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Kou T. Nyan
11 Cambio Court, West Greenwich, RI 02817
1 (401) 626-8256
Nyankou@live.com, kou_nyan17@my.uri.edu
Education
University ofRhodeIsland,Kingston, RI Aug 2013
BachelorofArtsDegree in Journalism
MinorsinCommunication Studies and African American Studies
Employment Experience
Concierge Genesis Healthcare, Greenwood Center- Warwick, RI Dec 2014- Present
 Provide suggestions to promote customer service and stronger relationships among employees
 Discuss concerns and feedback with patients
 Welcome families and residents to the center
 Update families on meetings regarding their relative’s care
 Sign new patients into the Center
 Update patients/resident’s profile and financial information
 Answer phones and transfer calls
 Call patients who have returned home
 Edit staff’s monthly newsletter
 Distribute faxes, mail and packages to appropriate departments
Guest Service Specialist Genesis Healthcare, Greenville Center- Greenville, RI Jan 2014- Nov 2014
 Greeted and provided information about the Center to new patients and residents
 Toured potential patients’ or residents’ families
 Met with short term patients and forwarded concerns and feedback to administrator and related staff
 Attended Quality Improvement meetings and conference calls
 Made courtesy phone calls to patients who returned home
 Sent letters to families of discharged patients and residents who left belongings at Center
 Sent sympathy cards to families of deceased patients or residents
 Prepped the discharge lunch bag for patients leaving the facility
 Saturday and back up receptionist
Receptionist (Temporary) Genesis Healthcare, Greenville Center- Greenville, RI Oct 2013- Jan 2014
 Answered and transferred phone calls
 Ordered office supplies
 Marked and distributed invoices to appropriate departments
Kou T. Nyan
11 Cambio Court, West Greenwich, RI 02817
1 (401) 626-8256
Nyankou@live.com, kou_nyan17@my.uri.edu
Receptionist Department of Communication Studies- Kingston, R.I. Sept 2009- Aug 2013
 Greeted and assisted students who inquired about the department and the communications studies major
 Answered and transferred phone calls
 Managed the incoming and outgoing of office materials and mail
 Created time sheets for new and returning employees
 Handled paperwork for new employees
 Oversaw the progress of printers and scanners then report concerns
Dietary aide Genesis Healthcare, Grandview Center- Cumberland, R.I. Mar 2009- Jan2014
 Developed relationships with residents and employees
 Organized food products for residents' meals
 Supervised and trained new dietary aides
 Cleaned kitchen supplies
Community Outreach Experience
Virtual Volunteer Family Community Life Center, Riverhead, NY Mar 2015- Present
 Raising awareness about the Center through Facebook and Instagram
 Researching news articles about the Center and organizing the information
Volunteer Ebola Be Gone Campaign, Providence, RI July- Aug 2014
 Planned community events to raise awareness about Ebola in West Africa
 Collected sanitary supplies to send to Liberia
 Assisted in organizing meetings with community leaders and members about Ebola
Student Urban Immersion: Media and Civic Engagement, Providence, RI Jan – May 2013
 Worked with The Institute for The Study and Practice of Nonviolence to brainstorm ideas for their media
campaign
 Interviewed and wrote about street workers
 Gave feedback and worked with other students with different forms of media including video, graphics and
written work
 Promoted the Institute and the course by co-creating an end-of-year event
Intern URI Center for Nonviolence and Peace Studies, Kingston, RI Jan – May 2012
 Wrote profiles about nonviolence advocates and new staff
 Photographed and wrote about protests on campus including the Trayvon Martin protest and Occupy URI
 Kept newsletter up-to-date with events at the Center
 Researched current events relating to peace and nonviolence
 Attended and reported on campus events relating to peace and nonviolence
Kou T. Nyan
11 Cambio Court, West Greenwich, RI 02817
1 (401) 626-8256
Nyankou@live.com, kou_nyan17@my.uri.edu
Volunteer Katrina Relief Urban Project, Intervarsity Christian Fellowship- New Orleans, LA Mar 2011
 Planted trees in the Bayou
 Scrapped mold off houses and installed insulation
 Recapped with other volunteers nightly
EarleneHortonMemorialUsher Ebenezer Baptist Church- Providence, R.I. June 2012- Present
 Welcome members and visitors
 Help members and visitors withneeds including but not limited to: water,locating the restroom and seats in
the church
 Clean sanctuary after events
Special skills
 Microsoft Office: Word, Outlook, Excel, PowerPoint; Final Cut Pro, Social Media

