foreigners can hardly find qualifiable business leads on export markets.
To increase quality and quantity of Business/Sales leads, you need an industry/sales expert located on target markets, to convert marketing leads into qualifiable sales leads.
REPEX has made special agreements in each man export regions, allowing to recruits experts on export markets at a reasonable cost.
Recruiting process
Identification of skills sought;
Social Media Publishing
Assignments from REPEX:
Network professional
Account manager (in your area)
Coordinator (in the destination market)
Sourcing specialist
Sourcing process: prospects, candidates, match, interview
Referrals
Your choice
REPEX recruiting process is very efficient and involves as many as 4 professionals to support your organization in the recruiting process on export markets.
Land of Sweeping Change - Powering Australian Business Towards a Connected Fu...Telstra Wholesale
A research report uncovering the gaps between supply and demand for M2M in Australia.
The report draws on an EIU survey of 300 Australian executives – 100 in telecommunications and 50 each in agriculture and agribusiness; logistics and distribution; manufacturing; and, transport. We supplemented this with wide-ranging desk research and in-depth interviews with executives to uncover gaps in the supply and demand for machine-to-machine communication (M2M) in Australia.
Georgia Enterprise Technology Strategic Plan 2020State of Georgia
The Georgia Enterprise IT Strategic Plan 2020 is intended
to assist state government’s technology and business
leaders in making informed technology decisions for their
agencies. It establishes focus areas and goals for the state’s
IT enterprise over the next six years.
The plan does not replace the business-oriented plans
of individual state agencies. As a secondary planning
document, it assists agencies in aligning their use of
technology with the direction established for the state’s
IT enterprise. Technologies highlighted in the plan can
be used by all state agencies regardless of their mission
or complexity.
Building Effective Business Models in Emerging MarketsDr. Amit Kapoor
Presentation on "Building Effective Business Models in Emerging Markets" delivered by McCord at Asia Competitiveness Forum 2012 in Thought Leadership Track
Op woensdag 18 juni organiseerde wes research & strategy het event ‘Your strategy in 2020' in het Concertgebouw van Brugge voor een select publiek van bedrijven en overheidsorganisaties met topspreker Steven Van Belleghem. Het centrale thema was hoe we ervoor kunnen zorgen dat we kansen grijpen en continu mee-evolueren met de snel wijzigende maatschappij waarin we ons bevinden. Tezelfdertijd hebben we van de gelegenheid gebruik gemaakt om onze nieuwe naam en huisstijl bekend te maken.
The Future of Global Financial Services - Vision 2020 Mumbai September 2008Ross Dawson
Presentation by Ross Dawson at the Vision 2020 - Financial Services Sector conference, run by NDTV Convergence and Wipro, held in Mumbai on 12 September 2020
The Indian Auto Components Industry Latestvijaybudhdeo
Industry research on the Indian Auto components Industry. Inludes an overview of world auto component markets with a special emphasis on India-China comparison.
Mike Lay, Group Product Manager - Broadband, Telstra Wholesale and Doug McClure, General Manager – nbn Operations, Telstra Wholesale present an overview of the nbn opportunity over the next 12-24 months.
The next 12 to 24 months is an important period for the nbn™ network. It has now truly hit scale. Nearly three million premises are ready to access nbn services, with over one million now connected. The rollout will speed up, adding another 2.5 million homes ready for service by the end of 2018.
Read the complete article here: https://telstrawholesaleblog.com.au/transitioning-to-growth-on-the-nbn
Land of Sweeping Change - Powering Australian Business Towards a Connected Fu...Telstra Wholesale
A research report uncovering the gaps between supply and demand for M2M in Australia.
The report draws on an EIU survey of 300 Australian executives – 100 in telecommunications and 50 each in agriculture and agribusiness; logistics and distribution; manufacturing; and, transport. We supplemented this with wide-ranging desk research and in-depth interviews with executives to uncover gaps in the supply and demand for machine-to-machine communication (M2M) in Australia.
Georgia Enterprise Technology Strategic Plan 2020State of Georgia
The Georgia Enterprise IT Strategic Plan 2020 is intended
to assist state government’s technology and business
leaders in making informed technology decisions for their
agencies. It establishes focus areas and goals for the state’s
IT enterprise over the next six years.
