ORPS Act, 2012 in Odisha is based on Citizens' Right to Charter in various Departments of State Government and having Provisions for Appellate and Revisional Authorities to redress the Grievances of Citizens

1. ODISHA RIGHT TO
PUBLIC SERVICES ACT,
2012
By
DR SATYANARAYANA DASH

2. ORPS Act, 2012
 Came into effect on 1st November, 2012
 To Provide for the Delivery of Public Services
to the Citizens within the Given Time Limit and
for matters connected therewith and incidental
thereto
 Designated Officer is one to provide services
under Section 3 for providing services
 Appellate Authority is Authority notified under
Section 5

3. ORPS Act, 2012
 Revisional Authority as notified under Section 6 of
the Act
 Section 3:State Government may, by notification,
specify time limits for various services and fix
number of officers to provide such service
 Section 4: Any Eligible Person may apply for
obtaining any service under the Act and the
Designated Officer (DO) to dispose of the same
within given time limit or reject it citing reasons for
the same. Designated Officer to maintain records
of services as prescribed

4. ORPS Act, 2012
 Section 5:Any applicant who is not provided
with service within time period or whose
application is rejected. Within thirty days of
getting rejection order or expiry of service
delivery period prefer Appeal before Appellate
Authority as notified . Appellate Authority may
extend the time limit for filing appeal for
maximum ninety days. Applicant may seek
other remedies under Law . Appellate Authority
may, within Thirty days, pass oders.

5. ORPS Act, 2012
 Appellate Authority (AA) may ask the DO to
provide the service within a time limit specified
in his order.
 Section 6: Revisional Authority: Any Person
aggrieved by Appellate Orders, may file
Revision before Revisional Authority (RA)
within Thirty Days from date of Appellate
Order/Expiry of Time Limit for Appellate Order .
RA may entertain Application after time limit up
to maximum Sixty Days, in case he finds
sufficient cause in favour of the Applicant

6. ORPS Act, 2012
 Section 7:AA & RA to have Powers of Civil
Court for summoning and enforcing
attendance of DO & Applicant, call for records
for inspection, take oral & documentary
evidence.
 Section 8:If RA opines that DO has failed to
provide service without sufficient & reasonable
cause, he may impose a penalty on him no
exceeding Five Thousand Rupees

7. ORPS Act, 2012
 If the RA feels that the DO has caused delay in
providing service, he may impose a penalty on
Do at the rate of Rs. Two Hundred & Fifty
Rupees per each Day of Delay. Before
imposing Penalty, the DO shall be given a
reasonable opportunity of being heard
 If RA feels that the AA has failed to decide
Appeal within time limit, he may impose a
Penalty of Rs. Five Thousand on him after
hearing him.

8. ORPS Act, 2012
 Penalty be imposed on DO, AA and concerned
Subordinate Staff in proportion to be decided
by RA. Subordinate Staff may be heard before
Penalty is imposed on them
 Section 9:Non-Compliance of orders of
Revisional Authority will amount to misconduct
and DO, AA will be liable for Disciplinary Action
 Section 10:No Court will entertain any suit
againt any order under this Act

9. ORPS Act, 2012
 Section 11: If any Application is filed with State
Government alleging non-compliance with Act
Provisions, the same may be forwarded to AA
for further action
 Section 12: No suit against any person for
anything done in good faith under this
Act/Rules
 Section 13:Services/Time Limit shall be
displayed on the Website

10. ORPS Act, 2012
 Section 14: State Government may make
enabling Rules within six months
 Section 15:Within Two Years, State
Government may make orders for removing
difficulties for implementing provisions under
this Act and every order under this Act shall be
laid before the Legislative Assembly.

11. ORPS Rules, 2012
 The Rules came into force on 7th December,
2012
 Rule 3:DO may authorize any of his
Subordinates to Receive Applications
 Rule 4:The DO/Authorized Officer to give
Acknowledgement to the Applicant indicating
Documents if any not supplied without
mentioning Time Limits . If Application is
complete in all respects, then time limit for
service may be indicated.

