This document summarizes announcements from the IBM Connect 2013 conference. It discusses new product releases for IBM Notes 9, IBM Connections 4.5, and IBM Sametime. Key updates include a new discover page in Notes 9, improved calendar features, and the release of IBM Connections Content Manager 4.5 which allows content to be migrated from Quickr. The document also previews IBM's vision around cloud, social, and mobile computing strategies.
Social Connections VI -- Customizing Connections Profiles to Provide a Compan...Martin Leyrer
Connections and especially Connections Profiles are very customizable. I will show you, based on the work my colleagues and I did for a customer, why, what and how you can customize the TDI assembly lines and the Connections Profiles user interface to provide your customers with a profiles experience adapted to their expectations (including leading and trailing titles, customized hierarchy trees, additional fields, imported rich text, etc.).
Tip from IBM Connect 2014: XPages Mobile Development in IBM Domino 9.0.1 and ...SocialBiz UserGroup
This is a tip from Eamon Muldoon and Tony McGuickin's IBM Connect 2014 presentation "XPages Mobile Development in IBM Domino 9.0.1 and Beyond". The tip covers XPages mobile development in Domino 9.0.1 including the Single Page Application control and wizard, the mobile theme configuration editor, the IBM OneUI IDX mobile theme and web vs. mobile-specific rendering.
Following is a quick tip from the AD208 : End-to-End Quality Processes for Top Notch XPages Apps session from IBM Connect 2014. In the tip, speakers Martin Donnelly, Brian Gleeson, and Padraic Edwards cover XPages accessibility for the latest WCAG 2.0 and Section 508 standards, including why you should care about it, tools to get started, and guidelines and best practices.
Social Connections VI -- Customizing Connections Profiles to Provide a Compan...Martin Leyrer
Connections and especially Connections Profiles are very customizable. I will show you, based on the work my colleagues and I did for a customer, why, what and how you can customize the TDI assembly lines and the Connections Profiles user interface to provide your customers with a profiles experience adapted to their expectations (including leading and trailing titles, customized hierarchy trees, additional fields, imported rich text, etc.).
Tip from IBM Connect 2014: XPages Mobile Development in IBM Domino 9.0.1 and ...SocialBiz UserGroup
This is a tip from Eamon Muldoon and Tony McGuickin's IBM Connect 2014 presentation "XPages Mobile Development in IBM Domino 9.0.1 and Beyond". The tip covers XPages mobile development in Domino 9.0.1 including the Single Page Application control and wizard, the mobile theme configuration editor, the IBM OneUI IDX mobile theme and web vs. mobile-specific rendering.
Following is a quick tip from the AD208 : End-to-End Quality Processes for Top Notch XPages Apps session from IBM Connect 2014. In the tip, speakers Martin Donnelly, Brian Gleeson, and Padraic Edwards cover XPages accessibility for the latest WCAG 2.0 and Section 508 standards, including why you should care about it, tools to get started, and guidelines and best practices.
Alignment between CEM and Agile - Building the Right product - BASSA2015IQ Business - agility@IQ
Alignment between CEM and Agile - Building the Right product - BASSA2015
Using Agile and CEM to ensure that you are building the right product.
Customer Experience management (CEM) and Agile are two current buzz words in the industry that everyone is talking about. This presentation will describe the key principles of both philosophies and demonstrate how these two approaches align.
Agile is about delivering customer value frequently and early. However, it is not only about doing Agile really well, but ensuring that we are delivering the product that meets customer expectations.
Gartner defines CEM as “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.” Therefore, using CEM, it allows organisations to determine what true customer value really is, and enables you to prioritise features and items on the product backlog based on this value. This approach ensures that you are truly meeting your customer needs, and in doing so, providing a competitive advantage for your organisation.
The presentation will focus on how these two levers align to deliver true customer value as well as introducing practical techniques to derive a product backlog that meets your customer needs.
A brief case study on how to define customer experience, both functionally and emotionally, for a public sector agency. The presentation ends with a simple, 1-page strategic plan to improve the customer experience.
Looking Beyond Agile - Using Customer Experience Management (CEM) To Build th...IQ Business - agility@IQ
Customer Experience management (CEM) and Agile are two current buzz words in the industry that everyone is talking about. This presentation will describe the key principles of both philosophies and demonstrate how these two approaches align.
