Organisational strategic direction, challenges, and opportunities
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Ken Leech
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Organisational strategic direction, challenges, and opportunities
- 1. Health Informatics New Zealand - www.hinz.org.nz Organisational strategic direction, challenges, and opportunities Ken Leech Chief Information Officer Presentation to HINZ – 10 March 2006 About ProCare An Independent Practitioners Association that also provides management services to three Auckland PHOs 650,000+ enrolled patients including 58,000 Maori and 72,000 Pacific 500+ contracted General Practitioners 117+ staff 1
- 2. Health Informatics New Zealand - www.hinz.org.nz What we deliver… PHO management Education 26 GP cell groups, 3 practice manager groups, 13 Nurse cell groups Register management Practice support Clinical support Quality improvement – Performance Management Health Promotion Community Health Psychological Support 24 x 7 Nurse triage Our clinical programmes Mental health Minor surgery Extended consults Acute Lower Back Pain Psychological support Smoking Cessation Post Natal Depression Diabetes: screening Annual Review Sexual health consults Outcome Incentives Palliative care Chronic Care Management Care Plus Diabetes CVD: CVD screening Depression management CHF Heart Care Enhanced access to Acute Demand Management services (EGC, medication packaging, spirometry etc) 2
- 3. Health Informatics New Zealand - www.hinz.org.nz Our six strategic priorities Strengthening General Practice The capability of primary care We believe that strong general teams is threatened if patients practice teams are the do not Increasing patients’ perception of the value of general practice value general strong services cornerstone ofpracticeprimary- care Increasing employee satisfaction Demonstrating population health Measuring patient health gain outcomes = Patient health Developing effective status measured overover Currently processing time management systems 10,000 claims per month Increasing programme uptake Our six strategic priorities Strengthening General Practice teams Increasing patients’ perception of the value of general practice Increasing employee satisfaction Robust and efficient claims processing Demonstrating population health gain Developing effective management systems Increasing programme uptake 3
- 4. Health Informatics New Zealand - www.hinz.org.nz Our six strategic priorities Robust and efficient claims Strengthening General Practice processing Increasing patients’ perception of the value of general practice Increasing employee satisfaction Practice Management System Demonstrating population health Advances gain Developing effective Advanced Forms management systems Patient Dashboard Increasing programme uptake Our six strategic priorities Robust and efficient claims Strengthening General Practice processing Increasing patients’ perception of the value of general practice Increasing employee satisfaction Control over information about Demonstrating population health our patients gain The ability to manage risk Developing effective management systems Practice Management System Increasing programme uptake Advances 4
- 5. Health Informatics New Zealand - www.hinz.org.nz Our six strategic priorities Robust and efficient claims Strengthening General Practice processing Increasing patients’ perception Control over information about of the value of general practice our patients Increasing employee satisfaction Demonstrating population health Improving Register Management gain Developing effective management systems Practice Management System Increasing programme uptake Advances Our six strategic priorities Robust and efficient claims Strengthening General Practice processing Increasing patients’ perception Control over information about of the value of general practice our patients Increasing employee satisfaction Completing “Measuring Health” Demonstrating population health gain Developing effective Improving Register Management management systems Practice Management System Increasing programme uptake Advances 5
- 6. Health Informatics New Zealand - www.hinz.org.nz Our six strategic priorities Robust and efficient claims Strengthening General Practice processing Increasing patients’ perception Control over information about of the value of general practice our patients Increasing employee satisfaction Completing “Measuring Health” Demonstrating population health Improving our patient clinical gain repository Developing effective Improving Register Management management systems Practice Management System Increasing programme uptake Advances Five challenges Pandemic planning The ability to rapidly and efficiently deliver the next big programme Constrained by the lack of standards Understanding how to implement technology in general practice effectively Convincing DHBs and the MOH that they don’t know how to do this 6
- 7. Health Informatics New Zealand - www.hinz.org.nz Eight opportunities to use I.M. to improve patient outcomes Extracting value from compliance costs Maturity of electronic clinical decision support Using Information Technology to facilitate patient self care The availability of centrally managed practice management systems Increased use of Management Services Organisations Uptake of broadband access within General Practice The significant I.M. capability to be found within Management Services Organisations Sector leadership from HISAC and HISO 7