The plan does not replace the business-oriented plans
of individual state agencies. As a secondary planning
document, it assists agencies in aligning their use of
technology with the direction established for the state’s
IT enterprise. Technologies highlighted in the plan can
be used by all state agencies regardless of their mission
or complexity.
Building Effective Business Models in Emerging MarketsDr. Amit Kapoor
Presentation on "Building Effective Business Models in Emerging Markets" delivered by McCord at Asia Competitiveness Forum 2012 in Thought Leadership Track
Op woensdag 18 juni organiseerde wes research & strategy het event ‘Your strategy in 2020' in het Concertgebouw van Brugge voor een select publiek van bedrijven en overheidsorganisaties met topspreker Steven Van Belleghem. Het centrale thema was hoe we ervoor kunnen zorgen dat we kansen grijpen en continu mee-evolueren met de snel wijzigende maatschappij waarin we ons bevinden. Tezelfdertijd hebben we van de gelegenheid gebruik gemaakt om onze nieuwe naam en huisstijl bekend te maken.
The Future of Global Financial Services - Vision 2020 Mumbai September 2008Ross Dawson
Presentation by Ross Dawson at the Vision 2020 - Financial Services Sector conference, run by NDTV Convergence and Wipro, held in Mumbai on 12 September 2020
The Indian Auto Components Industry Latestvijaybudhdeo
Industry research on the Indian Auto components Industry. Inludes an overview of world auto component markets with a special emphasis on India-China comparison.
Mike Lay, Group Product Manager - Broadband, Telstra Wholesale and Doug McClure, General Manager – nbn Operations, Telstra Wholesale present an overview of the nbn opportunity over the next 12-24 months.
The next 12 to 24 months is an important period for the nbn™ network. It has now truly hit scale. Nearly three million premises are ready to access nbn services, with over one million now connected. The rollout will speed up, adding another 2.5 million homes ready for service by the end of 2018.
Read the complete article here: https://telstrawholesaleblog.com.au/transitioning-to-growth-on-the-nbn
I presented this subject that "Outward-Looking Development Policies" in the course International Economics(Fatih SAYGILI)(2010-2011,Ege University,Economics)
After-sales service: why do Capital goods and heavy equipment companies leave...Browne & Mohan
In industrial verticals like capital goods and heavy equipment, post sales service and parts sales contributions are significant. However, many companies do not seem to make enough investment to encash the revenues from offering better dealer integration and parts and service management. In this presentation, we share the reasons for loss of revenue, areas that needs improvement and what strategies must be adopted to gain revenue from after sales.
An Update On IDC's Top 10 Predictions For 2008Intergen
An exclusive presentation delivered by IDC for Intergen's customers, detailing how their original 2008 predictions were tracking throughout the year. For more information, go to www.intergen.co.nz.
Email marketing is an important part of your digital marketing strategy. If you haven’t maximized your efforts in this area yet, it’s an excellent way to increase engagement and boost your repeat sales numbers.
Grab this amazing tool https://www.digistore24.com/redir/348693/outshout/
Life under coronavirus means staying at home as much as possible — but you’ll likely need to make a trip to the grocery store or pharmacy at some point. Download or print this tip sheet to make sure you don’t bring the virus back home with you.
29 Tips to Take Control of Your Life NowAbhishek Shah
Most of us go through life feeling like we’re not in control.
Our time is filled with things we have to do, while our dreams are filled with things we assume we can’t do. Social and financial obligations dictate most of our behavior, while the remainder of our choices are constrained by fear.
Life becomes a series of things that happen to us.
But it doesn’t have to be that way. You can systematically conquer your anxieties and eliminate the external obstacles holding you back. You can take back control. Your life can be yours. Here’s how.
One of the most important tasks to manage social media accounts is to stay organized. This can also be one of the biggest challenges for social media managers. While trying to stay up to date with social media updates and trends, how do social media managers also keep their accounts in line? Follow these tips.
10 Ways to Deliver an Unforgettable PresentationAbhishek Shah
Whenever I have to speak in front of a group, this quote from journalist Roscoe Drummond always pops into my head: “The mind is a wonderful thing. It starts working the minute you are born and never stops until you get up to speak in public.”
Presentations are one of the best ways of delivering information, but not everyone is a natural public speaker. For me, it was always hard to talk in front of people I did not know. That’s why these tips have been collected to make the job that much easier for you.