Agile is about delivering customer value frequently and early. However, it is not only about doing Agile really well, but ensuring that we are delivering the product that meets customer expectations.
Gartner defines CEM as “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.” Therefore, using CEM, it allows organisations to determine what true customer value really is, and enables you to prioritise features and items on the product backlog based on this value. This approach ensures that you are truly meeting your customer needs, and in doing so, providing a competitive advantage for your organisation.
The presentation is a 45 minute talk that will focus on how these two levers align to deliver true customer value as well as introducing practical techniques to derive a product backlog that meets your customer needs.
FutureM 2013 session with Boston Interactive
Speaker:
Scott Noonan
Chief Technology Officer, Boston Interactive
What we formerly consumed via newspapers, we now access from mobile devices and will soon consume through such innovations as advancing glass displays. As marketers, it is our job to recognize this shift and prepare our content for distribution across multiple channels, including new ones. By developing a single system from which we can manage content, we can ensure that our message is ready to seamlessly be distributed across all media formats. Join Boston Interactive for this session and learn how you can achieve 360° Content.
How Signal's Unified Customer View Solution Solves for Cross-Channel MarketingSignal
Many vendors say they can provide the elusive 360 degree customer view solution, but what questions should you be asking and what capabilities should you be looking for in cross-channel identity and measurement?
This presentation is an overview of Signal's Unified Customer View solution. Learn how organizations can leverage a single view of the customer to power measurement and marketing.
Many retailers are stymied by the complex, multi-channel world of today's consumer. In today’s era of one-to-one personalized relationships, you need a way to link customer interactions, visits, purchases and the like from multiple touch points to fill those gaps and capture the 360° customer view needed to improve the customer experience, target offers and generate better returns.
One of the underpinning fundamentals of any Customer Experience Management (CXM) initiative, is the production of a detailed and accurate Customer Experience Maturity Assessment (CXMA). This white paper explains why a CXMA is required, and outlines best practices for developing one.
Becoming Customer Centric: A Business and IT RoadmapPlus Consulting
The rapid rise of global competition, combined with the adoption of Internet-based communications and cloud processing power, has created a state of hypercompetition across most industries. The antidote? Become customer centric. Here's a brief business and IT roadmap to make it happen.
Roll Your Own Customer Experience Platform By Cleve GibbonMarTech Conference
From the MarTech Conference in London, UK, October 20-21, 2015. SESSION: Rolling Your Own Customer Experience Platform. PRESENTATION: Rolling Your Own Customer Experience Platform - Given by Cleve Gibbon - @cognifide - Chief Marketing Technology Officer - Cognifide. #MarTech DAY1
Do you want your administration day even easier? Are you aware of the free code snippets, tools and products you could be using in your arsenal? This session will fly through as many of them as we can in sixty minutes. Screenshots, demos and a nice bundled list of where to get them all. Just in case we can't fit them all in!
Examples are Domino server console shortcuts, Sametime buddylist management, LDAP verification, improved search tools within your Notes client and even more. I don't want to give all the hints away here.
This deck explains IBM Bluemix, a PAAS based on open source (Cloud Foundry). It helps developers build applications quickly on the cloud using many of the services available, either 3rd party services or IBM services. It is the only PAAS in the market that offers Watson services.
Alignment between CEM and Agile - Building the Right product - BASSA2015IQ Business - agility@IQ
Alignment between CEM and Agile - Building the Right product - BASSA2015
Using Agile and CEM to ensure that you are building the right product.
Customer Experience management (CEM) and Agile are two current buzz words in the industry that everyone is talking about. This presentation will describe the key principles of both philosophies and demonstrate how these two approaches align.
Agile is about delivering customer value frequently and early. However, it is not only about doing Agile really well, but ensuring that we are delivering the product that meets customer expectations.
Gartner defines CEM as “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.” Therefore, using CEM, it allows organisations to determine what true customer value really is, and enables you to prioritise features and items on the product backlog based on this value. This approach ensures that you are truly meeting your customer needs, and in doing so, providing a competitive advantage for your organisation.
The presentation will focus on how these two levers align to deliver true customer value as well as introducing practical techniques to derive a product backlog that meets your customer needs.
