Newlife Fertility Centre Canada is one of Canada’s leading fertility Centres providing a wide variety of treatments ranging from basic infertility care to the most advanced in vitro (IVF) technology available today. At Newlife, our team of experts is committed to working with you, to help realize your dream of parenthood. We will start by completing all the tests necessary to fully understand your specific situation, and then work with you to develop an individualized plan of care. It is this individualized approach, coupled with our state-of-the-art treatment centres that have given us such high success rates. We also offer a very comfortable clinic environment, a dedicated healthcare team and a cost conscious approach to our treatments.
The document analyzes the strengths, weaknesses, opportunities, and threats (SWOT) for the skilled nursing facility (SNF) sector. Key strengths include experience, low costs, and regulatory knowledge. Weaknesses include outdated business models, underinvestment, and lack of data/technology. Opportunities exist in specialized services, collaboration, and community outreach. Threats include healthcare integration, competition, and failing to adapt practices to a changing environment. Strategic planning is needed to address weaknesses, leverage strengths against opportunities, and mitigate threats through assessing resources, analyzing situations, developing plans, implementing effectively, and monitoring/redirecting as needed.
Davin Lundquist, MD
CMIO
Dignity Health Medical Foundation
Case Study: "Leveraging technology to build an organizational strategy fostering staff competency & physician satisfaction"
Health IT systems will never please all users however providers are employing strategies that can significantly improve user satisfaction. Staff re-education and continually measuring the effectiveness of initiatives can make a positive impact on an organization’s ability to realize gains with IT. This presentation will explore Dignity Health’s lessons learned and organizational strategy to ensure staff competency levels and physician satisfaction.
Dignity Health is a family of more than 60,000 caregivers and staff delivering excellent care to diverse communities across 17 states. Founded in 1986 and headquartered in San Francisco Dignity Health is the fifth largest hospital provider in the nation and the largest hospital system in California.
The document provides information on the planning and management of clinical service departments including the casualty, outpatient department, inpatient department, diagnostic services, operation theatre, and pathology laboratory. It discusses the organizational structure, staffing, responsibilities, processes, records maintained, and daily tasks for each department. The goal is to effectively plan and manage these critical service areas.
Aunt Martha's Youth Service Center provides a wide range of services to children, youth, and families across 49 locations in Illinois. It has over 1,000 employees and an annual budget of over $70 million. Services include counseling, foster care, education programs, health centers, and more. The organization aims to be a caring community resource through a model of cross-integration that coordinates clients' comprehensive needs.
This document provides an organizational chart for the Promotion Management team at RTP, led by Director Karen Ruffner. It includes managers and teams focused on different therapeutic areas, along with editors, designers, and production associates who support various promotion projects. Administrative support is provided by Clearissa Poston and Eilliotte Lawing.
2nd Annual Clinical Site Feasibility, Selection, and Startup, March 2011, Phi...ExL Pharma
Optimizing Trial Performance and Reducing Pharmaceutical Costs Through Effective Identification and Activation of Sites and Enhancing Stakeholder Communication
This document outlines plans to improve operations at Nyaya Health facilities. It discusses proposals to enhance salary and benefits for staff, clarify procurement processes, establish clear reporting structures and complaint channels, improve housing and transportation support, revise food and leave policies, implement disciplinary procedures, increase transparency, and strengthen community involvement. The goal is to address issues and better define guidelines, policies, and processes across the organization.
Tal & Associates is an executive search firm that specializes in finding qualified healthcare professionals. They have a detailed process for understanding both candidates and client opportunities to ensure the best matches. The firm works to attract candidates, including those not actively job searching. They can provide customized solutions to meet various staffing needs. Tal & Associates prides itself on finding "hidden" candidates that others may miss. They work to match professionals with outstanding organizations across various healthcare fields. The firm is led by President Lea Tal, who has over a decade of experience in healthcare executive search.
