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Operational	Value	Add
Data	Insight	+	Disciplined	Execution
Top	Hill	Consultant
VALUE
CREATION
VALUE
PRESERVATION
VALUE
REALIZATION
INVESTORSCUSTOMERS
Operational	Value	Add
Creating	Value	With	Customers,	Delivering	Value	to	Investors
• Companies	create	sustainable	
economic	value	by	developing,	
operationalizing	and	executing	
superior	strategies	which	deliver	
valuable	products	and	services	
to	customers.
• These	strategies	yield	future	
cash	flows	greater	than	
investment	or	economic	profit.
• Companies	assure	that		
investors realize	the	value	
created	by	the	business	by	
managing	and	delivering	upon	
investors	and	market	
expectations.
• Companies	preserve	the	value	
of	the	underlying	business	cash	
flows	through	effective	
management	controls,		risk	
and	tax	management.
Our	approach	recognizes	companies	must	overcome	three	hurdles:		creating,	preserving	
and	realizing	value.
Shareholder	Value	Integration	“Operationalizes”	Value					
Through	The	Five	Core	Value	Transformation	Processes
Aligning	Reward	SystemsCompensation
Value	Communications
Performance	Management	
Planning	and	Resource	Allocation
Setting	Vision,	Direction,	Objectives
Dedicating	Resources	to	Achieve	Strategies	and	Objectives
Managing	Operational	Execution
Reinforcing	Key	Value	Messages
Value	transformations	can	begin	with	any	of	the	processes,	but	scalable	value	enhancement	
requires	building	value	into	all	five	value	processes.
Business	Strategies	and	Goals
Integrating	Strategy	Formulation	into	a	Value	Framework
Limit	Value
Value	&	Growth	Profile
Net	Cash	Return	on	Investment
0%
0%
4%
-4%
-4% 4%-2% 2%
-2%
2%
Release	Value
Destroy	Value Create	Value
Investment	Growth	Advantaged
Market	&	Competitive	Profile
Competitive	Position
Market	Attractiveness	
Disadvantaged
Attractive
Unattractive
Advantaged
Effective	strategic	planning	requires	combining	competitive	dynamic	
frameworks	with	frameworks	that	relate	investments	and	returns	to	
value.
Resource	Allocation	and	Planning
Resource	allocation	across	opportunities Resource	allocation	to	opportunities
High
Low
Low High
Process	
Reengineering
Deploy	New	
Products
Sell	Idle	
Assets
Reduce	
Overhead	
Expenses
Launch	
Marketing	
Initiatives Reduce	Purchased	
Services
Working	Capital	
Management
High	Priority
Chance	of	Success
Low	Priority
Value	Impact
Revised	Business	Plans
-2%
-4%
-4% -2% 0% 2% 4% 6% 8%
Net	Cash	Returns
Investment	Growth
4%
2%
0%
Destroy	Value Create	Value
Release	Value
Significant	opportunities	to	create	value	exist	by	rigorously	challenging	capital	
investments	to	assure	capital	flows	to	the	opportunities	which	will	create	the	
most	value.
ILLUSTRATIVE
Performance	Measurement	and	Management	Aligning	to	
Strategies	and	Goals
Evaluate	each	
measurement	against	a	
rigorous	set	of	criteria.		
Record	team	member	
viewpoints	and	summarize	
for	discussion.
Compile	a	preliminary	list	
of	measurements.
Select	a	balanced	set	of	
measurements	linked	to	key	
strategic	and	operational	
value	drivers,	as	well	as,	
compensation.
†
Selected:	XX	measures
Formal	Measurement	Selection	Criteria
Does	the	measurement	support	strategies?
Does	the	measurement	support	business	
processes?
Is	the	measurement	easy	to	understand?
Assign	an	Overall	Rating:
Overall,	is	the	measurement	a	good	
motivator	and	indicator	of	performance?
Preliminary	Measurement	Listing
Measurement	Set
for	Definition
Identified:	XXX	measures
Can	the	measurement	be	calculated	from	
obtainable	data?
