The document discusses the role of operations managers and transformation models. It covers the boundary of operations systems and strategies for operations management. Key performance indicators and applications of operations management for inventory and quality management are also addressed.

10. The Role of the Operations Manager

13. The Transformation Model and Its Boundary

18. THE BOUNDARY OF THE OPERATIONS SYSTEM

20. Operations Management Strategies and Their Application

24. Key Performance Indicators

25. Applying Operations Management - Inventory and Quality Management