This document discusses how people transform businesses through rituals and tools that promote smart delivery, continuous improvement, self-reflection, and resilience. It recommends holding retrospectives to assess progress, consolidate problems, and build rapport, as well as celebrating ongoing work, learning from failures, and maintaining focus on goals rather than being busy.

1. It’s people who
transform businesses
Sophie Freiermuth
Baguette UX
@baguetteUX - BaguetteUX.com

2. The edge of the cliff
http://musicpsyche.com/wp-content/uploads/2016/02/sitting-at-the-edge-of-a-cliff-1.png

3. Team power

4. Rituals and tools for smart
delivery
• Update and inform
• Discard non-value adding work
• Assess progress towards goal
• Improve performance

5. Retrospectives
• Self reflection for increased performance
• Hear the problems
• Consolidate and nourish rapport

6. Resilience for leaders
• Failure will occur: learn and share
• Celebrate the work (don’t wait for success)
• Hang on to goals, not busyness

7. The edge of the cliff
http://musicpsyche.com/wp-content/uploads/2016/02/sitting-at-the-edge-of-a-cliff-1.png