This document provides a summary of Serge Ngabonziza's skills and experience as an Information Technology Professional. He has experience in roles such as AWS Cloud Engineering Trainee, ALX Software Engineering Programme Trainee, Lead Content Writer and Creator, and IT Support Intern. His skills include backend and frontend development, AWS cloud computing, server administration, IT helpdesk support, and content creation. He is seeking a role in tier 1 or 2 help desk support or network support where he can apply his training and troubleshooting skills.

1.  +250781984915
 ngabo.serge75@gmail.com
 https://www.linkedin.com/in/ngabonziza-
serge/
 KG 590 ST, Kigali, Rwanda
 https://github.com/Serge-Alarson
SUMMARY
Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier
One/Tier 2 Help Desk support role or Network Support. Work well independently, or in a group setting providing all facets of computer
support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software
packages and operating systems.
KEY SKILLS
Back-end and Front-end Developer
AWS Cloud Computing
Server Administration
IT Support Helpdesk
Soft Skills
Voice Over and Narration
Videographer
Content Creator and Writer
PROFESSIONAL EXPERIENCE
AWS Cloud Engineering Trainee Apr '22 - Present
AZUBI AFRICA
ALX Software Engineering Programme Trainee Apr '22 - Present
ALX AFRICA
Serge Ngabonziza
IT Specialist
Your Image
Managing cloud environments.
Creating and executing cloud computing strategies by designing, developing, and managing cloud infrastructure and
assets to help a business meet its goals.
Working closely with DevOps team members, not only for strategic planning, but also for the technical work of building,
deploying, and migrating applications within an organization's computing cloud.
Collaborating with developers to make sure that preliminary requirements of a build are met before continuing to design
and integrate the project. Assisting IT security by monitoring cloud activity and addressing bugs.
Understanding programming languages and Unix system work or “what is going on under the hood”.
Creating a complete web service from databases, back-end and an amazing front-end website with the latest
technologies.
Python
Front-end
Object Oriented programming
Databases
C programming
Graphic programming
Unix programming
Data Structures & algorithms
Reverse engineering & security .

2. Lead Content Writer and Creator Dec '21 - Mar '22
ISHURI NYIVAN BRANDS
IT Support Intern Jun '18 - Oct '18
City of Kigali
EDUCATION
Bachelor of Information Technology Dec '22
University of Kigali
Advanced Diploma, Information Communication
Technology
May '21
RP / IPRC Tumba
High School Diploma, Computer Science Nov '16
ESTG
LANGUAGE
CERTIFICATION
Managed a team of photographers and videographers.
Created content for the company's website : https://ishuri.org Managed social media accounts.
Recorded Voiceover and Narrations on ishuri youtube channel :https://www.youtube.com/channel/UC9s2kRbHzW4a5sJ-
cl6JtWg/videos
Provided technical support in the use of personal computer hardware
Provided software Set up and configures desktop computers, peripheral and accounts assigning security level
Installed software and repaired hardware components
Administered user accounts.
Ensured that IT equipment are running optimally and troubleshoot any issues that arise around them and offer
solutions.
Fluent in English(written and spoken)
Fluent in French
CCNAv7: Introduction to Networks
CCNA Routing and Switching.
CCNA PC Maintenance.