This is a stylization of an article by Mary Walton, "10 Ways to Deliver an Unforgettable Presentation" on creator.wework.com
This presentation is designed to stand alone, without having to be presented in person. Enjoy
10 Ways To Be That Confident Person You Always Wanted To BeAbhishek Shah
Do you want to become a confident person? Many people believe that you are born with confidence, but this isn’t necessarily true. Self-confidence is built up through your life, and you can choose to gain more self-confidence.
It is never too late to start working on finding your confidence – check out 10 ways you can become a more confident person you always wanted to be. .
Ten Must Have Self Reflective Thoughts For EntrepreneursAbhishek Shah
Entrepreneurs operate in a fast paced life setting, driven by technology. Needless to say we are busier than the generations gone by, which is why self-reflection is a must. Taking time-off with yourself once in a while will help chalk out your life map. It gives you a clearer perspective on how you wish your life and business to pan out, focusing on the right and amending the wrong. The ancient mythologists have always iterated that self-reflection helps you clear out the unnecessary from your mind, encouraging you to focus on the necessary.
To gain a clearer perspective on your life, ask yourself these 10 very important questions:
10 Powerful Affirmations for Startup EntrepreneursAbhishek Shah
You have deigned to embark on a journey that very few tread. You are on the mission to realize your dreams, goals that are turned into fruitful actions. Simply put, you have made a choice to not work under anybody but yourself. You are ready to consume risks and seek rewards. There are little or no means, but you are charged up to explore the path.
Entrepreneurship happens to those who see beyond the horizon. Mavericks who play fearlessly in the unknown. You are one of those startup firebrands who have already envisaged success inside their head. It is all up to you now. The attitude, the plan and the way you react to the roadblocks ahead. What you become in course of this journey is what fetches results. The outcome can be a rich reap of success. Let us not talk about the cons. You are already there. You can do it. Walk a mile more.
This SlideShare presentation is for the rookies who think and act success. Individuals who are not shaken down or petrified with animosities. Hustlers who will walk the talk to make it all happen.
10 Powerful Affirmations coming your way as a startup founder. Play it. Dream it. Live it.
Being a successful entrepreneur takes more than just navigating your company through the rough waters of business. It means inspiring your staff to do everything it can to help grow your business.
Ten Characteristics Common To Highly Effective EntrepreneursAbhishek Shah
Wondering if you have what it takes to succeed as an entrepreneur? What separates those who launch and grow successful companies from less successful peers?
What trait do entrepreneurs like Bill Gates, Steve Jobs, Lawrence Ellison and Richard Branson have that the ordinary entrepreneurs don't?
The Thugs know it all. Check out this SlideShare presentation from ThugStart.com
If a presentation were a painting, then it’s background would be a canvas. As any painter worth their palettes will tell you, a lot of thought goes into the selection and curing of a blank canvas. And that's even before the first streak of charcoal or a load of paint touches the very medium. Presentations are similar - a well-designed background can lend immense value to the final creation.
Choosing a proper background is a significant job - it can set the ambience for your presentation. Colors, textures and images play an important psychological role that may enhance the creativity and suitability of a story or theme.
Backgrounds need to be elegant and subdued - it's purpose is to never distract your audience from an actual event. Simplicity is of paramount value. The objective of this presentation is to share awesomeness for your first slide. The old cliche "A picture is worth a thousand words" is put to the use in this presentation. So that you can “Create Awesomeness”.
Each one of us is called to greatness. We can have a significant impact on the world around us—if we so choose.
This is a stylization of an article by Robin Sharma, "11 Reminders for Your Greatness in 2016". Do check his web site - www.robinsharma.com
This presentation is designed to stand alone, without having to be presented in person. Enjoy
Sometimes you think you are on the right path and everything is going smoothly… then out of nowhere, an unexpected obstacle stares you right in the eye. What do you do?
Below are some early warning signs that you might be in trouble.
Venture capitalists, especially those investing at the early stage, could be described as “relationship capitalists”. You’ll often hear how investors approach their commitments like a marriage, and that they think long and hard about with whom they want to go to bed. Avoid picturing that second part.
But the VC mystique can be inexplicable at times. Why do they send such curt emails? What the #%$! do they mean by “traction”? Are they even paying attention?!
