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Raquel Carneiro
People & Management Officer
Arezzo&Co’s Investor Day
People & Management
2
Permeates and guides our business, guidelines,
goals and challenges


Strategy
Competencies
Culture
People & Management Practices
Expressed in our Principles, Values and
in our Code of Ethics
Culture
Arezzo&Co’s Way to Be
3

Strong dissemination and monitoring of collective goals
Individual goals aligned to the business strategy

High opt-in to the Partners Program
Practice of Meritocracy
People & Management Practices
Culture
Strengthen results-oriented culture
4
Training and Development
Main activities:
Attraction
 Apprentices
 Interns
 Trainees
 Stylists
Development
 Management Training
 Security Training
 Leadership Training
 Developing Talents Program - Retail and Corporate
 People Cycle
 360º assessment for the directors
 Coaching
 Stylist Training
 Shoemaker's School – Shape Project
Training and Development
Promoting people’s development
LEADERSHIP
The right
way
With the
team
Achieving
goals
Leadership strengthening
Training and Development
Promoting people’s development
5
Strengthening the Retail culture
Continuous training for staff from mono-brand stores
 Fashion and Trends
 Sales Technique
 Sales Convention
 Operation Manual of new stores
 Product Training
 Developing Talents Program
 Managerial development
 Intense Integration of New Franchisees
 Living Retail
Strong retail training
Managerial development

Training and Development
Seek excellence in retail
6
Continuous reinforcement of the principles
1 What cannot be transparent should not be done.
2 Always be true, so that at some point you are not untrue to your
job. Always be authentic.
3 Negotiate you goals and responsibilities clearly, and consider that
compliance is a prerequisite of for its continuity.
4 Do not only discover problems. Blaming others never solves
anything. Take a chance, propose solutions. When in doubt, act!
5 Formalize everything, even if informally.
6 Always be flexible. Be continuously willing and prepared to
change.
7 The achieved goals are, at least, the basis for the next goal.
8 United we stand! Divergences are constructive, conflicts are
destructive.
9 Humility with positioning: the raw material of our success.
10 Enjoy it. Like it. Get involved. And always be happy!!!!
Principles
 Disclosure in internal channels: Mural,
Portal, E-mail, Ethics Channel
 Meeting with the principles: Road show
in all units
 Constant improvement of Organization Climate
Arezzo&Co’s Principles
Develop a governance management model
7

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People & management

  • 1. Raquel Carneiro People & Management Officer Arezzo&Co’s Investor Day People & Management
  • 2. 2 Permeates and guides our business, guidelines, goals and challenges   Strategy Competencies Culture People & Management Practices Expressed in our Principles, Values and in our Code of Ethics Culture Arezzo&Co’s Way to Be
  • 3. 3  Strong dissemination and monitoring of collective goals Individual goals aligned to the business strategy  High opt-in to the Partners Program Practice of Meritocracy People & Management Practices Culture Strengthen results-oriented culture
  • 4. 4 Training and Development Main activities: Attraction  Apprentices  Interns  Trainees  Stylists Development  Management Training  Security Training  Leadership Training  Developing Talents Program - Retail and Corporate  People Cycle  360º assessment for the directors  Coaching  Stylist Training  Shoemaker's School – Shape Project Training and Development Promoting people’s development
  • 5. LEADERSHIP The right way With the team Achieving goals Leadership strengthening Training and Development Promoting people’s development 5
  • 6. Strengthening the Retail culture Continuous training for staff from mono-brand stores  Fashion and Trends  Sales Technique  Sales Convention  Operation Manual of new stores  Product Training  Developing Talents Program  Managerial development  Intense Integration of New Franchisees  Living Retail Strong retail training Managerial development  Training and Development Seek excellence in retail 6
  • 7. Continuous reinforcement of the principles 1 What cannot be transparent should not be done. 2 Always be true, so that at some point you are not untrue to your job. Always be authentic. 3 Negotiate you goals and responsibilities clearly, and consider that compliance is a prerequisite of for its continuity. 4 Do not only discover problems. Blaming others never solves anything. Take a chance, propose solutions. When in doubt, act! 5 Formalize everything, even if informally. 6 Always be flexible. Be continuously willing and prepared to change. 7 The achieved goals are, at least, the basis for the next goal. 8 United we stand! Divergences are constructive, conflicts are destructive. 9 Humility with positioning: the raw material of our success. 10 Enjoy it. Like it. Get involved. And always be happy!!!! Principles  Disclosure in internal channels: Mural, Portal, E-mail, Ethics Channel  Meeting with the principles: Road show in all units  Constant improvement of Organization Climate Arezzo&Co’s Principles Develop a governance management model 7