Newfies dialer - autodialer : freeswitch weekly conference 13 march2013

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Newfies-Dialer is a voice broadcasting and auto-dialing solution, it allows you to call millions of contacts and deliver emergency messages, complex IVR and survey application.

Technology

Auto-Dialer & Telephone Survey
Platform with FreeSWITCH
Areski Belaid
<info@star2billing.com>
13th March 2013

slideshare.net/areski/

github.com/Star2Billing/newfies-dialer

How does it work?
1) Create IVR application / Survey
2) Import Contacts
3) Create Phonebook and Campaign
4) Campaign Settings :
CallerID / Speed / Call duration / Schedule

5) Start Campaign

Recent deployments

- "Huron County", Emergency calling system:
Call to duty, Contact verification system

- "TransparentAID", Report incident system
build on Newfies-Dialer coupled with callback
system

- Telemarketing, Survey

What's new in V2
- Acapela integration - TTS
- New IVR App Editor (Survey)
- Enhancements to the survey branching, logic and
capabilities
- Comprehensive API and API Explorer
- Contact fields & Tag support in TTS
- Real-time Reporting
- Extension Dialing

What's new in V2 (next)
- TTS Preview - Preview the TTS in browser

- SMS Support - Commercial module

- AMD module detect answering machine

- Duplicate campaign, export surveys

- Friendly reporting tool and dashboard

Technical updates V2
- Deployment with Nginx, Gunicorn, Supervisord

- DBMS - PostgreSQL

- Continuous Integration (travis-ci.org)

- Lua FS Application

Performance
- Closer to FreeSWITCH - mod_Lua

- Caching : issues using memcached
lua cache on filesystem : https://github.com/areski/lua-lfs-cache

- Bulk inserts : use FS heartbeat

- Django optimization : https://docs.djangoproject.com/en/1.
4/topics/db/optimization/

- PostgreSQL : use logs wisely

Roadmap Newfies-Dialer V3

- Port to Django 1.5
- Redirect to SIP endpoint
- Callcenter / Agent interface
- Inbound campaign / DID management
- Improve the Dashboard

General Info
- Website : http://www.newfies-dialer.org
- Mailing-list : Google Group
- Get started : Install script
- Documentation : http://docs.newfies-dialer.org

Hope you enjoyed it!
Questions?

slideshare.net/areski/

github.com/Star2Billing/newfies-dialer

twitter.com/areskib

Contact email : newfies-dialer@star2billing.com

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Newfies dialer - autodialer : freeswitch weekly conference 13 march2013

1. Auto-Dialer & Telephone Survey Platform with FreeSWITCH Areski Belaid <info@star2billing.com> 13th March 2013 slideshare.net/areski/ github.com/Star2Billing/newfies-dialer

2. How does it work? 1) Create IVR application / Survey 2) Import Contacts 3) Create Phonebook and Campaign 4) Campaign Settings : CallerID / Speed / Call duration / Schedule 5) Start Campaign

3. Create IVR Application

8. Recent deployments - "Huron County", Emergency calling system: Call to duty, Contact verification system - "TransparentAID", Report incident system build on Newfies-Dialer coupled with callback system - Telemarketing, Survey

9. What's new in V2 - Acapela integration - TTS - New IVR App Editor (Survey) - Enhancements to the survey branching, logic and capabilities - Comprehensive API and API Explorer - Contact fields & Tag support in TTS - Real-time Reporting - Extension Dialing

10. What's new in V2 (next) - TTS Preview - Preview the TTS in browser - SMS Support - Commercial module - AMD module detect answering machine - Duplicate campaign, export surveys - Friendly reporting tool and dashboard

11. Under the hood

12. Technical updates V2 - Deployment with Nginx, Gunicorn, Supervisord - DBMS - PostgreSQL - Continuous Integration (travis-ci.org) - Lua FS Application

13. Performance - Closer to FreeSWITCH - mod_Lua - Caching : issues using memcached lua cache on filesystem : https://github.com/areski/lua-lfs-cache - Bulk inserts : use FS heartbeat - Django optimization : https://docs.djangoproject.com/en/1. 4/topics/db/optimization/ - PostgreSQL : use logs wisely

14. Roadmap Newfies-Dialer V3 - Port to Django 1.5 - Redirect to SIP endpoint - Callcenter / Agent interface - Inbound campaign / DID management - Improve the Dashboard

15. General Info - Website : http://www.newfies-dialer.org - Mailing-list : Google Group - Get started : Install script - Documentation : http://docs.newfies-dialer.org

16. Hope you enjoyed it! Questions? slideshare.net/areski/ github.com/Star2Billing/newfies-dialer twitter.com/areskib Contact email : newfies-dialer@star2billing.com

Newfies dialer - autodialer : freeswitch weekly conference 13 march2013

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