2. QUESTIONS FROM OUR CLIENTS
A new fit out,
where do I
start?
How do I
become an
attractive
employer?
AOS Studley
What’s the
best building
for my
organisation?
Boost
your
How can I
reduce costs
in real estate
& facilities?
How do I
integrate my
corporate
identity in my
office?
strategy
with your
workplace
2
3. FACTS & FIGURES
AOS Studley locations
Belgium
> 100 successful projects/year
40 employees
0 conflict of interest
AOS Group
> 600 satisfied clients/year
400 employees
Present in:
France, Belgium, Luxembourg,
The Netherlands, UK, Germany,
Switzerland, Spain, Italy,
Czech Republic, Morocco, Brazil,
The Middle East, India, Australia,
Kazakhstan, Austria, Russia, SouthAfrica, Sweden, Hong Kong
and USA (Studley).
AOS Studley
3
4. OUR STRENGTHS
Occupier
focused
> 20 years
of
experience
Independent
your
strategy
with your
Multidisciplinary
team
Integrated
solutions
AOS Studley
Boost
workplace
4
5. EXEMPLES DE MISSION
Contexte
Réflexion de «Stay or Leave» pour le siège social.
Renforcement des synergies
Optimisation des coûts
Développement durables
Mission d’AOS
Elaboration des scenarios immobiliers
Programmation des besoins
Recherche, optimisation et négociation
Création d’ un espace de travail « green »
Conception d’un environnement attractif
Design d’intérieur
Project Management
Conseil en Facility Management
AOS Studley
5
6. EXEMPLE DE MISSION
Boost
Contexte
Forte croissance
Rassemblement des équipes: 17 000 m2 sur le Parc
Scientifique de Seraing
Hautes exigences techniques et certification Breeam.
Mission d’AOS
Structuration du projet immobilier.
Budgétisation du projet.
Supervision de l’ensemble de la construction
(Assistance à Maîtrise d’Ouvrage).
AOS Studley
your
strategy
with your
workplace
6
7. TABLE OF CONTENT
01
Occupier Cost Index - OCI 2013
02
Analysis of cost evolution in the past
03
Trends and expectations for the future
04
Questions and answers
AOS Studley
7
8. OCCUPIER COST INDEX
01
Definition Occupier Cost Index
One single figure that
represents the median total
office cost per FTE per year.
AOS Studley
8
9. OCCUPIER COST INDEX
01
Included cost categories defined by norm EN15221.
Space & Infrastructure
People & Organization
Space: rent, maintenance,
HSSE: health, safety,
helpdesk, utilities…
Outdoors: garden,
parking…
Cleaning: offices, windows,
special cleaning…
Workplace: fit out, space
management, furniture, art
works…
Primary activities
AOS Studley
security, environmental
protection…
Hospitality: reception,
catering, meeting rooms,
events…
ICT: laptop, printers, office
software, telephones…
Logistics: office supplies,
stationary, archiving, mail,
moves…
Central Functions
Sustainability: energy
optimization, waste reduction…
Quality: quality control,
performance management,
reporting
Risk: risk analysis, mitigation
planning, tests, exercises…
Identity: communication,
marketing… of the FM
activities
Business support
Organization specific
9
10. OCCUPIER COST INDEX
01
OCI = Sum of the median cost of all cost categories.
Cheapest
AOS Studley
Median cost
Identity
Risk
Quality
Central Functions
Sustainability
Org. Specific
Business support
Logistics
ICT
Hospitality
People & Organization
HSSE
Primary act.
Workplace
Cleaning
Outdoor
Space
Space & Infrastructure
Most expensive
10
11. OCCUPIER COST INDEX
01
OCI based on large reference group.
22 countries
3.416 buildings
1.450.000 full time equivalents
31.000.000 m² total office area
AOS Studley
11
13. OCI 2013
01
Overview OCI 2013 per country.
€ 20.000
€ 16.000
12.368 €/FTE
9.853 €/FTE
€ 12.000
€ 8.000
€ 4.000
Space & Infrastructure
AOS Studley
People & Organization
Norway
Switzerland
Sweden
Luxembourg
Denmark
France
United Kingdom
Belgium
Netherlands
Italy
EU
Ireland
Germany
Spain
Turkey
Estonia
Czech Republic
Latvia
Poland
Portugal
Romania
Lithuania
Hungary
€0
Central functions
13
15. OCI 2013
01
OCI ranking per cost category.