The document analyzes the strengths, weaknesses, opportunities, and threats (SWOT) for the skilled nursing facility (SNF) sector. Key strengths include experience, low costs, and regulatory knowledge. Weaknesses include outdated business models, underinvestment, and lack of data/technology. Opportunities exist in specialized services, collaboration, and community outreach. Threats include healthcare integration, competition, and failing to adapt practices to a changing environment. Strategic planning is needed to address weaknesses, leverage strengths against opportunities, and mitigate threats through assessing resources, analyzing situations, developing plans, implementing effectively, and monitoring/redirecting as needed.
Davin Lundquist, MD
CMIO
Dignity Health Medical Foundation
Case Study: "Leveraging technology to build an organizational strategy fostering staff competency & physician satisfaction"
Health IT systems will never please all users however providers are employing strategies that can significantly improve user satisfaction. Staff re-education and continually measuring the effectiveness of initiatives can make a positive impact on an organization’s ability to realize gains with IT. This presentation will explore Dignity Health’s lessons learned and organizational strategy to ensure staff competency levels and physician satisfaction.
Dignity Health is a family of more than 60,000 caregivers and staff delivering excellent care to diverse communities across 17 states. Founded in 1986 and headquartered in San Francisco Dignity Health is the fifth largest hospital provider in the nation and the largest hospital system in California.
The document provides information on the planning and management of clinical service departments including the casualty, outpatient department, inpatient department, diagnostic services, operation theatre, and pathology laboratory. It discusses the organizational structure, staffing, responsibilities, processes, records maintained, and daily tasks for each department. The goal is to effectively plan and manage these critical service areas.
Aunt Martha's Youth Service Center provides a wide range of services to children, youth, and families across 49 locations in Illinois. It has over 1,000 employees and an annual budget of over $70 million. Services include counseling, foster care, education programs, health centers, and more. The organization aims to be a caring community resource through a model of cross-integration that coordinates clients' comprehensive needs.
This document provides an organizational chart for the Promotion Management team at RTP, led by Director Karen Ruffner. It includes managers and teams focused on different therapeutic areas, along with editors, designers, and production associates who support various promotion projects. Administrative support is provided by Clearissa Poston and Eilliotte Lawing.
2nd Annual Clinical Site Feasibility, Selection, and Startup, March 2011, Phi...ExL Pharma
Optimizing Trial Performance and Reducing Pharmaceutical Costs Through Effective Identification and Activation of Sites and Enhancing Stakeholder Communication
This document outlines plans to improve operations at Nyaya Health facilities. It discusses proposals to enhance salary and benefits for staff, clarify procurement processes, establish clear reporting structures and complaint channels, improve housing and transportation support, revise food and leave policies, implement disciplinary procedures, increase transparency, and strengthen community involvement. The goal is to address issues and better define guidelines, policies, and processes across the organization.
Tal & Associates is an executive search firm that specializes in finding qualified healthcare professionals. They have a detailed process for understanding both candidates and client opportunities to ensure the best matches. The firm works to attract candidates, including those not actively job searching. They can provide customized solutions to meet various staffing needs. Tal & Associates prides itself on finding "hidden" candidates that others may miss. They work to match professionals with outstanding organizations across various healthcare fields. The firm is led by President Lea Tal, who has over a decade of experience in healthcare executive search.
The impact of eHealth on Healthcare Professionals and Organisations: e-health and Healthcare Organization. Piqué J. eHealth week 2010 (Barcelona: CCIB Convention Centre; 2010)
The Infection Control Committee is an interdisciplinary task force that aims to minimize patient and employee risk. It includes representation from physicians, nursing staff, and infection control practitioners who work to control and prevent the spread of infections in the healthcare facility.
This document lists over 200 attendees of the MEDTECH 2012 conference. It includes their names, titles, and organizations. The attendees represent a variety of organizations involved in medical technology and healthcare, including companies, universities, hospitals, and government agencies.
The document lists the attendees of the MEDTECH 2012 conference. There were over 100 attendees from various organizations listed, including their names, titles, and organizations. The attendees represented companies in the medical device, biotech, and regulatory fields.
This document outlines an orientation for a dentist office introducing in-house dental specialties. It includes an agenda for the orientation covering introductions, training sessions for different staff roles, and a discussion on comprehensive dentistry and the benefits of an in-house specialty model. The benefits highlighted are providing comprehensive treatment for patients, increasing patient satisfaction by keeping them within the familiar dentist office, and simplifying communication and coordination between general dentists and specialists.