12. ORPS Rules, 2012
 Rule 5:In case of Denial/Delay in providing
Service, the reasons for such denial/delay,
period of filing appeal against the order and all
contact information of AA must be provided to
the Applicant.
 Rule 6:Time limit will exclude Public Holidays
 Rule 7:Notice Board of Office shall display the
Documents necessary for applying for any
Service as well as Documents required for
filing Appeal/Revision.

13. ORPS Rules, 2012
 Rule 8: Penalty Recoverable under this Act
shall be recovered from the
Salary/Remuneration of the concerned DO, AA
or Subordinate Staff and Deposited under
Head “0070-Other Administrative Services-60-
Other Services-800-Other Receipts-0097-Misc
Receipts-02214-Fines under ORPS Act”
 Rule 9: No fee is levied for Appeal/Revision

14. ORPS Rules, 2012
 Rule 10: For filing Appeals/Revisions the
information to be attached are:- Name &
Address of the applicant, name/ Address of the
DO & AA, Gist of the Order appealed against,
Date of Application along with Name &
Address of the DO if appeal is against not
getting Acknowledgement, Basis for Appeal or
Revision, Relief asked for and any other
relevant information

15. ORPS Rules, 2012
 Rule 11:Documents to be enclosed for
Appeal/Revision: Table of Contents, Self
attested Copy of the order appealed against,
Copies of Documents Prescribed for
Appeal/Revision
 Rule 12: Appeal/Revision Process: Review of
Documents & Public Records, an officer may
be authorized to conduct investigations in
exceptional circumstances,
Do/AA/Subordinate Staff may be heard

16. ORPS Rules, 2012
 Rule 13: Information of Hearing may be
communicated by the Party himself or by Hand
Delivery through Special Messenger or with
Registered Post Acknowledgement Due.
 Rule 14:Hearing Date to be communicated to
Applicant/DO/AA/Subordinate Staff at least seven
days in advance. Such officers shall attend or not
attend the hearing. If they do not attend due to
sufficient reasons one more chance can be
given.If they remain absent on subsequent date,
the case may be decided in absentia.

17. ORPS Rules, 2012
 Rule 15:Appeal/Revision Orders may be read
during hearing and shall be in writing, copy
given to Applicant & DO. Copy of Revision
Orders be given to
Applicant/DO/AA/Subordinate Staff. In case of
Penalty, RA shall mark Copy of Order to the
Concerned Authority for Deduction from the
Remuneration of DO/AA/Subordinate Staff
 In case Departmental Action against
AA/DO/Subordinate Staff, RA may send
orders to Conerned Appointing Authority

18. ORPS Rules, 2012
 If RA makes any Amendment to the Order of
AA, Copy of such orders be sent to the AA and
officers under Rule 15(4)
 Rule 16:Recovery of Penalty : In case of
Recovery of Penalty, that shall be effected
from the Next Month’s Remuneration of
concerned DO/AA/Subordinate Staff and after
depositing, concerned Authority shall send a
copy of Chalan to RA. If there is any
amendment to RA’s orders, then the
concerned Authority shall implement such
orders

19. ORPS Rules, 2012
 Rule 17:The DO/AA/RA shall maintain records of
cases in formats prescribed.
 Rule 18: State Government may organize
campaigns for Public, Encourage Public
Authorities to participate and organize
Programmes , Disseminate accurate information
on services and timelines, Train
AA/DO/Subordinate Staff and prepare Guidelines
and update at regular intervals containing
objectives of the ORPS Act, manner in which
Application is to be filed before DO, All remedies
available under Law against Delay/Rejection,
Manner of Filing Appeals/Revisions, any
regulations or circulars issued regarding obtaining
service

20. ORPS Rules, 2012
 Rule 19:Secretary to display
Services/concerned Timelines on the Notice
Board
 Rule 20:Monitoring of timely Delivery of
Services may be made by use of Information &
Communication Technologies
 Rule 21:Cash incentive not exceeding Rupees
Five Thousand along with a Certificate of
Appreciation may be given to an officer
showing no Default under this Act.