The document discusses operations and processes. It examines key assets like human resources and what value is added. It also discusses activities that are customer centric, how processes can be innovated, led in a predictable sequence and made repeatable. Process transformation, technology, performance objectives, sequencing, scheduling, monitoring and control are discussed for improving operations. Meetings, initiatives, milestones and metrics are reviewed along with adherence to policies, customer reviews and business performance assessments. The roles of an entrepreneur, corporate leader and manager are compared in how they commit to ideas and make decisions within organizational hierarchies.

1. Operations & Processes

2. Let’s examine this:
Image Credit: https://bit.ly/2FXWN1A

3. What’s the variety?
What’s so unique about your product?

4. Key Assets
Human Resources

5. What’s the value
add?
Ola Vs Uber
Flipkart (Now Walmart) Vs Amazon

6. Activities that are
Customer Centric
Innovate
Leading
Sequence
Repeatable
Predictable

7. All depends on
What’s the Demand?
Quality Metrics

8. Process Transformation
Technology
Performance Objectives
Sequencing
Scheduling
Monitoring
Control
Improving
Meetings
Vision to Simple tasks
Monitor and Communicate Progress
Intiatives, Critical Milestones and Metrics
Adherence to Policies
Customer contact for businesses
Review of Sales data
Customer Reviews and Preferences
Quarterly assessment on Business Performance
Operations reporting
Business analytics dashboard
Financial Reporting
Board Meeting

9. Entrepreneur
Commits Quickly
for what they
like
Driven by
Perception
of
opportunity
Work on ideas
like they are
short episodes
Flat hierarchy
Value-based
and Team-
based
Corporate
Leader
Commits only if
it is strategic
Driven by
Strategic
Works on full
idea
implementation
Hierarchy starts
here
Compensation
based work
Manager
Seeks advice
and awaits
permission
Driven only
by
controlled
resources
Takes decision
on works on
single idea with
resources
Hierarchy
formalizes here
Individual
performance
and promotion
based

11. Thank you!
Sanjeev Koushik
https://www.linkedin.com/in/sanjeevkoushik
+919845337170
sanjeevkoushik@gmail.com