Basavarajeeyam is a Sreshta Sangraha grantha (Compiled book ), written by Neelkanta kotturu Basavaraja Virachita. It contains 25 Prakaranas, First 24 Chapters related to Rogas& 25th to Rasadravyas.
Does Over-Masturbation Contribute to Chronic Prostatitis.pptxwalterHu5
In some case, your chronic prostatitis may be related to over-masturbation. Generally, natural medicine Diuretic and Anti-inflammatory Pill can help mee get a cure.
share - Lions, tigers, AI and health misinformation, oh my!.pptxTina Purnat
• Pitfalls and pivots needed to use AI effectively in public health
• Evidence-based strategies to address health misinformation effectively
• Building trust with communities online and offline
• Equipping health professionals to address questions, concerns and health misinformation
• Assessing risk and mitigating harm from adverse health narratives in communities, health workforce and health system
- Video recording of this lecture in English language: https://youtu.be/kqbnxVAZs-0
- Video recording of this lecture in Arabic language: https://youtu.be/SINlygW1Mpc
- Link to download the book free: https://nephrotube.blogspot.com/p/nephrotube-nephrology-books.html
- Link to NephroTube website: www.NephroTube.com
- Link to NephroTube social media accounts: https://nephrotube.blogspot.com/p/join-nephrotube-on-social-media.html
Integrating Ayurveda into Parkinson’s Management: A Holistic ApproachAyurveda ForAll
Explore the benefits of combining Ayurveda with conventional Parkinson's treatments. Learn how a holistic approach can manage symptoms, enhance well-being, and balance body energies. Discover the steps to safely integrate Ayurvedic practices into your Parkinson’s care plan, including expert guidance on diet, herbal remedies, and lifestyle modifications.
Promoting Wellbeing - Applied Social Psychology - Psychology SuperNotesPsychoTech Services
A proprietary approach developed by bringing together the best of learning theories from Psychology, design principles from the world of visualization, and pedagogical methods from over a decade of training experience, that enables you to: Learn better, faster!
Rasamanikya is a excellent preparation in the field of Rasashastra, it is used in various Kushtha Roga, Shwasa, Vicharchika, Bhagandara, Vatarakta, and Phiranga Roga. In this article Preparation& Comparative analytical profile for both Formulationon i.e Rasamanikya prepared by Kushmanda swarasa & Churnodhaka Shodita Haratala. The study aims to provide insights into the comparative efficacy and analytical aspects of these formulations for enhanced therapeutic outcomes.
The impact of eHealth on Healthcare Professionals and Organisations: e-health and Healthcare Organization. Piqué J. eHealth week 2010 (Barcelona: CCIB Convention Centre; 2010)
The Infection Control Committee is an interdisciplinary task force that aims to minimize patient and employee risk. It includes representation from physicians, nursing staff, and infection control practitioners who work to control and prevent the spread of infections in the healthcare facility.
This document lists over 200 attendees of the MEDTECH 2012 conference. It includes their names, titles, and organizations. The attendees represent a variety of organizations involved in medical technology and healthcare, including companies, universities, hospitals, and government agencies.
The document lists the attendees of the MEDTECH 2012 conference. There were over 100 attendees from various organizations listed, including their names, titles, and organizations. The attendees represented companies in the medical device, biotech, and regulatory fields.
This document outlines an orientation for a dentist office introducing in-house dental specialties. It includes an agenda for the orientation covering introductions, training sessions for different staff roles, and a discussion on comprehensive dentistry and the benefits of an in-house specialty model. The benefits highlighted are providing comprehensive treatment for patients, increasing patient satisfaction by keeping them within the familiar dentist office, and simplifying communication and coordination between general dentists and specialists.
Basavarajeeyam is a Sreshta Sangraha grantha (Compiled book ), written by Neelkanta kotturu Basavaraja Virachita. It contains 25 Prakaranas, First 24 Chapters related to Rogas& 25th to Rasadravyas.
