This document proposes a solution to address issues users face with Oyo hotel bookings like non-functional hotels and unavailable rooms. It involves creating an Oyo booking journey map that tracks the booking status from booking to check-in. This would allow users to get updates from hotels on room confirmation and check-in details. It is expected to reduce cancellations and refunds while improving customer satisfaction metrics. Some risks include unresponsive hotel partners and Oyo failing to follow up. Metrics like cancellations, check-ins and customer satisfaction scores will evaluate the solution's impact.