NEVER A STRAIGHT LINE: CREATING A CAREER IN TECH - ELIZABETH TOBEY
•
0 likes•134 views
Elizabeth Tobey spoke at SUPCONF NYC 2016 about creating a career in tech. She discussed how her career path has never followed a straight line and has taken many twists and turns over the years working in different roles and industries within technology.
Report
Share
Report
Share
Download to read offline
Recommended
CASTING SUPPORT ENGINEERS: AUDITIONING TO CREATE YOUR DREAM TEAM - KAREN ARNOLD
The document is announcing a casting call for support engineers at Automattic to join their team. Automattic, led by Karen Arnold, is looking for engineers to hire at their upcoming SUPCONF NYC 2016 conference. The document invites engineers to audition and try out for a chance to work at Automattic and be part of their dream team.
CONNECTING CUSTOMER SUPPORT AND REVENUE: BRIDGING THE GAP WITH DATA - GRAHAM ...
The document discusses connecting customer support and revenue by bridging the gap with data. Graham Murphy will present at the SUPCONF NYC 2016 conference on how the mesosphere can help link customer support and generating revenue through the use of data. The conference presentation aims to show how data can be used to better connect a company's customer service with its financial performance.
WHEN AND HOW TO BREAK UP WITH ABUSIVE CUSTOMERS - LANCE CONZETT
This 3 sentence document discusses breaking up with abusive customers. It mentions Lance Conzett will present at SUPCONF NYC 2016 on when and how to break up with abusive customers. The presentation will provide guidance on ending relationships with difficult or problematic customers.
Understanding the Power of Content Marketing
Join a detailed discussion around the importance of content in a B2C and B2B world. We’ll discuss best-in-class examples of infographics, corporate blogs, and strategies on how to create content that drives individuals to buy into your brand.
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Maintaining professional connections takes effort but doesn't need to be stressful. The author recommends a low-key approach of sending occasional messages to update contacts on your current work and life, and asking how they are doing in return. Keeping in touch in this casual way helps strengthen your network over time with minimal effort on your part.
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
Hiring for only "culture fit" can limit diversity and innovation. While company culture is important, focusing solely on how well a candidate's personality matches your current team can exclude qualified candidates from various backgrounds. Hiring managers should evaluate both a candidate's qualifications and potential cultural fit, and recognize that different types of people can strengthen culture in different ways.
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Many companies focus either on customers or products, but not both. However, it is possible for companies to have a customer-centric culture while also prioritizing product development. With the right leadership and processes, companies can gather deep customer insights to drive product innovation and deliver exceptional customer experiences through their products.
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
A team at MailChimp was asked to change their work hours from a traditional 9-5 schedule to flexible hours. When surveyed about the change, employees reported that clear communication from leadership and maintaining a good company culture were most important. Having leadership set a good example by being flexible themselves and prioritizing outcomes over face time also helped the team adapt to the new schedule successfully.
Recommended
CASTING SUPPORT ENGINEERS: AUDITIONING TO CREATE YOUR DREAM TEAM - KAREN ARNOLD
The document is announcing a casting call for support engineers at Automattic to join their team. Automattic, led by Karen Arnold, is looking for engineers to hire at their upcoming SUPCONF NYC 2016 conference. The document invites engineers to audition and try out for a chance to work at Automattic and be part of their dream team.
CONNECTING CUSTOMER SUPPORT AND REVENUE: BRIDGING THE GAP WITH DATA - GRAHAM ...
The document discusses connecting customer support and revenue by bridging the gap with data. Graham Murphy will present at the SUPCONF NYC 2016 conference on how the mesosphere can help link customer support and generating revenue through the use of data. The conference presentation aims to show how data can be used to better connect a company's customer service with its financial performance.
WHEN AND HOW TO BREAK UP WITH ABUSIVE CUSTOMERS - LANCE CONZETT
This 3 sentence document discusses breaking up with abusive customers. It mentions Lance Conzett will present at SUPCONF NYC 2016 on when and how to break up with abusive customers. The presentation will provide guidance on ending relationships with difficult or problematic customers.