Does Over-Masturbation Contribute to Chronic Prostatitis.pptxwalterHu5
In some case, your chronic prostatitis may be related to over-masturbation. Generally, natural medicine Diuretic and Anti-inflammatory Pill can help mee get a cure.
share - Lions, tigers, AI and health misinformation, oh my!.pptxTina Purnat
• Pitfalls and pivots needed to use AI effectively in public health
• Evidence-based strategies to address health misinformation effectively
• Building trust with communities online and offline
• Equipping health professionals to address questions, concerns and health misinformation
• Assessing risk and mitigating harm from adverse health narratives in communities, health workforce and health system
- Video recording of this lecture in English language: https://youtu.be/kqbnxVAZs-0
- Video recording of this lecture in Arabic language: https://youtu.be/SINlygW1Mpc
- Link to download the book free: https://nephrotube.blogspot.com/p/nephrotube-nephrology-books.html
- Link to NephroTube website: www.NephroTube.com
- Link to NephroTube social media accounts: https://nephrotube.blogspot.com/p/join-nephrotube-on-social-media.html
Integrating Ayurveda into Parkinson’s Management: A Holistic ApproachAyurveda ForAll
Explore the benefits of combining Ayurveda with conventional Parkinson's treatments. Learn how a holistic approach can manage symptoms, enhance well-being, and balance body energies. Discover the steps to safely integrate Ayurvedic practices into your Parkinson’s care plan, including expert guidance on diet, herbal remedies, and lifestyle modifications.
Promoting Wellbeing - Applied Social Psychology - Psychology SuperNotesPsychoTech Services
A proprietary approach developed by bringing together the best of learning theories from Psychology, design principles from the world of visualization, and pedagogical methods from over a decade of training experience, that enables you to: Learn better, faster!
Rasamanikya is a excellent preparation in the field of Rasashastra, it is used in various Kushtha Roga, Shwasa, Vicharchika, Bhagandara, Vatarakta, and Phiranga Roga. In this article Preparation& Comparative analytical profile for both Formulationon i.e Rasamanikya prepared by Kushmanda swarasa & Churnodhaka Shodita Haratala. The study aims to provide insights into the comparative efficacy and analytical aspects of these formulations for enhanced therapeutic outcomes.
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Muktapishti is a traditional Ayurvedic preparation made from Shoditha Mukta (Purified Pearl), is believed to help regulate thyroid function and reduce symptoms of hyperthyroidism due to its cooling and balancing properties. Clinical evidence on its efficacy remains limited, necessitating further research to validate its therapeutic benefits.
3. At A Glance Managing Director
Dr. Samuel Soliman
Vice President
Nival Ebeid
Laboratory Dept.
Director Associate Services
Dr. Bin Wang
Operations Dept. Mgr.
Associate Physicians
Sylvia Abadeer Counselors
Finance & IT Dept. Colette Barras
OB/GYNE Catherine Moore
Dr. S. Daya
Ultrasound Dept. Dr. K. Ben Omran Acupuncture
Ultrasound Mgr. Operations Dept. Dr. Jai Li
Dr. E. Badi
Vacant
Urologist Dietitian
Marketing Dept.
Dr. M. Beheshti Rowena Santillan
Nursing Dept.
Pharmacy/Inventory
Radiologist Pharmacy Techs.
Dr. M. Jain
Reception Dept.
Dr. R. Duggal
Human Resources
Dept.
4. Operations Department
Operations
Manager
Sylvia Abadeer
Operations
Coordinator
Micheline Botros
Human
Ultrasound Dept. Nursing Dept. Reception Dept. Resources
Dept.
Reception
Nursing Mgr. Coordinator
Ultrasound Mgr. HR Coordinator
Laura Keough
Receptionists
IVF & OR Monitoring
US Team Leader. US Techs.