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NyanKou ResumeLI

  • 1. Kou T. Nyan 11 Cambio Court, West Greenwich, RI 02817 1 (401) 626-8256 Nyankou@live.com, kou_nyan17@my.uri.edu Education University ofRhodeIsland,Kingston, RI Aug 2013 BachelorofArtsDegree in Journalism MinorsinCommunication Studies and African American Studies Employment Experience Concierge Genesis Healthcare, Greenwood Center- Warwick, RI Dec 2014- Present  Provide suggestions to promote customer service and stronger relationships among employees  Discuss concerns and feedback with patients  Welcome families and residents to the center  Update families on meetings regarding their relative’s care  Sign new patients into the Center  Update patients/resident’s profile and financial information  Answer phones and transfer calls  Call patients who have returned home  Edit staff’s monthly newsletter  Distribute faxes, mail and packages to appropriate departments Guest Service Specialist Genesis Healthcare, Greenville Center- Greenville, RI Jan 2014- Nov 2014  Greeted and provided information about the Center to new patients and residents  Toured potential patients’ or residents’ families  Met with short term patients and forwarded concerns and feedback to administrator and related staff  Attended Quality Improvement meetings and conference calls  Made courtesy phone calls to patients who returned home  Sent letters to families of discharged patients and residents who left belongings at Center  Sent sympathy cards to families of deceased patients or residents  Prepped the discharge lunch bag for patients leaving the facility  Saturday and back up receptionist Receptionist (Temporary) Genesis Healthcare, Greenville Center- Greenville, RI Oct 2013- Jan 2014  Answered and transferred phone calls  Ordered office supplies  Marked and distributed invoices to appropriate departments
  • 2. Kou T. Nyan 11 Cambio Court, West Greenwich, RI 02817 1 (401) 626-8256 Nyankou@live.com, kou_nyan17@my.uri.edu Receptionist Department of Communication Studies- Kingston, R.I. Sept 2009- Aug 2013  Greeted and assisted students who inquired about the department and the communications studies major  Answered and transferred phone calls  Managed the incoming and outgoing of office materials and mail  Created time sheets for new and returning employees  Handled paperwork for new employees  Oversaw the progress of printers and scanners then report concerns Dietary aide Genesis Healthcare, Grandview Center- Cumberland, R.I. Mar 2009- Jan2014  Developed relationships with residents and employees  Organized food products for residents' meals  Supervised and trained new dietary aides  Cleaned kitchen supplies Community Outreach Experience Virtual Volunteer Family Community Life Center, Riverhead, NY Mar 2015- Present  Raising awareness about the Center through Facebook and Instagram  Researching news articles about the Center and organizing the information Volunteer Ebola Be Gone Campaign, Providence, RI July- Aug 2014  Planned community events to raise awareness about Ebola in West Africa  Collected sanitary supplies to send to Liberia  Assisted in organizing meetings with community leaders and members about Ebola Student Urban Immersion: Media and Civic Engagement, Providence, RI Jan – May 2013  Worked with The Institute for The Study and Practice of Nonviolence to brainstorm ideas for their media campaign  Interviewed and wrote about street workers  Gave feedback and worked with other students with different forms of media including video, graphics and written work  Promoted the Institute and the course by co-creating an end-of-year event Intern URI Center for Nonviolence and Peace Studies, Kingston, RI Jan – May 2012  Wrote profiles about nonviolence advocates and new staff  Photographed and wrote about protests on campus including the Trayvon Martin protest and Occupy URI  Kept newsletter up-to-date with events at the Center  Researched current events relating to peace and nonviolence  Attended and reported on campus events relating to peace and nonviolence
  • 3. Kou T. Nyan 11 Cambio Court, West Greenwich, RI 02817 1 (401) 626-8256 Nyankou@live.com, kou_nyan17@my.uri.edu Volunteer Katrina Relief Urban Project, Intervarsity Christian Fellowship- New Orleans, LA Mar 2011  Planted trees in the Bayou  Scrapped mold off houses and installed insulation  Recapped with other volunteers nightly EarleneHortonMemorialUsher Ebenezer Baptist Church- Providence, R.I. June 2012- Present  Welcome members and visitors  Help members and visitors withneeds including but not limited to: water,locating the restroom and seats in the church  Clean sanctuary after events Special skills  Microsoft Office: Word, Outlook, Excel, PowerPoint; Final Cut Pro, Social Media