This document is a course syllabus for Administrative Office Management at Cleveland Community College. It provides information on the course description, requirements, goals, instruction methods, student learning outcomes, evaluation criteria, attendance policy, grading scale, and important dates. The course is designed to provide a working knowledge of modern office procedures and prepare students to adapt in an office environment. Students will learn skills such as scheduling, telephone procedures, travel arrangements, and document management. Evaluation will include exams, assignments, presentations, class participation, and a journal.

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Cleveland Community College
OST 289-201: Administrative Office Management
Fall 2013 Course Syllabus
M/W 1:00 p.m. – 2:45 p.m.
Instructor: M. Renee Dyer
E-Mail Address: dyerm@clevelandcc.edu
I. COURSE DESCRIPTION
This course is designed to be a capstone course for the office professional and provides a
working knowledge of modern office procedures. Emphasis is placed on scheduling, telephone
procedures, travel arrangements, event planning, office design, and ergonomics. Upon completion,
students should be able to adapt in an office environment. Prerequisites: OST 164 and either
OST 134 or OST 136
II. REQUIRMENTS:
Textbook: Fulton-Calkins, Patsy, Diana S. Rankin, Kellie A. Shumack. The Administrative
Professional: Technology & Procedures. Mason, Ohio. South-Western Cengage Learning.
14th Edition
USB Storage Media (2G)
III. COURSE GOALS
A.To describe the changing nature of the office environment
B. To develop career planning skills
C. To use computers, copiers, and fax machines
D. To use applications software in performing tasks
E. To identify and use effective communication techniques
F. To recognize characteristics of an ethical organization and ethical employees
G. To develop and use proper telephone techniques
H. To compose letters, memos, and reports
I. To develop skills for handling office callers and making oral presentations
J. To develop skills for arranging meeting and conferences
K. To make travel arrangements
L. To handle incoming and outgoing mail
M. To develop document management skills
N. To use effective stress and time management techniques
O. To determine the characteristics of effective leaders

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IV. METHODS OF INSTRUCTION
A. Lectures
B. Guest Speakers & Field Trip(s)
C. Internet
D. Student Presentations
E. Simulated Activities
V. STUDENT LEARNING OUTCOMES
Upon successful completion of this course, the student will be able to:
A. Function proficiently in a changing office environment.
B. Identify the role and responsibilities of the office professional.
C. Demonstrate knowledge of certain office duties involving the handling of mail, telephone
techniques, computer systems and software programs relating directly with offices of today.
D. Identify and use effective communication techniques.
E. Use computers, copiers, and fax machines.
F. Respond ethically in the work environment.
G. Demonstrate personal qualities essential to success on the job.
H. Identify communication barriers.
I. Describe the characteristics of effective leaders.
J. Define essential management responsibilities.
VI. CRITICAL/ANALYTICAL THINKING
A. Students are to develop a professional growth plan which will be carried out during the
remainder of the semester that identifies what periodicals and/or newspapers the student will
read and how often. This plan will be prepared in written form.
B. Students are to write a three- to five-page paper in which they examine their values and
ethics.
C. The students are to work in groups of three or four using brainstorming techniques to develop
a ten to fifteen minute presentation. (This will be presented orally and written notes prepared by
the team will be submitted).
VII. EVALUATION
Exams
There are four (4) exams in this course. The lowest test grade will be dropped. No makeup
exams will be allowed.
Homework Assignment
Students must complete all assignments by the due date. No late work will be accepted without
prior approval.

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VIII. ATTENDANCE
Attendance is very importance. You may miss two classes without having points deducted from
your attendance grade. Each additional absence will result in five points being subtracted from
your attendance grade. If there is a death in your family, please note that students are allowed
to miss two classes without penalty and one test grade will be dropped. A student who
consistently comes to class tardy and/or leaves class early will not receive the full attendance
points. The actual time spent in class will determine the number of points added for attendance.
Make-up Work
If a student is absent from class, that student is responsible for completing missed assignments.
Please note that all exams dates are posted in the syllabus. No make-up exams will be allowed.
All assignments are posted on Blackboard. Each student has the responsibility of completing
missed assignments by the due date. No late homework will be accepted.
IX. GRADING SCALE
A. 93-100
B. 85-92
C. 77-84
D. 70-76
F. Below 70
Final grades will be determined as follows:
Attendance and Class Participation (10%)
Journal (10%)
Class Assignments (20%)
Presentation (20%)
Tests (40%)
XI. IMPORTANT DATES
New Semester Begins .......................................................................................August 15
Labor Day –No class.....................................................................................September 2
Fall Break- No c1asses................................................................................. October 1-5
Withdrawal Date ..........................................................................................November 14
Veteran’s Day ................................................................................................ November 11
Thanksgiving –No classes.................................................................... November 28-30
End of semester ...........................................................................................December 16

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PLEASE NOTE
Important: If you stop attending class, it is your, the student’s, responsibility to officially
withdraw from a course through Student Services. Incompletes will not be given.
NO FOOD OR DRINK WILL BE ALLOWED IN CLASSROOMS!!!! Students who fail to
follow this policy will be asked to leave the classroom!
All beepers and cellular telephones are to be turned off or set on vibration during class time.
Notify family members that the proper procedure is to contact you through Student Services
during class time. A student whose cellular telephone or beeper ‘sounds off’ during class will
be asked to leave the classroom and not return until the next class meeting.
School policy states that children are not allowed in classrooms except for approved events;
therefore, students should note that children will not be allowed to attend class with them.
Students with minor children should note CCC’s important dates and make any necessary
arrangements for childcare.
Any agreement made between the instructor and student that would allow the student to
deviate from the normal class routine should be obtained by the student in writing.
Cheating will result in an “F” being entered on the student’s transcript for the course. NOTE:
Each student has the responsibility of reading the Academic Honesty section found in the
Academic Bulletin & Student Handbook.
* The Instructor reserves the right to make changes to the syllabus and schedule. *