Here are some things they might be thinking (but probably won’t flat-out say) during the courtship process, and how you can prepare, take ownership, and rock the pitch.
Did You Know That LinkedIn Can Help Promote Your BrandAbhishek Shah
For those who aren’t aware, LinkedIn isn’t just a glorified version of Facebook for professionals; did you know that LinkedIn can help promote your brand and business?
Unlike Facebook, Pinterest, or other more social-oriented sites, LinkedIn is for the professionals of the world. It is a place used for networking, job hunting, information sharing and also as a place to promote your brand and business.
You Should Stop Looking for Venture CapitalAbhishek Shah
Perhaps the adage is true: We want what we can’t have. And yet it can be argued that your chances of success are greater if you stop looking for VC money and focus your energy on bootstrapping your business and attracting customers.
18 Signs You Are Killing Your CreativityAbhishek Shah
You can make a significant impact in the world in your own small way if you expand your horizon and start asking: why?
You are supposed to explore and make yourself better, smarter and stay remarkable. Some people are killing their creative instincts without knowing it. Your daily actions either enhance your ability to make a positive impact in your immediate environment or kill your creative habits.
Entrepreneurs come in all shapes, sizes, ages and can be from anywhere. They, as far as I know, do not wear a uniform or carry membership cards for an entrepreneurship club. If you passed one on the street or sat next to one in a restaurant, you’d likely not even know.
So what makes someone an entrepreneur?
These 8 Crazy Reasons for Becoming an Entrepreneur May Ultimately Lead to Fai...Abhishek Shah
If you want to become an entrepreneur, you’re not alone. Star-studded films like The Social Network and Steve Jobs have put startup culture in the limelight. It’s no surprise so many people are considering embarking on the entrepreneurial journey.
हम आग्रह करते हैं कि जो भी सत्ता में आए, वह संविधान का पालन करे, उसकी रक्षा करे और उसे बनाए रखे।" प्रस्ताव में कुल तीन प्रमुख हस्तक्षेप और उनके तंत्र भी प्रस्तुत किए गए। पहला हस्तक्षेप स्वतंत्र मीडिया को प्रोत्साहित करके, वास्तविकता पर आधारित काउंटर नैरेटिव का निर्माण करके और सत्तारूढ़ सरकार द्वारा नियोजित मनोवैज्ञानिक हेरफेर की रणनीति का मुकाबला करके लोगों द्वारा निर्धारित कथा को बनाए रखना और उस पर कार्यकरना था।
03062024_First India Newspaper Jaipur.pdfFIRST INDIA
Find Latest India News and Breaking News these days from India on Politics, Business, Entertainment, Technology, Sports, Lifestyle and Coronavirus News in India and the world over that you can't miss. For real time update Visit our social media handle. Read First India NewsPaper in your morning replace. Visit First India.
CLICK:- https://firstindia.co.in/
#First_India_NewsPaper
01062024_First India Newspaper Jaipur.pdfFIRST INDIA
Find Latest India News and Breaking News these days from India on Politics, Business, Entertainment, Technology, Sports, Lifestyle and Coronavirus News in India and the world over that you can't miss. For real time update Visit our social media handle. Read First India NewsPaper in your morning replace. Visit First India.
CLICK:- https://firstindia.co.in/
#First_India_NewsPaper
‘वोटर्स विल मस्ट प्रीवेल’ (मतदाताओं को जीतना होगा) अभियान द्वारा जारी हेल्पलाइन नंबर, 4 जून को सुबह 7 बजे से दोपहर 12 बजे तक मतगणना प्रक्रिया में कहीं भी किसी भी तरह के उल्लंघन की रिपोर्ट करने के लिए खुला रहेगा।
An astonishing, first-of-its-kind, report by the NYT assessing damage in Ukraine. Even if the war ends tomorrow, in many places there will be nothing to go back to.
31052024_First India Newspaper Jaipur.pdfFIRST INDIA
Find Latest India News and Breaking News these days from India on Politics, Business, Entertainment, Technology, Sports, Lifestyle and Coronavirus News in India and the world over that you can't miss. For real time update Visit our social media handle. Read First India NewsPaper in your morning replace. Visit First India.