Understanding the Power of Content Marketing
Join a detailed discussion around the importance of content in a B2C and B2B world. We’ll discuss best-in-class examples of infographics, corporate blogs, and strategies on how to create content that drives individuals to buy into your brand.
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Maintaining professional connections takes effort but doesn't need to be stressful. The author recommends a low-key approach of sending occasional messages to update contacts on your current work and life, and asking how they are doing in return. Keeping in touch in this casual way helps strengthen your network over time with minimal effort on your part.
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
Hiring for only "culture fit" can limit diversity and innovation. While company culture is important, focusing solely on how well a candidate's personality matches your current team can exclude qualified candidates from various backgrounds. Hiring managers should evaluate both a candidate's qualifications and potential cultural fit, and recognize that different types of people can strengthen culture in different ways.
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Many companies focus either on customers or products, but not both. However, it is possible for companies to have a customer-centric culture while also prioritizing product development. With the right leadership and processes, companies can gather deep customer insights to drive product innovation and deliver exceptional customer experiences through their products.
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
A team at MailChimp was asked to change their work hours from a traditional 9-5 schedule to flexible hours. When surveyed about the change, employees reported that clear communication from leadership and maintaining a good company culture were most important. Having leadership set a good example by being flexible themselves and prioritizing outcomes over face time also helped the team adapt to the new schedule successfully.
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Motivate Your Team with Individual Performance Metrics discusses how to motivate employees by tracking individual performance metrics. Tracking metrics like tasks completed, projects delivered on time, or customer satisfaction scores allows managers to provide feedback and recognition to top performers. Focusing on individual accomplishments in addition to team goals can boost employee engagement and productivity.
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Being thrown into a management role without experience or training can be overwhelming but provides valuable learning opportunities. The author shares lessons learned in her first few months as a new manager, including focusing on developing relationships with her team, learning to delegate tasks, and gaining confidence in her abilities as a leader.
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Automattic expanded their support for multiple languages beyond just English. They went from only supporting English to now supporting over 6 different languages on their site. The document discusses how Automattic was able to expand their language support across more languages.
Louise Draper: Measure the Success of Your Self-Service Offerings
Self-service offerings allow customers to help themselves, but companies need to measure how well these offerings are working. Key metrics to track include the percentage of issues resolved through self-service, customer satisfaction scores for the self-service experience, and how much self-service reduces calls to support agents. Tracking these metrics will help companies understand if their self-service offerings are truly helping customers and reducing support costs.
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
This document discusses forecasting support needs for growing companies. It notes that as companies expand, their support requirements do not always increase in a linear, predictable fashion. Additional support staff or resources may be suddenly needed as usage or customer needs change unexpectedly.
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Operations is for Everybody discusses how operations teams create and maintain resources that the whole company uses. It argues that operations work benefits all teams, so operations teams should involve others to get feedback and buy-in on priorities. Operations teams that collaborate this way can better support the whole company's goals.
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Emotional intelligence helps you better support your support team. Having empathy for others allows you to understand their perspectives and needs. Practicing emotional intelligence creates a more positive work environment where people feel heard and cared for.
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Building an ideal customer experience dashboard requires trial and error to determine the right metrics and data visualizations. The author details their process of experimenting with different metrics and visualizations to create a dashboard that provides valuable insights into the customer journey and experience. An effective CX dashboard should synthesize data across teams to identify opportunities and drive improvements through a shared understanding of customer needs.
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Getting out of your comfort zone and saying yes to new opportunities can help you build strong relationships with your peers. By attending events you may not normally go to and volunteering for projects you aren't required to do, you show colleagues you are willing to get involved and help others. Forming these connections through shared experiences makes you a more valuable member of any team and opens the door to future career opportunities.
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting growth is challenging as it is rarely linear. Andrea Silas from DreamHost gave a talk at the 2019 SD Leadership Summit on how to provide support for forecasting. She emphasized that organizations need to account for non-linear growth when planning support coverage.
Growth Rubrics and How To Make 'Em worksheets
This document provides a growth rubric worksheet to evaluate communication skills. It includes categories for evaluation, qualities and skills for each category, instructions for prioritizing them, getting feedback, and having agents self-evaluate. The document provides a sample communication category rubric with 4 levels and increasing skills, from asking clarifying questions to generating needed information and clear communication. It also includes a sample "Solves Tickets Efficiently" category and a point scale for determining overall evaluation level.
