The document summarizes the results of a survey conducted by Perins School's IT department to understand how students and teachers perceive the department and its laptop scheme. Some key findings are: - Students use their laptops multiple times a day for schoolwork, homework, research, and browsing. - The majority of students said their device is suitable for school use. - Customer service from the IT department received positive ratings, especially from certain staff members. - Students liked having constant access to online resources and the ability to get devices fixed, while dislikes included laptops not always being charged and longer repair times.

1. PERINS SCHOOL IT AND NOTEBOOK
SCHEME QUESTIONNAIRE 2016
Overview of how Perins School IT Services is seen by
our clients (Students & teachers).

2. OVERVIEW OF WHY WE DO THIS
 I have conducted a survey on behalf of the IT Department using a
variety questions, to gather information about how students and staff
perceive the department.
 We aim to do this every year to compare results to last year as well as
see how the views have changed over a year.

3. THE SURVEY RESULTS
All of the current results are put into the appropriate methods to be easily identified.
Worded answers will be sampled; the full results will be available on Moodle.
It is important to note that this is the first year of running the upper school scheme.

4. HOW OFTEN DO YOU USE YOUR
COMPUTER A DAY
This is to see how often your school device is used.
Once a day Twice a day Three times a day More than four times a day

5. WHAT DO YOU USE YOUR DEVICE FOR?
0
50
100
150
200
250
300
School Work
Home Work
Independent ResearchSocial media
Browsing webistes
To look at what you activities you undertake on your school devices.

6. IS THE DEVICE SUITABLE FOR SCHOOL
USE
0 10 20 30 40 50 60 70 80 90 100
Yes
No
In order to see if the device you currently use is suitable.
Percentage of students

7. WHAT SIZE DEVICE DO YOU THINK IS
BETS SUITED FOR THE WORK YOU DO
0
20
40
60
80
100
120
10 Inch Device
To see if you would prefer a different sized device.
10" Devices 13" Devices 15" Devices 17" Devices

8. CUSTOMER SERVICE RESULTS
EXPLAINED
0
20
40
60
80
100
120
140
160
1 -
Oustanding
2 3 4 5 6 7 8 9 10 - Poor
The knowledge of our staff
The speed of our repairs
The friendliness of staff
The speed of repairs

9. WHO HAS HELPED YOU THE MOST AT IT
SERVICES?
27
10
35
41
165
Who has helped you the most at IT Services
Mr R Harper Mrs C Cleaver Mr R Bartlett Mr H Lewis Mr L Searle

10. SAMPLE WORDED QUESTIONS – WHAT DID
YOU LIKE ABOUT THE LAPTOP SCHEME?
It allows me to access a wide range of resources to get information on the subject
that I am searching up at the time I can learn more things and get a better idea of
what we are being taught.
Not having to 'fight' with other staff to get access to suites
of computers
I like always being able to access online
resources and that if there is a problem, I
know I can give it in to be fixed.
I enables my classes to have
greater access to the target
language and the ability to use
resources that will further their
understanding of the language
The freedom of
having a laptop.

11. SAMPLE WORDED QUESTIONS – WHAT DID
YOU DISLIKE ABOUT THE LAPTOP SCHEME?
If the loan laptops were always
charged before we got them.
Faster repairs
A stronger and
more durable laptop
If your laptop does get broken
and there fore taken into repair,
it should be easier to receive a
temporary replacement when
needed.
Didn't need an administration
password to use home
printers. To get my laptop
before i start
if the laptop maintained 9 hours
battery forever not just for 3/4 of
the year

12. ADDITIONAL COMMENTS
i think the laptop scheme is
very good and i think
improves our learning
throughout different subjects More laptops available to book and
better battery life.
Some staff allow them to charge their
laptops as a result of this. We either all
allow this or follow the rules on not
charging within school.
Mr L Searle needs to
practice his raps
The loan laptops
should be better
quality
you should let new kids
borrow laptops till they get
there own ones
- i think that their is always a
queue to see you
- it is really cool that if anything is
wrong we can come and see you
I think the laptop scheme is
great and it really benefits
lessons and home work. For
the price you pay it's
perfect and it's one of those
things that makes Perins
better than other schools.

13. THANK YOU
Thank you for your continued supported and taking
the time to complete our questionnaire.