Click Here---> https://bit.ly/3z0FU0X <---Get complete detail on CIS-CSM exam guide to crack Customer Service Management Implementation Specialist. You can collect all information on CIS-CSM tutorial, practice test, books, study material, exam questions, and syllabus. Firm your knowledge on Customer Service Management Implementation Specialist and get ready to crack CIS-CSM certification. Explore all information on CIS-CSM exam with number of questions, passing percentage and time duration to complete test.

1. How to Prepare
for ServiceNow
CIS-CSM Exam?

2. ServiceNow CIS-CSM Exam Summary:
Vendor ServiceNow
Exam Code CIS-CSM
Full Exam Name ServiceNow Certified Implementation Specialist -
Customer Service Management
Number of Questions 60
Sample Questions ServiceNow CIS-Customer Service Management Exam
Sample Questions and Answers
Practice Exam ServiceNow CIS-CSM Practice Test
Time Limit 130 Minutes
Exam Fee USD $450

3. CIS-CSM Certification Syllabus Content:
Syllabus Topics: Weights
● Engagement Methodology and Project Planning 5%
● Customer Service Management System Setup and
Configuration
60%
● Customer Service Management Integration 10%
● CSM Portal, Knowledge Management, Service
Catalog, Communities, and Performance Analytics
25%

4. ServiceNow CIS-CSM Training:
Recommended Training:
● Customer Service Management
Implementation

5. CIS-CSM Study Guide:
● Know about ServiceNow CIS-Customer Service
Management book details.
● Go through ServiceNow CIS-CSM exam syllabus.
● Go through ServiceNow CIS-Customer Service
Management sample questions. This will give you a
clear idea about the real exam.
● Enroll for CIS-CSM practice test on ProcessExam.com.
● Identify your weak areas from CIS-CSM sample exam
and do more practice with system.

6. ServiceNow CIS-
Customer Service
Management Sample
Questions

7. Que.: 1. Which statement is NOT true about browser
support for the ServiceNow CSM Workspaces?
Options:
a) Mobile phone browsers can also support the desktop version of the UI.
b) ServiceNow workspaces are supported by the latest public release of
Chrome and Firefox.
c) Browser support varies for each version of the user interface.
d) ServiceNow workspaces do not support Internet Explorer or Microsoft
Edge.

8. Answer:
a) Mobile phone browsers
can also support the
desktop version of the UI.

9. Que.: 2. What is the final state of a case?
Options:
a) Resolved
b) Resolution Accepted
c) Completed
d) Closed

10. Answer:
d) Closed

11. Que.: 3. A single piece of work to be handled by an
agent, in Advance Work Assignment is called:
Options:
a) Work order
b) Interaction
c) Work unit
d) Work record
e) Work item

12. Answer:
e) Work item

13. Que.: 4. Which AWA service channels can be used by
Customer Service Management?
(Select three)
Options:
a) Email
b) Walk-up
c) Chat
d) Case
e) Telephony

14. Answer:
b) Walk-up
c) Chat
d) Case

15. Que.: 5. Which of the following is included in an account
relationship record?
(Select two)
Options:
a) A source account, selected in the Account From field
b) A target account, selected in the Account To field
c) A contact, selected in the Contact Name field
d) A location, selected in the Location field

16. Answer:
a) A source account,
selected in the Account From
field
b) A target account, selected
in the Account To field

17. Unique Features Continued….
● ProcessExam.com has provided good quality CIS-CSM sample
questions.
● One can go through the CIS-Customer Service Management sample
questions before buying the CIS-CSM online practice test.
● One can take unlimited attempts to practice from the CIS-CSM practice
test.
● It is available for two months.
● A candidate is able to measure his speed from the online practice test.
● Best CIS-CSM book links are also provided on the website syllabus
page.

18. Unique Features Continued….
● If a candidate wants to know about CIS-Customer Service Management
training detail, our website provides information about that too.
● A candidate is able to know about his performance depending on the
result section of CIS-Customer Service Management online test.
● Marks obtained could be a motivator factor to prepare more or less
depending on the result.
● Last but not the least, we have a money back policy in our website,that
makes us really unique.
● Testimonials written on the website, could be helpful to choose our
website, as these are shared by our valuable users, who availed our
online practice test.

19. To Know More about ServiceNow CIS-CSM
Certification
VISIT www.processexam.com