About my project

1. GROUP 4 REPORTING
Presented by: maricel, ruffa,
kyla

2. ASSISTING GUESTS WITH SPECIAL
NEEDS
It's is imperative that food service establishment
strive to make all guests feel welcome and
comfortable.serving guests with special needs
such as children and persons with disabilities is
just as important

3. # 1 # 2
*Servers should treat guests
with special needs as they
would any other
customer,addressing
disabled guests directly,
without assuming that they
want or need help.
*This situation requires the
restaurant staff that come
into contact with guests with
special needs to be aware of,
prepared for,and be
sensitive to,their unique
requirements and
expectations.

4. # 3 # 4 # 5
Remember it is
primarily through
hearing and touch
that blind people
maintain awareness
of what is
happening around
them
Never overfill
glasses,cups,or
soup bowls.
Communication
may be difficult
when a guest
hearing
impaired.in these
cases,

5. CHANGING ASHTRAYS
Another duty of the server in
changing ashtrays in the
establishments smoking section
do not wait for the cigarette
but to accumulate before
changing in ash ray to make
sure that ashes do not fly into
guest food or beverage invert a
clean ash tree and hold it over
the soiled one .
Item 1 Item 2 Item 3 Item 4
40
30
20
10
0

6. CUSTOMERS FALLING
Sometimes there are unfortunate
situations such as customers giving l
while being served in the restaurant if
this occurs servers and persons in
authority should take immediate
action.

7. THERE ARE 4 CUSTOMER FALLING
1. AS SOON AS IT IS NOTICED THAT A
GUEST IS NOT FEELING WELL IN THE
RESTAURANT A PERSON IN
AUTHORITY EITHER THE CAPTAIN
WAITER OR RESTAURANT MANAGER
SHOULD IMMEDIATELY BE INFORMED.

8. 2. THE PERSON IN AUTHORITY MOST
INQUIRE IF THE GUEST NEEDS
ASSISTANCE.
3. IF THE ILLNESS APPEARS TO BE OF A
SERIOUS NATURE IMMEDIATELY CALL
EMERGENCY SERVICE FOR AN AMBULANCE
WITH A DOCTOR FOR PRIMARY
INSPECTION BEFORE TAKING THE GUEST
TO THE HOSPITAL.

9. 4. IF THE ILLNESS IS NOT SERIOUS AND
AFTER A SHORT PERIOD OF TIME THAT
THE GUEST RECOVERS AND
CONTINUES WITH THE MALE A FRESH
COVER SHOULD BE LEAD AND THE
MEAL SHOULD BE RETURNED FROM
THE HOT PLATE

10. THANK YOU