This is an overview of "VISIBLE OPS HANDBOOK: Implementing ITIL in 4 Practical and Auditable Steps" written by Kevin Behr, Gene Kim, and George Stafford.
2. Are you constantly thinking about how
to improve efficiency and effectivity
your IT operational using Information
Technology Infrastructure Library (ITIL)?
2
Are you an IT Practitioners?
3. 3
Are you have difficulty on how and
where to start using ITIL in your
organization?
10. High Performers Organization Process
Based on observation, all the high performers organization had in common:
1. Release Process.
2. Control Processes.
3. Resolution Processes.
10Introduction
43. Create An Acceptance Process Contract
Goal:
Critical questions on process contract:
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43Phase Three: Create A Repeatable Build Library
44. Moving From Production Acceptance To
Deployment
Goal:
Steps:
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44Phase Three: Create A Repeatable Build Library
45. Define Production Plan For Patching
And Release Refresh
Goal:
Consider evaluation questions:
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45Phase Three: Create A Repeatable Build Library
46. Close The Loop Between Production
And Pre-Production
Goal:
Best practices:
46Phase Three: Create A Repeatable Build Library
47. Benefit from this phase
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47Phase Three: Create A Repeatable Build Library
48. Benefit from this phase (cont.)
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48Phase Three: Create A Repeatable Build Library
49. What You Have Built And What You Will
Likely Hear
KAREN FRAGALE, DATA CENTER MANAGER
49
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Phase Three: Create A Repeatable Build Library