CLICK:- https://firstindia.co.in/
#First_India_NewsPaper
In a May 9, 2024 paper, Juri Opitz from the University of Zurich, along with Shira Wein and Nathan Schneider form Georgetown University, discussed the importance of linguistic expertise in natural language processing (NLP) in an era dominated by large language models (LLMs).
The authors explained that while machine translation (MT) previously relied heavily on linguists, the landscape has shifted. “Linguistics is no longer front and center in the way we build NLP systems,” they said. With the emergence of LLMs, which can generate fluent text without the need for specialized modules to handle grammar or semantic coherence, the need for linguistic expertise in NLP is being questioned.
2. PERSPECTIVE 2020: KEY MESSAGES
The Decade in Review
An unparalleled impact on the Indian economy in the last 10 years – 6% of incremental GDP
growth; 45% of incremental urban employment (direct and indirect); 6-7x increase in tertiary
education in top 7 states that account for 90% of industry exports
Significant returns to customers – annual savings of USD 20-25 billion in 2008 alone
A large unfinished agenda remains – Especially structural changes (e.g., tertiary education
reform), have not been implemented
Global economic crisis will have a far-reaching and as yet uncertain impact on the industry.
Near-term volumes and pricing likely to be under pressure.
While 10-year aspiration of USD 50 billion in exports in 2008 has largely materialised, extreme
contraction in the global economy likely to delay achievement of the 2010 goal by at least 3-4
quarters
1
3. THE INDUSTRY HAS HAD AN UNPARALLELED IMPACT ON
THE INDIAN ECONOMY
Rapid growth in the last decade Areas of Impact Impact
Exports USD billion Employment • 45% of new urban
47 Creation jobs created (1995-
2005)
Contribution to • 6-7x fold increase in
Education tertiary education in
18 exporting states
8
2
Diversity and • Women in the
Global workforce estimated
1998 2002 2005 2009 Exposure to be 30%; new
entrants-45%
• 30% of delivery
CAGR 1998- outside India
33%
2009 (exports)
Contribution to • Exports offset close
CAGR 1998- Exports to 65 per cent of
26% India’s cumulative
2009 (domestic)
net oil imports over
past decade
2
4. PERSPECTIVE 2020: KEY MESSAGES
Perspective 2020: An Altered Landscape
Global Megatrends
Demographic shifts will fuel the growth of new sectors (healthcare), markets (BRIC, Japan,
Germany) and service lines (process transformation for productivity improvement)
Social, environmental and technology trends will create hitherto unseen opportunities (e.g.,
climate change, servicing SMBs) and risks (automation of core service lines) that could
endanger up to a third of today’s market
A Redefined Market
The addressable market for global sourcing will triple in size from USD 500 billion today to
USD 1.5-1.6 trillion in 2020.
80% of incremental growth will be driven by opportunities outside the current core markets,
verticals and customer segments
Industry Outlook
The exports component of the Indian industry is expected to expand three-fold and reach
USD 175 billion in revenues by 2020. Focused initiatives and innovation-led growth can lead
to additional revenues of up to USD 135 billion by 2020
The domestic component will grow to USD 50 billion, equal to today’s exports revenues.