Growth Rubrics and How To Make 'Em by Danna Sampson
The document discusses how to create growth rubrics for evaluating employees. It provides examples of categories and levels that could be used in a rubric for customer support agents. The categories include bugs, solving tickets efficiently, communication, and being informative. For each category, it lists different levels of performance criteria. It then guides how to collaboratively create rubrics, such as brainstorming categories, filling in requirements, and prioritizing them. The final part discusses giving agents self-evaluations using the rubric.
Tech Stacks In A Successful Contact Center by Ramon Icasiano
This document discusses technology stacks used in successful contact centers. It was presented at the SD Expo Americas 2019 conference by Ramon Icasiano of Stella Connect. The document focuses on the importance of integrating different technologies to power modern contact centers and provide excellent customer experiences.
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
1. The document provides a method for support teams to scope issues by developing a priority matrix with two dimensions: Impact and Severity.
2. Impact refers to how many users are affected, while Severity refers to how the product/service is affected. Different levels such as small, medium, large are defined for each.
3. For business-to-business companies, two additional dimensions are recommended: Customer Value and Customer Severity. Customer Value refers to how important a customer is to the business, while Customer Severity refers to how a problem affects a specific customer's product/service.
Stories about numbers; driving business-wide understanding about data through...
This document discusses using narrative to effectively communicate data and information within an organization. It introduces the five elements of a data narrative: characters, setting/context, plot, conflict/resolution, and theme. For each element, it provides a brief explanation of how to incorporate that element when telling a data narrative. The overall message is that applying these narrative elements can help non-technical audiences better understand and remember insights from data.
How to Scale the Care by Aurore Lanchart
1) The document discusses how to scale customer care as a company grows. It emphasizes interacting with customers before product-market fit, creating processes during product-market fit, and automating and measuring during scaling.
2) Key points include interacting as much as possible with customers before product-market fit, preparing recruitment and onboarding processes during product-market fit, and automating and measuring during scaling.
3) The document also provides examples of responding to customer emails by apologizing, investigating issues, making changes or refunds requested, and wishing the customer a good day.
Supporting Support Team Discovery Circle
Handout from Jenny Dempsey's workshop, "Supporting Your Support Team Starts with You."
Presented at Support Driven Expo in Portland, Oregon, July 2019.
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
The document discusses leadership skills that can be developed even in non-leadership roles. It argues that leadership skills are actionable and can be improved through practice, unlike inherent traits. Some key leadership skills mentioned include decisiveness, relationship building, problem-solving, communication, and awareness. The document provides examples of demonstrating these skills in team situations, such as handling a mistake made by a teammate, teaching a teammate who needs additional help, and taking charge during an outage when the team lead is absent. It concludes by providing additional resources on leadership skills and traits.
12 steps to transform your organization into the agile org you deserve
During an organizational transformation, the shift is from the previous state to an improved one. In the realm of agility, I emphasize the significance of identifying polarities. This approach helps establish a clear understanding of your objectives. I have outlined 12 incremental actions to delineate your organizational strategy.
Sethurathnam Ravi: A Legacy in Finance and Leadership
Sethurathnam Ravi, also known as S Ravi, is a distinguished Chartered Accountant and former Chairman of the Bombay Stock Exchange (BSE). As the Founder and Managing Partner of Ravi Rajan & Co. LLP, he has made significant contributions to the fields of finance, banking, and corporate governance. His extensive career includes directorships in over 45 major organizations, including LIC, BHEL, and ONGC. With a passion for financial consulting and social issues, S Ravi continues to influence the industry and inspire future leaders.
More Related Content
More from Support Driven
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Motivate Your Team with Individual Performance Metrics discusses how to motivate employees by tracking individual performance metrics. Tracking metrics like tasks completed, projects delivered on time, or customer satisfaction scores allows managers to provide feedback and recognition to top performers. Focusing on individual accomplishments in addition to team goals can boost employee engagement and productivity.