Average	Time	to	Market	for	New	Products
Design	for	Manufacturability	Index
New	Product	Sales	Dollars	as	a	Percent	of	Total	Sales	Dollars
Number	of	engineering	Changes	After	Release
Number	of	Part	Numbers	(Percent,	Standardized)
Percent	Concept	to	Customer	Milestones	Net
Research	and	Development	Investment	as	a	Percent	of	Sales	Return
Return	on	Investment	Achievement
Cost	of	Material	Acquisition	as	a	Percent	of	Material	Dollars	Acquired
Days	Supply	of	Inventory	(Raw)
Number	of	Suppliers
Supplier	Rating	Program
Tooling	Milestones	Achieved
Actual	Versus	Planned	Production
Days	Supply	of	Inventory	(WIP)
Labor	Usage	Percent	(by	Department)
Percent	First	Time	Quality
Percent	Machine	and	Tooling	Availability
Rework	Dollars
Scrap	Dollars
Throughput	Time
Unabsorbed	Burden
Unit	Cost
Average	Time	to	Ship
Backorders
Cost	of	Distribution	as	a	Percent	of	Sales
Days	Supply	of	Inventory	(Finished	Goods)
Excess	Inventory
Percent	Orders	Shipped	Complete	and	On	-Time
Average	Repair	Turnaround	Time
Days	Sales	Outstanding
Distributor	Sales	Versus	Forecast
Incoming	Orders	Versus	Planned
Market	Share	Percent
Sales	Dollars	and	Percent
Selling	Expenses	as	a	Percent	of	Sales
Days	Away	from	Work	(Injury)
Employee	Satisfaction	Index
Headcount
Number	of	Complaints
OSHA	Recordables
Percent	Training	Requirements	Fulfilled
Workers'	Compensation	Dollars
MIS	Performance	Index	(Is	User	Satisfaction	Index)
Percent	Initiative	Milestones	Achieved
System	Service	Request	Backlog
Waste	Elimination	Achievement
Bid	and	Quote	Success	Rate
Customer	Promise	Achievement	Percent
Customer	Satisfaction	Index
Number	of	Component	Failures	by	Product	Classification
Number	of	Credit	Memos	Issued
Number	of	Customer	Complaints
Number	of	Customer	Returns
Number	of	Lost	Orders
Number	of	Warranty	Claims
Cash	Flow	from	Operations
Earnings	Per	Share
Gross	Profit	Dollars	and	Percent
Operating	Income	Dollars	and	Percent
Performance	to	Budget
Profitability
Return	on	Equity
Return	on	Investment
Average Time-to-Market for New Products
Bill of Material Accuracy Percent
Design for Manufacturability Index
New Product Development Index
New Product Sales Dollars as a Percent of Total Sales Dollars
New Product Target Sales Achievement
Number of Cross-Functional Team Meetings
Number of Document Change Notices
Number of Engineering Changes After Release
Number of New Products
Number of Part Numbers (New, Deleted, Standardized)
Number of Requests for Drafting Services
Number of Requests for Engineering Actions
Number of Requests for NIOSH Submittals
Percent Engineering Deliverables Released On-Time
Percent engineering Milestones met
Research and Development Cost-to-Complete
Research and Development Investment as a Percent of Sales
Return on Investment (by Product)
Target Design Cost Achievement
Target Product Cost Achievement
Average Procurement Leadtime
Days Supply of Inventory (Raw)
Major Purchase Cost Trends by Supplier
New tool Set-Up time
Number of Procurement Change Notices
Number of Suppliers
Payables Aging
Percent Certified Suppliers
Percent Orders Received On-time
Percent Tooling On-Time
Percent Tooling Rejects
Premium Freight Dollars Inbound
Processing Cost Per Purchase order
Purchase Dollars Per Supplier
Purchase Market Basket
Purchase Price Variance
Supplier Rating Program (Quality, Delivery)
Actual Versus Planned Production
Conversion Cost Per Unit
Cost of Quality
Days Supply of Inventory (WIP)
Inactive and Obsolete Part Inventory
Labor and Burden Absorbed at Standard
Labor Efficiency
Labor Utilization (Direct, Indirect)
Machine/Process Capability (Cpk)
Maintenance Dollars/Sales Dollars
MAPI Attainment of Projected Cost Reductions
Material Dollars Shipped and Received (WIP, Raw)
Material Yield
Percent First Time Quality
Percent Machine Utilization
Production Transferred Out
rework Dollars
Scrap Dollars
Set-Up Time
Throughout Time
Unabsorbed Burden
Unit Cost
Average Time to Ship
Backorders
Days Supply of Inventory (Finished Goods)
Excess Inventory
Forecast Versus Actual Units and Dollars
Incoming Dollars/Shipped Dollars