Focused initiatives can drive an additional USD 15 billion in revenues by 2020
3
5. SHIFT IN ECONOMIC AND DEMOGRAPHIC BALANCE 2008
2020
Working age (15-60 years), Retiree (60+
Regional share of global GDP, 1990- 2025
Millions years), Millions
CAGR 207 38
US 222 54
100 Middle East & Africa 4.2%
Latin America 3.4% 40 9
UK
Asia (except Japan) 41 13
80 6.3%
Japan 39 12
Italy
1.4% 37 14
60
Europe 55 16
2.1% Germany
53 18
40
83 27
Japan
75 35
20 3.0%
North America
750 60
India
0 920 92
1990 ‘95 ‘00 ‘05 ‘10 ‘15 ‘20 2025
4
6. 2020 WILL PRESENT A DRAMATICALLY ALTERED
LANDSCAPE (1/2)
Past decade 2020
Demand
• Concentrated footprint • Significant opportunity outside
– 75% of Fortune 500 today’s markets
– 80% from US/UK – SMB (Beyond Fortune 500)
1 Market – BRIC, GCC, Japan, ROW
– 75% from BFSI*, Telecom,
Manufacturing – Public sector and healthcare
– 60% from IT services
• Managing for cost, • Innovation, end-to-end
productivity and quality transformation, risk & compliance
Customers • Labour arbitrage dominant • Access to talent and expertise
2 value driver
• “Onshore/offshore” mindset • Global value chain
* Banking Financial Services and Insurance 5
7. 2020 WILL PRESENT A DRAMATICALLY ALTERED
LANDSCAPE (2/2)
Past decade 2020
Supply
• India accounting for more • Diversified talent pool with
than 50% of the global low- globalised recruiting and HR
cost workforce practices
• Delivery-centric • Multiple management tracks,
management globalised expertise
3 Talent
• Recruiting and training as • Emphasis on learning,
key differentiators knowledge management,
research spending
• Trainable talent pool • Deployable and specialized talent
pools
6
8. CURRENTLY UNTAPPED MARKETS WILL DRIVE ALMOST 80% OF
INCREMENTAL GROWTH BY 2020
Total revenue potential for global sourcing, 2020
USD billion
380 1,500
230
190
200
500
Up to 80% of growth from
markets that are not core today
Core Growth in New New Outsourcing
markets core verticals in customer market in
2008 markets developed segments new
• 6 verticals* • Not countries • SMBs geographies
• N. America, adjusted for • Public • BRIC
Europe, potential sector
Japan erosion due • Healthcare
• Large to • Media
enterprises automation • Utilities
* BFSI, telecom, retail, pharma, manufacturing, travel 7
9. PERSPECTIVE 2020: KEY MESSAGES
Transform Business, Transform India
Reinventing Business Models
80 per cent of incremental growth cannot be captured solely through the current “offshore
and low-cost” proposition. Providers should consider distinctive approaches, each building
on a source of competitiveness, with distinct performance markers and imperatives
Fostering Innovation in Business
India can become a laboratory for innovation for the world and own business systems in at
least 3 areas – energy efficiency and climate change, mobile applications, clinical research
outsourcing
Catalysing Inclusive Growth Through ICT
ICT-enabled solutions in healthcare, education, financial services and public services can
drive socio-economic inclusion of 30 million citizens each year, faster, cheaper and more
effectively than traditional models
8
10. THE INDUSTRY CAN TRANSFORM INDIA BY HARNESSING
TECHNOLOGY TO ENABLE INCLUSIVE GROWTH
Areas Potential of ICT solutions
50% of Indians do not have access to primary healthcare
Healthcare • Technology can provide it at half the cost of traditional
solutions
Financial 80% of Indian households do not have bank accounts
services • Technology can enable access to 200 million families
India faces a 3x shortage in teachers
Education
• Technology can address this through remote solutions
40-50% of public food distribution in India does not reach the
Public targeted groups
services
• Technology can ensure efficiency and transparency
9
11. PERSPECTIVE 2020: KEY MESSAGES
India’s opportunity at risk
India’s market share can decline by 10% by 2020 and be lost to other aspiring nations. In
this case, export revenues would reach USD 175 billion in 2020 (an additional USD 50 billion
is at risk due to protectionism).
