The Future Of Small Business CRM

1. The Future of Small
Business CRM
OnePage

2. Modern Small Business CRM:
Out of the Small businesses surveyed currently using
a CRM System:
- 66% Of SMBs use On-Premise types of CRM
- 34% Of SMBs use cloud CRM
- Also: 44% Of respondents agree CRM programs
command greater level of importance in the current
economic climate
Worldwide CRM software revenue was approximately
$18 billion in 2012, up 12.5 percent from the $16
billion reported for 2011.

3. The Popular Future Of Small
Business CRM:
 35% Of all CRM implementations today use SaaS,
growing to over 50% by 2020.
 SaaS-based CRM sales within enterprises are expected
to reach $6.3 Billion.
 25% Of SMBs have plans to adopt a CRM solution within
the next 12 to 24 months.

4. Future Trends:
 Gartner forecasts a whopping 500% growth rate by
2014 for mobile CRM.
 Sales will continue to be the majority of CRM software
revenue reaching $7.9 Billion in 2016.
 Marketing automation will lead CRM application segment
growth with a 10.7 compound annual growth through
2016 reaching a total market value of $4.6 Billion.
 Social CRM is expected to grow by 28.4% annually until
2015.
 By 2017, 25% of companies adopting CRM will have
extended their customer service contact centers to
include social media.

5. Choose OnePageCRM
 With OnePageCRM you will increase sales, improve focus,
manage contacts and save time.
 It’s the small things that make OnePage what it is. As such
our goal is to become a highly focused sales system for
small business, with the best user-experience possible for a
CRM.
 Our guarantee: Features are added or changed carefully
and only with the blessing of our users. We are a small
business so we understand small businesses.
 We build products that we love to use ourselves! We design
for ease of use irrespective of fluency. We constantly listen
to our customers to ensure we match the needs of today’s
small business, and produce applications that deliver on
those promises but also exceed expectations.

6. Research Links
 http://www.scribesoft.com/SMB-Technology-Report-Stateof-SMB-CRM-Integration
 http://www.forbes.com/sites/louiscolumbus/2012/07/27/gartner-hypecycle-for-crm-sales-2012-sales-turns-to-the-cloud-for-quick-relief/
 http://www.forrester.com/pimages/rws/reprints/document/
61645/oid/1-MPX2MK
 http://www.crmsearch.com/crm-market.php
 http://www.forbes.com/sites/louiscolumbus/2012/12/04/ro
undup-of-crm-forecasts-and-market-estimates-2012/
 http://www.max.co.uk/media/images/clientfiles/pdfs/white-papers/5_Top_CRM_trends_in_2014.pdf
 http://makemorerainblog.com/2013/survey-law-firm-crm2013/