Inventory Dollars Per Square Foot
Number of Stocking Locations (Finished Goods)
Order Fill Rate (Percent of Order Complete)
Percent Direct Ship Items
Percent Distributor Accounts Receivable Uncollected
Percent Order Accuracy
Percent Orders Shipped Complete
Percent Orders Shipped On-Time
Percent Overdue Shipments
Premium Freight Dollars Outbound
Resale Inventory Cost
Slow-Moving Inventory
Advertising Dollars/Sales Dollars
Average Sales Volume Per Order
Backlog Units and Dollars
Days Sales Outstanding
Incoming Orders/Invoicing Orders Product Group
Incoming Sales Bogey Achievement
Market Share Percent
Number of Calls Per Salesperson Per Day/Week (Call Reports)
Number of Customers
Number of Distributors
Number of Large Orders (<$10,000)
Number of New Customers
Number of New Product Applications
Number of Service Call Backs
Percent Distributor Sales
Percent Distributors Trained
Percent Sales Forecast Accuracy
Receivable Aging
Repair Turnaround Time
Sales Dollars
Salesperson activity Management
Selling Expenses as a Percent of Sales
Absenteeism
Days Away from Work (from Illness or Injury)
Employee Satisfaction Index
Headcount
Number of Complaints
Number of Environmental Protection Agency Violations
Number of Suggestions Per Employee
OSHA Recordables
Percent Appraisals Completed
Percent Staffing Requirements Fulfilled
Percent Training Requirements Fulfilled
Recruitment Cost Per Employee
Workers' Compensation Dollars
Initiative Milestones Achieved
MIS Performance Index (IS User Satisfaction Index)
Number of System Service Requests
Number of Transactions Processed
Percent Uptime
Component Failures by Product
Customer Satisfaction Index
Lost Order Dollars
Number of Corrective Action Reports
Number of Credit Memos Issued
Number of Customer Complaints
Number of Customer Returns
Number of Orders Canceled
Number of Rebills Issued
Number of Warranty Claims
Product Availability
Return and Complaint Processing/Resolution Time
Administrative Expenses as a Percent of Sales
Cash Flow from Operations
Earning Per Share
Gross Margin Dollars
Gross Margin Rate
Investments as a percent of Sales
Operating Income Dollars and Percent
Performance to Budget
Profitability
Return on Equity
Return on Investment
Share Market Price
Value	
Drivers
Compensable	
Measures
ILLUSTRATIVE
Financial	
and	
Cashflows
Customers	
and	
Markets
Process	and	
Technology
Product	
Innovation
Select	and	Filter	
Performance	Measures
Compensable	
Measures
Shareholder	
Value	Drivers
Key	
Performance	
Indicators	
(KPIs)
Long	
Term
Short	
Term
Total	
Shareholder	
Return
M
E
A
S
U
R
E
S
Linking	Shareholder	Value,	Strategy,	Performance	
Measures,	and	Compensation
Value	Communication	Focuses	on	Making	Goals,	Decisions,	and	
Results	More	Transparent	To	Eliminate	Value	Gaps
Common	Language	and	
Frameworks
Common	Goals	and	
Measures
Efficient	Communication	
Internally	and	Externally
INVESTORSCUSTOMERS
INVESTORS
Compensation
Value	Communications
Performance	Management	
Planning	and	Resource	Allocation
Business	Strategies	and	Goals
Growth
Company	X	Three	Yr.	Goals
Total	Investor	Returns		___	%	(___Quintile)
Comprised	of:
Increase	in	warranted	value	 _____	%
Dividends	to	investors	 _____	%
Closing	the	value	gap _____	%
Business	Annual	Plan:
Total	Investor	Return: _____%
From:
Increase	Value _____%
“Dividends”/Cash _____%
Margins	
Specific	Goals
Value	&	Growth	Profile
Net	Cash	Return	on	Investment
0%
0%
4%
-4%
-4% 4%-2% 2%
-2%
2%
Release	Value
Destroy	
Value
Create	
Value
Investment	Growth	
• Strategic	Intent	and	Goals
• Investment	Plans
• Performance
Investments
Let’s	talk	and	see	how	we	can	
collaborate	to	grow	your	business	!
Contact:
John	Suen,	Operating	Partner
john.suen@tophill-consultant.com
All rights reserved. Copyright for every part of this document belongs to Top Hill Consultant Ltd., and cannot be
used, transferred, copied or reproduced in whole or in part in any manner or form or in any media to any person
other than with the prior written consent of Top Hill Consultant Ltd.

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