Nurse Supervisor Nurse Supervisor
5. Finance and Marketing Departments
Vice President
Finance/Admin/Marketing
Nival Ebeid
Operations Finance & IT
Marketing Manager
Manager Manager
Vacant
Sylvia Abadeer Vacant
Marketing Accounts
Yoga & Retention Billing
Specialist Management
Program Korina Reyes
Malika Durrani Saiyad Ali
Pharmacy
Telemarketing Accounting
Coordinator
Officers Kareem Ahmad
Michelin Botros
Financial Planning
Marketing
& Reporting
Representative
Ingrand ,Andrian
Ashish Gogate
,Wina
6. Laboratory Department
Senior Embryologist
Rania Baydoun
Lab. IVF Coordinator Andrologist
Leena Chellakudam ( as scheduled)
Lab Director
Bin Wang
Lab. Technicians
Senior Phlebotomist
Emily Monfero
7. Nursing Department
Operation
Manager
Sylvia Abadeer
Nurse Manager
Laura Keough
Monitoring
IVF + OR Nurse
Nurse
Supervisor
Supervisor
Nicole Goodman
Raisa Salceda
RPNs RNs RPNs
9. Our Aim
• Here at Newlife, we are committed to
innovation in reproductive care in a
Our Vision compassionate and friendly setting and
most of all, we provide hope through
individual care.
• To be the premier ART service provider
Our Mission through convenient locations providing
highly personalized service.
• Amongst the highest pregnancy rates on a
Our national level.
Strength • Personalized service.
• Multiple centres for patient convenience
10. Our Core Values
We explain to our patients their options, we
Empowerment encourage patients to get educated and help
them take charge of their decisions when it
comes to treatment.
We treat all our patients with respect; we are
Respect/ non-judgemental and always show compassion
Compassion in difficult times when treatment fails to
achieve its objective.
We are an equitable employer and value our
Equity/ employees. We have an effective complaint
Fairness process for both employees and patients.
11. Our Core Values…Contd
We are open and welcome to constructive
Openness/ criticisms, suggestions, advice from
Clarity patients, employees and referring physicians. We
communicate clearly with our employees, patients and
referring physicians.
We have a high degree of integrity when it comes to
patient advice regarding treatment options; our
guiding principle is to help our patients achieve a
Integrity healthy singleton pregnancy, in the shortest period
using the least expensive solution.
We are ethical when delivering services, respectful of
patient autonomy, balancing that with safety of the
Ethical patient and safety of their future offspring. We are
mindful of current community, social and various
religious ethical standards.
12. SWOT Analysis
High success rates
Continuous investment/improvement
in clinical context upgrades Limited number of full time physicians
(equipment/services) Hired staff in some key departments
Diversified staff and personalized care are less than one year in job tenure.
Advanced platform of systems and Longer wait times for monitoring.
documents.
New patients consultation within
three weeks Strength Weakness
Opportunity Threat
Provide diagnostic testing services to With success and expansion there are
outside physicians. challenges with communication and
Provide specialized IVF lab services to customer service.
other physicians. Local economy health and
Attract quality physicians and employees. employment levels.
Expansion to underserviced areas Changing government regulations and
health care funding.
13. Key Milestones
Expansion in Burlington
Richmond Hill Clinic
Expansion in Mississauga Patient Retention Program
Established egg freezing
Established in Established Highest frozen transfer
(7 babies delivered to date)
June 2004- Vitrification pregnancy rate in Canada
Brampton
2004 2005 2006 2007 2008 2009 2010 2011
Moved to current Established PGS and FISH Reduced multiple rate
Implemented DET
location (60 babies born to date.) to 17% from 45%
Implemented OSCAR Highest frozen transfer
Burlington Clinic Primer accreditation
Expansion in Brampton pregnancy rate in
award
Canada
Woodbridge Clinic Implemented SET
Inspection CPSO
Implemented IVF record
keeping system integrated Introduced 5 day biopsy
with EMR IMSI Program
Started Call centre
Expansion in Woodbridge
& Mississauga
17. Our Goals
Establish Newlife as a
preferred employer
Enhance patient satisfaction and
experience.
Empower patients through
education and seek their input.
Enhance services to patients
through convenient locations.
Provide safe and quality service to our patients
18. Focus in 2011-2012
Training Patients Safety
Communication
Patient focus
Employees
Safety Co-Workers Experience
Customer Incidents/ Input
Service Corrective
Input/Worklife actions
19. How Will We Do This
Commit to safety and quality management standards.