A brief case study on how to define customer experience, both functionally and emotionally, for a public sector agency. The presentation ends with a simple, 1-page strategic plan to improve the customer experience.
Looking Beyond Agile - Using Customer Experience Management (CEM) To Build th...IQ Business - agility@IQ
Customer Experience management (CEM) and Agile are two current buzz words in the industry that everyone is talking about. This presentation will describe the key principles of both philosophies and demonstrate how these two approaches align.
Agile is about delivering customer value frequently and early. However, it is not only about doing Agile really well, but ensuring that we are delivering the product that meets customer expectations.
Gartner defines CEM as “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.” Therefore, using CEM, it allows organisations to determine what true customer value really is, and enables you to prioritise features and items on the product backlog based on this value. This approach ensures that you are truly meeting your customer needs, and in doing so, providing a competitive advantage for your organisation.
The presentation is a 45 minute talk that will focus on how these two levers align to deliver true customer value as well as introducing practical techniques to derive a product backlog that meets your customer needs.
FutureM 2013 session with Boston Interactive
Speaker:
Scott Noonan
Chief Technology Officer, Boston Interactive
What we formerly consumed via newspapers, we now access from mobile devices and will soon consume through such innovations as advancing glass displays. As marketers, it is our job to recognize this shift and prepare our content for distribution across multiple channels, including new ones. By developing a single system from which we can manage content, we can ensure that our message is ready to seamlessly be distributed across all media formats. Join Boston Interactive for this session and learn how you can achieve 360° Content.
How Signal's Unified Customer View Solution Solves for Cross-Channel MarketingSignal
Many vendors say they can provide the elusive 360 degree customer view solution, but what questions should you be asking and what capabilities should you be looking for in cross-channel identity and measurement?
This presentation is an overview of Signal's Unified Customer View solution. Learn how organizations can leverage a single view of the customer to power measurement and marketing.
Many retailers are stymied by the complex, multi-channel world of today's consumer. In today’s era of one-to-one personalized relationships, you need a way to link customer interactions, visits, purchases and the like from multiple touch points to fill those gaps and capture the 360° customer view needed to improve the customer experience, target offers and generate better returns.
One of the underpinning fundamentals of any Customer Experience Management (CXM) initiative, is the production of a detailed and accurate Customer Experience Maturity Assessment (CXMA). This white paper explains why a CXMA is required, and outlines best practices for developing one.
Becoming Customer Centric: A Business and IT RoadmapPlus Consulting
The rapid rise of global competition, combined with the adoption of Internet-based communications and cloud processing power, has created a state of hypercompetition across most industries. The antidote? Become customer centric. Here's a brief business and IT roadmap to make it happen.
Roll Your Own Customer Experience Platform By Cleve GibbonMarTech Conference
From the MarTech Conference in London, UK, October 20-21, 2015. SESSION: Rolling Your Own Customer Experience Platform. PRESENTATION: Rolling Your Own Customer Experience Platform - Given by Cleve Gibbon - @cognifide - Chief Marketing Technology Officer - Cognifide. #MarTech DAY1
Do you want your administration day even easier? Are you aware of the free code snippets, tools and products you could be using in your arsenal? This session will fly through as many of them as we can in sixty minutes. Screenshots, demos and a nice bundled list of where to get them all. Just in case we can't fit them all in!
Examples are Domino server console shortcuts, Sametime buddylist management, LDAP verification, improved search tools within your Notes client and even more. I don't want to give all the hints away here.
This deck explains IBM Bluemix, a PAAS based on open source (Cloud Foundry). It helps developers build applications quickly on the cloud using many of the services available, either 3rd party services or IBM services. It is the only PAAS in the market that offers Watson services.
The Power of IBM SmartCloud for Social Business and XPages App DevNiklas Heidloff
Video: http://www.youtube.com/watch?v=94N9FuicS-g
Author: Niklas Heidloff
The deck contains a sample scenario that shows how to leverage the great capabilities available in IBM SmartCloud for Social Business and it shows how to extend this functionality via (XPages) apps to implement specific business requirements.
IBM SmartCloud for Social Business provides a big set of out of the box functionality. For example you can easily invite guests to your organization without having to add these people to on premises directories first. IBM SmartCloud for Social Business also provides a lot of social functionality like file sharing, forums and more. Furthermore with the latest release you can access files from you mobile devices even when you are offline.