With focused initiatives, the industry has the potential to achieve over USD 300 billion in
revenues
10
12. Likely scenario
AN OPPORTUNITY OF UP TO USD 150 BILLION COULD Growth multiple
BE AT RISK IN 2020 (1/2) CAGR
India’s technology and business services export market in 2020 – scenarios*
USD billion 7.7x 18.6%
225-310 135
4.4x 13%
175
40
FY 2008 FY 2020-Current FY 2020-Focused Initiatives
Initiatives and Innovation - driven growth
• Slow pace of reforms in • Expedited reforms in tertiary
education (talent pool of 10 education
million) • 10-15 Tier II cities with world
• Limited development of Tier class infrastructure
II, III cities • Adoption of new business
• Continued trust as a sourcing models by the industry
hub • India among the top 3
• Continued government innovation hubs of the world
support • Talent pool of 13.5 million
• Limited lash back from
protectionism
11
13. Likely scenario
AN OPPORTUNITY OF UP TO USD 150 BILLION COULD Growth multiple
BE AT RISK IN 2020 (2/2) CAGR
Indian domestic technology and business services market in 2020 – scenarios
USD billion
5.4x 15%
4.2x 12.6% 15
65
50
12
FY 2008 FY 2020 - Current Initiatives FY 2020 - Focused Initiatives
and Innovation Led Growth
• GDP CAGR of ~5.5% • GDP CAGR of ~7%
• Moderate IT adoption across • Significant IT adoption
verticals across verticals
• Significant government thrust
on IT adoption including
broadband rollout
• Reinvented business models
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14. PERSPECTIVE 2020: KEY MESSAGES
An agenda for action
Success will rely on concerted action by industry stakeholders (Companies, NASSCOM,
Government) anchored on a five-fold vision:
• Catalysing growth beyond today’s core markets
• Establishing India as a trusted global hub for professional services
• Harnessing ICT for inclusive growth
• Developing a high calibre talent pool
• Building a preeminent innovation hub in India
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15. SUCCESS WILL RELY ON CONCERTED ACTION ANCHORED ON A
FIVE-FOLD VISION
• Intellectual property • Winning through the downturn
framework • Reinvented business models
• Centres of Excellence • New verticals, geographies,
• Entrepreneurship Building a Catalysing customer segments
preeminent growth • Robust domestic demand
innovation beyond
hub in India today’s core
5 1 markets
Five Establishing • Infrastructure
• Quality Developing a
4 themes 2 India as a • Corporate
scale of high calibre
3 trusted global governance
tertiary talent pool of
hub for
education over 3 million • Risk
professional
• Curriculum people management
Harnessing services
and faculty and security
ICT for inclusive
quality growth • Global branding
• ICT solutions for healthcare,
education, financial services, public
services
• Connectivity and access
• Soft infrastructure
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14
16. ALL STAKEHOLDERS MUST ACT TOGETHER IN A CONCERTED
MANNER (1/2) ILLUSTRATIVE
Areas Government NASSCOM Industry
• Foster domestic • Become a brand • Investing in new
Catalysing demand through ambassador for business models to
growth beyond national CIO office, global services tap into new
today’s core allocate 1-3% of budget geographies and
markets on e-governance verticals
• Improve urban • Global awareness to • Develop self regulatory
India as a trusted infrastructure and reposition India as a framework to adhere to
global hub for public services in 10- trusted sourcing hub world class standards
professional 15 Tier II, III cities; in corporate
services incentivise through governance and risk
STPI extension management
• Create a national • Collaborate with • Collaborate to create
information structure, government to develop interoperable
Harnessing (Internet connectivity, a national blueprint for applications and
ICT for inclusive national ID, ICT IT-enabled solutions for standards, such as
growth literacy) major public services integrated hospital
management systems
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17. ALL STAKEHOLDERS MUST ACT TOGETHER IN A CONCERTED
MANNER (2/2) ILLUSTRATIVE
Areas Government NASSCOM Industry
Developing a • Educational reforms • Scale up certifications • Invest in building a
high caliber to facilitate increased and faculty specialized talent pool/
talent pool of private participation development by 50x globalised workforce
over 3 million in higher education
people
• Allocate 2% of • Roadmap and • Increase R&D
national budget for collaboration for spending and co-invest
Building a research developing 3-4 with universities to
Preeminent • Create quality innovation hubs drive research
innovation hub institutions to around climate
in India increase PhD holders change/mobile
to 200,000 by 2020 applications/clinical
research
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18. THE INDUSTRY CAN HAVE AN UNPARALLELED IMPACT ON
INDIA’S ECONOMY AND SOCIETY BY 2020 ILLUSTRATIVE
Areas Contribution of Indian technology-business services by 2020
• 6% of annual GDP
Economy
• 28% of annual exports
• 30 million urban employment (direct and indirect)
• Significant job creation in rural and non-metro areas
Employment • Increased diversity (women are 50% of the total workforce)
• Significant global career opportunities due to location-independent
models
• Infrastructure development
Growth outside – 8-10 satellite townships around Tier-I cities
metro cities – 10-15 Tier-II cities with upgraded basic and business
infrastructure
• ICT can provide solutions at a fraction of the cost of traditional
Reduced fiscal
solutions and reduce public spend on these areas (healthcare,
burden
education, financial services and public services)
Globally reputed
• Additional revenues of USD 50 billion-80 billion through
innovative
innovation, driving additional GDP contribution of 1.5-2%
solutions
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