• Educate employees on required workplace and
patients’ safety standards
• Incident report tracking and corrective/preventive
actions
• Partner with clients to raise awareness on safety
rights and responsibilities
Enhance and improve client education.
• Fertility education series .
• Continuous enhancement of website as a rich
informative reference for clients’ education
regarding services provided and explanation for
needed inquiries.
• Track and follow up satisfaction questionnaires
to monitor response.
20. How Will We Do This…Contd
Enhance patient satisfaction and experience.
Strengthen customer service.
• In-house customer service training for reception
and call centre staff.
• Provide more employees with second language on
phones and front desk.
• Patient involvement initiative.
• Easy access to medical staff :nursing advice/4-8pm
pager
Improve wait time for customer services
• Training receptionists on booking procedure
• Pre-emptive extra staff scheduling
• Recruit part time technicians
• Track wait times
21. Key Challenges
• Limited availability of experienced staff in the
fertility field.
• Variation in knowledge base (senior versus newly
Staff
hired staff)
• Limited leadership capabilities in the supervisory
level
• Staff retention , reduce turnover to build on exiting
knowledge
• Large diversified ethnic/language groups
Client Base
• Demands for high level of customer service and
effective communication
• Financial burden of treatment and our ability to
provide assistance
• Time constraints on full time employed patients
• Ageing patient population and the need for donor
egg
23. At A Glance
Multiple Rates
• Overall multiple rates decreased from 39% in 2009 to 26% in 2010.
• The multiple rates in fresh cycles dramatically decreased from 45%
in 2009 to 19% in 2010.
Pregnancy Rates
• Pregnancy rates in FET in all categories remains high.
• Since we have carried out significant percentage of eSET, freezing
all cycles, and have carried out lab renovation, the pregnancy rate
in fresh cycles of age 36-39 age group has dropped slightly.
Results for 2011 ( 6months)
• For 47 freeze all cycles with AA blastocysts, in subsequent 1st FET
cycles, 92% are HCG positive, and 70% are heart beat positive. ( All
ages)
• In 2011 we have increased eSET percentage in FET cycles, in order
to decrease multiple rate in FET more significantly
• Improvement of efficiency of IUI:12% of overall pregnancies
31. Safety Initiatives
Patient
Improve effectiveness and coordination of communication among
patients/care providers across the continuum.
Communication collateral developed for patient education.
Employee
• Safety training sessions(emergency preparedness, system
effectiveness)
• Patient involvement program with employees.
Clinical
• Follicle aspiration to minimize multiples with IUI, check list
• Implemented Single ET to reduce multiple rate.
• Reduction in OHSS (almost none this year versus last year, 3 severe )
Organizational
• Reduce the risk of health service organization-acquired infections, and
their impact across the continuum of care/service
32. Measurable Outcomes
Indicator Outcome
Hand Hygiene before contact. Performed informal checks.
Targets to be defined.
Incidents reported due to inaccuracy in Decrease by 15%
following patient protocols ( double identifier,
inaccurate charting, unclear medication
dosage.
Incidents reported due to unclarity of Decrease by 20%
communication with patients.
Formal patient complaints reported due to Decrease by 20%
system/process failure.
33. Patient Retention
Objectives:
• Collect and analyse patient retention
• Consolidate and understand reasons for patient
discontinuation
Methodology :
Contact Patients
Identify Patients ( per call script)
Track reason for No further
discontinuation follow up
Rebook Patients
34. Process
Personnel Tools
• Lead Coordinator • Tracking Excel Sheet ( Hotmail)
• Set patient identification parameters and overlook • Existing Database for patient
tracking
identification/contact details ( oscar)
• Satellite Coordinators
• Identify patients/ execute patient contact and
tracking
• Updates and progress communication with lead
coordinator on weekly basis
Type of Information Tracked
Patient Name First seen Return Date Stopped at Reason
Aggregate Data for Analysis
NewLife Qr 1( May –July Q2 ( Aug-Oct) Q3 ( Nov-Jan)
2011)
Total Patients Scheduled
Total Patients Seen
Number of No Shows/%
Number Of Cancellations/%
Totals