In order to implement specific business requirements that the SmartCloud might not provide out of the box, apps can be developed that use the IBM Social Business Toolkit SDK. The partner community scenario demonstrates how you can add workflow functionality and how you can have internal discussions via your own apps.
Zeta Insurance is a fictive health insurance company which works with partners, the insurance brokers, to sell their products. The communication with partners is done via a SmartCloud community to which partners can easily be added as guests. Product brochures are stored in the community as files and brokers can ask questions about products via forums.
The insurance brokers use the SmartCloud community user experience. The Zeta Insurance support team does NOT use the SmartCloud user interface. Instead the support specialists use an internal support app. This allows them assign questions to certain support specialists so that multiple people don't waste time working on the same questions in parallel. Furthermore the support specialists can have internal discussions before they post answers to questions from partners.
Video: http://www.youtube.com/watch?v=94N9FuicS-g
Author: Niklas Heidloff
The deck contains a sample scenario that shows how to leverage the great capabilities available in IBM SmartCloud for Social Business and it shows how to extend this functionality via (XPages) apps to implement specific business requirements.
IBM SmartCloud for Social Business provides a big set of out of the box functionality. For example you can easily invite guests to your organization without having to add these people to on premises directories first. IBM SmartCloud for Social Business also provides a lot of social functionality like file sharing, forums and more. Furthermore with the latest release you can access files from you mobile devices even when you are offline.
In order to implement specific business requirements that the SmartCloud might not provide out of the box, apps can be developed that use the IBM Social Business Toolkit SDK. The partner community scenario demonstrates how you can add workflow functionality and how you can have internal discussions via your own apps.
Zeta Insurance is a fictive health insurance company which works with partners, the insurance brokers, to sell their products. The communication with partners is done via a SmartCloud community to which partners can easily be added as guests. Product brochures are stored in the community as files and brokers can ask questions about products via forums.
The insurance brokers use the SmartCloud community user experience. The Zeta Insurance support team does NOT use the SmartCloud user interface. Instead the support specialists use an internal support app. This allows them assign questions to certain support specialists so that multiple people don't waste time working on the same questions in parallel. Furthermore the support specialists can have internal discussions before they post answers to questions from partners.
Building intelligent APIs - Andy Thurai, IBMPAPIs.io
The birth of a sophisticated Internet of Things has catapulted hybrid data collection, which mixes structured and unstructured data, to new heights. The goal with any analytics software is to find and improve better data sets rather than spending time in identifying, prepping, cleaning, and preparing the data. Not only is predicting and prescribing an action anticipating a future issue desired, but if the action is ignored then a forward thinking automatic adoption should suggest an advanced course correction based on previous action items not acted upon. Predictive analytics algorithms should recalibrate themselves. As the incoming data evolves, so do the algorithms – they must re-fit, re-predict and re-prescribe.
Andy Thurai, Program Director at IBM (API, IoT and Connected Cloud), discusses how the time has come for machines and humans to work together to make each other smarter. The combination of APIs, IoTs, big data, smarter analytics, and cognitive computing is transforming the way we see the future — and more importantly, what we do about it.
Connect 2017 DEV-1420 - Blue Mix and Domino – Complementing SmartcloudMatteo Bisi
This was our slides for IBM Connect 2017 in San Francisco. The best part was the live demo were we showed our "gateway" running inside a Docker container running on IBM Blue Mix. Our gateway is running with IBM Domino, WebSphere Liberty, CrossWorlds and a kind of magic.
Social Conndections VI -- Debugging IBM Connections During Install And OperationMartin Leyrer
With relational databases, LDAP servers, files shares and a lot of Java components, IBM Connections is a complex environment to install and operate. A diverse set of settings and tools is needed in case something does not work as expected.
In this talk I will present you the debugging settings for Connections that will offer additional information quickly, in case something goes wrong. Also, there will be recommendations for tools your customer should provide you on the server so you can work out any issues efficiently.
[IBM Pulse 2014] #1579 DevOps Technical Strategy and RoadmapDaniel Berg
Hey everyone. Here is the presentation that I had the pleasure of presenting the following deck with Maciej Zawadzki and Ruth Willenborg describing IBM's technical strategy and roadmap.
Enjoy!!!