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Oj błąd!
Wojtek Aleksander
Komunikaty w UI
x
x(
x x
(
waleksander.design
Wojtek, czyli kto?
➔ Filolog anglista, informatyk.
➔ Internety robię 20 lat.
➔ Strategia treści, projektowanie treści, UX writing,
UX design, usability, inclusion,
product management, architektura informacji,
technical communications, DTP.
➔ Szkolenia i przemówienia. 😜
https://www.waleksander.design
x x
(
waleksander.design
Szkolenie UX writing
https://www.waleksander.design/ux-writing.html
Praktyka i teoria
prosty język, dostępność, spójność, komunikaty o błędach, podpowiedzi,
stany "zero", podsumowania, instrukcje, CTAs, głos i ton,
czynnik ludzki, pisanie nakierowane na emocje…
x x
(
waleksander.design
Najepszy komunikat
o błędzie ever?
x x
(
waleksander.design
Taki, którego nie trzeba
napisać!
waleksander.design x x
(
waleksander.design x x
(
x x
(
waleksander.design
Dodaj to do swojej strategii
waleksander.design x x
(
waleksander.design x x
(
waleksander.design x x
(
waleksander.design x x
(
x x
(
waleksander.design
Bierzemy to na klatę
waleksander.design x x
(
x x
(
waleksander.design
rzeczy
zanim napiszesz3
x x
(
waleksander.design
➔ Okoliczności potęgujące stres
➔ Niskie kompetencje komputerowe
użytkowników
➔ Głos / charakter produktu
x x
(
waleksander.design
Nie drażnij lwa
x x
(
waleksander.design
Nie drażnij lwa
i przygotuj się na najgorsze
waleksander.design x x
(
Kompetencje komputerowe: trudność zadań
źródło danych: Nielsen Norman Group za OECD
2016 rok
215 tys. osób
33 kraje
16-65 lat
x x
(
waleksander.design
Typowe błędy projektantów
➔ Nadmiar humoru
➔ Poleganie tylko na kolorze
➔ Robotyczność
➔ Minimalizm, klątwa wiedzy
➔ Skupienie na obiekcie zamiast na czynności
➔ „Nikt tego nie zobaczy”
x x
(
waleksander.design
magiczne
składniki3
x x
(
waleksander.design
Co się wydarzyło?
Dlaczego tak się stało?
Jak wybrnąć?
x x
(
waleksander.design
Czyli jak?
waleksander.design x x
(
waleksander.design x x
(
waleksander.design x x
(
waleksander.design x x
(
waleksander.design x x
(
waleksander.design x x
(
waleksander.design x x
(
waleksander.design x x
(
waleksander.design x x
(
x x
(
waleksander.design
Dobry komunikat o błędzie jest…
➔ pomocny
➔ zrozumiały
➔ jasny
x x
(
waleksander.design
…i ma takie cechy
➔ zwięzłość
➔ powaga
➔ spokój
➔ uprzejmość
w odpowiednim stopniu
x x
(
waleksander.design
Gdy brak pomysłów
Error messages https://www.pinterest.it/pierriep/error-messages/
Empty states https://emptystat.es/
Offline states http://offlinestat.es/
Little big details http://littlebigdetails.com/
Good UX writing https://www.instagram.com/gooduxwriting
waleksander.design/in/waleksander uContentowani@inherentq
Łączmy się!
x x
(
waleksander.design
Kto pyta, nie błądzi.
No to pytaj!
x x
(
waleksander.design
Więcej webinarów!
➔ 14 maja, Wojtek Kutyła
Jak przygotować się do badań online, by zrobić je
bez napinki?
➔ 21 maja, Jakub Tyczyński
6 rzeczy, które chciałbym wiedzieć, zanim zacząłem
swój pierwszy projekt w podejściu Design Thinking
waleksander.design . .
)
Cieszę się, że wpadliście.
Dzięki!

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