Customer Service in One Slide
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The document outlines issues with poor customer service such as lack of quality, support, feedback, and politeness as well as zero knowledge of products and cost constraints. It recommends upgrading and updating processes, listening to and acting on feedback, embracing ISO standards to unify and simplify processes, involving staff in product features, and allocating sufficient resources.
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Customer Service in One Slide
- 1. • Poor service quality & after sales support. • Ignoring product feedback. • Lack of politeness. • No common standards. • Zero knowledge on products. • Cost constraints. • • • • Upgrade and update. Listen and act. Behavioral actions. Embrace ISO for unifying and simplify processes. • Involve staff with product features. • Allocate sufficiently. PAC 2011 - 25