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Being thrown into a management role without experience or training can be overwhelming but provides valuable learning opportunities. The author shares lessons learned in her first few months as a new manager, including focusing on developing relationships with her team, learning to delegate tasks, and gaining confidence in her abilities as a leader.
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Automattic expanded their support for multiple languages beyond just English. They went from only supporting English to now supporting over 6 different languages on their site. The document discusses how Automattic was able to expand their language support across more languages.
Louise Draper: Measure the Success of Your Self-Service Offerings
Self-service offerings allow customers to help themselves, but companies need to measure how well these offerings are working. Key metrics to track include the percentage of issues resolved through self-service, customer satisfaction scores for the self-service experience, and how much self-service reduces calls to support agents. Tracking these metrics will help companies understand if their self-service offerings are truly helping customers and reducing support costs.
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
This document discusses forecasting support needs for growing companies. It notes that as companies expand, their support requirements do not always increase in a linear, predictable fashion. Additional support staff or resources may be suddenly needed as usage or customer needs change unexpectedly.
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Operations is for Everybody discusses how operations teams create and maintain resources that the whole company uses. It argues that operations work benefits all teams, so operations teams should involve others to get feedback and buy-in on priorities. Operations teams that collaborate this way can better support the whole company's goals.
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Emotional intelligence helps you better support your support team. Having empathy for others allows you to understand their perspectives and needs. Practicing emotional intelligence creates a more positive work environment where people feel heard and cared for.
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Building an ideal customer experience dashboard requires trial and error to determine the right metrics and data visualizations. The author details their process of experimenting with different metrics and visualizations to create a dashboard that provides valuable insights into the customer journey and experience. An effective CX dashboard should synthesize data across teams to identify opportunities and drive improvements through a shared understanding of customer needs.
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Getting out of your comfort zone and saying yes to new opportunities can help you build strong relationships with your peers. By attending events you may not normally go to and volunteering for projects you aren't required to do, you show colleagues you are willing to get involved and help others. Forming these connections through shared experiences makes you a more valuable member of any team and opens the door to future career opportunities.
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting growth is challenging as it is rarely linear. Andrea Silas from DreamHost gave a talk at the 2019 SD Leadership Summit on how to provide support for forecasting. She emphasized that organizations need to account for non-linear growth when planning support coverage.
Growth Rubrics and How To Make 'Em worksheets
This document provides a growth rubric worksheet to evaluate communication skills. It includes categories for evaluation, qualities and skills for each category, instructions for prioritizing them, getting feedback, and having agents self-evaluate. The document provides a sample communication category rubric with 4 levels and increasing skills, from asking clarifying questions to generating needed information and clear communication. It also includes a sample "Solves Tickets Efficiently" category and a point scale for determining overall evaluation level.
Growth Rubrics and How To Make 'Em by Danna Sampson
The document discusses how to create growth rubrics for evaluating employees. It provides examples of categories and levels that could be used in a rubric for customer support agents. The categories include bugs, solving tickets efficiently, communication, and being informative. For each category, it lists different levels of performance criteria. It then guides how to collaboratively create rubrics, such as brainstorming categories, filling in requirements, and prioritizing them. The final part discusses giving agents self-evaluations using the rubric.
Tech Stacks In A Successful Contact Center by Ramon Icasiano
This document discusses technology stacks used in successful contact centers. It was presented at the SD Expo Americas 2019 conference by Ramon Icasiano of Stella Connect. The document focuses on the importance of integrating different technologies to power modern contact centers and provide excellent customer experiences.
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
1. The document provides a method for support teams to scope issues by developing a priority matrix with two dimensions: Impact and Severity.
2. Impact refers to how many users are affected, while Severity refers to how the product/service is affected. Different levels such as small, medium, large are defined for each.
3. For business-to-business companies, two additional dimensions are recommended: Customer Value and Customer Severity. Customer Value refers to how important a customer is to the business, while Customer Severity refers to how a problem affects a specific customer's product/service.
Stories about numbers; driving business-wide understanding about data through...
This document discusses using narrative to effectively communicate data and information within an organization. It introduces the five elements of a data narrative: characters, setting/context, plot, conflict/resolution, and theme. For each element, it provides a brief explanation of how to incorporate that element when telling a data narrative. The overall message is that applying these narrative elements can help non-technical audiences better understand and remember insights from data.