Space & Infrastructure
People & Organization
Central functions
Switzerland
Norway
Norway
Norway
Switzerland
Sweden
Sweden
Denmark
Denmark
United Kingdom
Sweden
Belgium
Luxembourg
Luxembourg
Netherlands
France
Belgium
Luxembourg
Denmark
France
Switzerland
Belgium
Netherlands
France
EU
Ireland
Germany
Italy
Germany
Ireland
Netherlands
Italy
Italy
Ireland
United Kingdom
EU
Turkey
EU
Spain
Germany
Spain
United Kingdom
Estonia
Portugal
Czech Republic
Czech Republic
Czech Republic
Estonia
Poland
Estonia
Portugal
Romania
Latvia
Latvia
Spain
Hungary
Hungary
Latvia
Lithuania
Lithuania
Lithuania
Poland
Poland
Portugal
Romania
Romania
Hungary
Turkey
Turkey
€0
AOS Studley
€ 4.000
€ 8.000
€ 12.000
€0
€ 2.500
€ 5.000
€ 7.500
€0
€ 300
€ 600
€ 900
15
16. OCI 2013
01
Belgium versus its neighbors.
Space & Infrastructure
146%
LU
136%
FR
NL
GE
78%
66%
Central Functions
BE
100%
BE
People & Organization
100%
BE
100%
LU
102%
LU
96%
FR
96%
FR
92%
NL
97%
NL
87%
GE
74%
67%
GE
Total
100%
BE
126%
LU
117%
FR
85%
NL
GE
AOS Studley
75%
16
17. TABLE OF CONTENT
01
02
Occupier Cost Index - OCI 2013
02
Analysis of cost evolution in the past
03
Trends and expectations for the future
04
Questions and answers
AOS Studley
17
19. ANALYSIS OF THE PAST
02
OCI Belgium decreases by 2,7% in 2013.
Space & Infrastructure: + 2,3%:
Increase due to rent indexation partly offset by impact of new contracts/renegotiations
& relocations towards cheaper locations.
Indexation also partly compensated by cost deferrals in the area of building
maintenance and marginal reduction of space occupied (- 0,1 m²/WPL).
People & Organization: - 8,0%:
Companies keep searching for cost reductions, mainly via reduction of service levels
(e.g. lower cleaning frequencies, less available catering options, etc.).
New FM contract models avoiding outsourcing of risks and/or unclear scope as these
generally translate into subsequent extra costs and budget discussions.
Selection of ICT initiatives (- 6,2%) based on cost impact:
Important (large budget) projects often postponed.
Investments (e.g. Cloud, Bring Your Own Device,…) only implemented if short ROI.
Management: - 10,4%:
Reduction of own facilities staff, mainly via non-replacement of natural departures.
AOS Studley
19
20. ANALYSIS OF THE PAST
02
Decreasing trend on the medium/long term.
In absolute terms, the occupancy cost decreased by 13% over the last 7 years.
110%
100%
100%
90%
87%
80%
2006
2007
2008
2009
OCI per workplace
based on norm NEN 2748.
AOS Studley
2010
2011
2012
2013
OCI per FTE
based on norm EN 15221.
20
21. TABLE OF CONTENT
01
Occupier Cost Index - OCI 2013
02
03
Analysis of cost evolution in the past
03
04
Trends and expectations for the future
Questions and answers
AOS Studley
21
22. TRENDS & EXPECTATIONS
03
Expectations for the future
Focus on reduction of occupied m² remains (e.g. NWOW office concepts,
new occupancy norms by the RDB/RDG…).
Increased demand for offices with easy access:
Satellite offices outside Brussels.
Relocation close to mass public transport.
Reconversion of obsolete office buildings (gradual ‘greening’ of office stock),
but low level of new developments
Stronger monitoring of facility activities:
Better understanding of type and number of requests.
Search for efficiency improvements.
Increase of service costs due to:
Harmonization of worker-employee statute.
Shortage on the labor market.
Automatic indexation of salaries.
AOS Studley
22
23. TRENDS & EXPECTATIONS
03
TOP 4 measures to reduce your costs per FTE.
1. Reduce your m² (less workplaces/FTE and/or less m²/workplace).
2. Benefit from vacancy on real estate market to reduce rent.
3. Align available AND supplied services with day-to-day needs.
4. Improve the efficiency of the delivered facility services.
AOS Studley
23
24. TABLE OF CONTENT
01
Occupier Cost Index - OCI 2013
02
Analysis of cost evolution in the past
03
04
Trends and expectations for the future
04
AOS Studley
Questions and answers
24