How to Scale the Care by Aurore Lanchart
1) The document discusses how to scale customer care as a company grows. It emphasizes interacting with customers before product-market fit, creating processes during product-market fit, and automating and measuring during scaling.
2) Key points include interacting as much as possible with customers before product-market fit, preparing recruitment and onboarding processes during product-market fit, and automating and measuring during scaling.
3) The document also provides examples of responding to customer emails by apologizing, investigating issues, making changes or refunds requested, and wishing the customer a good day.
Supporting Support Team Discovery Circle
Handout from Jenny Dempsey's workshop, "Supporting Your Support Team Starts with You."
Presented at Support Driven Expo in Portland, Oregon, July 2019.
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
The document discusses leadership skills that can be developed even in non-leadership roles. It argues that leadership skills are actionable and can be improved through practice, unlike inherent traits. Some key leadership skills mentioned include decisiveness, relationship building, problem-solving, communication, and awareness. The document provides examples of demonstrating these skills in team situations, such as handling a mistake made by a teammate, teaching a teammate who needs additional help, and taking charge during an outage when the team lead is absent. It concludes by providing additional resources on leadership skills and traits.
More from Support Driven (20)
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Louise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service Offerings
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna Sampson
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Stories about numbers; driving business-wide understanding about data through...
Stories about numbers; driving business-wide understanding about data through...
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
Recently uploaded
12 steps to transform your organization into the agile org you deserve
During an organizational transformation, the shift is from the previous state to an improved one. In the realm of agility, I emphasize the significance of identifying polarities. This approach helps establish a clear understanding of your objectives. I have outlined 12 incremental actions to delineate your organizational strategy.
Sethurathnam Ravi: A Legacy in Finance and Leadership
Sethurathnam Ravi, also known as S Ravi, is a distinguished Chartered Accountant and former Chairman of the Bombay Stock Exchange (BSE). As the Founder and Managing Partner of Ravi Rajan & Co. LLP, he has made significant contributions to the fields of finance, banking, and corporate governance. His extensive career includes directorships in over 45 major organizations, including LIC, BHEL, and ONGC. With a passion for financial consulting and social issues, S Ravi continues to influence the industry and inspire future leaders.
一比一原版(QU毕业证)皇后大学毕业证如何办理
QU本科学位证成绩单【微信95270640】《皇后大学毕业证书原版制作QU成绩单》【Q微信95270640】《仿制QU毕业证成绩单皇后大学学位证书pdf电子图》，A.为什么留学生需要操作留信认证?
留信认证全称全国留学生信息服务网认证,隶属于北京中科院。①留信认证门槛条件更低,费用更美丽,并且包过,完单周期短,效率高②留信认证虽然不能去国企,但是一般的公司都没有问题,因为国内很多公司连基本的留学生学历认证都不了解。这对于留学生来说,这就比自己光拿一个证书更有说服力,因为留学学历可以在留信网站上进行查询!
B.为什么我们提供的毕业证成绩单具有使用价值？
查询留服认证是国内鉴别留学生海外学历的唯一途径，但认证只是个体行为，不是所有留学生都操作，所以没有办理认证的留学生的学历在国内也是查询不到的，他们也仅仅只有一张文凭。所以这时候我们提供的和学校颁发的一模一样的毕业证成绩单，就有了使用价值。
实体公司，专业可靠，办理加拿大毕业证|办美国成绩单|做德国文凭学历认证|办新西兰学位证，办澳洲文凭认证，办留信网认证（网上可查，实体公司，专业可靠）铸就十年品质！信誉！实体公司！
文凭办理流程：
1客户提供办理信息：姓名生日专业学位毕业时间等（如信息不确定可以咨询顾问：微信95270640我们有专业老师帮你查询）；
2开始安排制作毕业证成绩单电子图；
3毕业证成绩单电子版做好以后发送给您确认；
4毕业证成绩单电子版您确认信息无误之后安排制作成品；
5成品做好拍照或者视频给您确认；
6快递给客户（国内顺丰国外DHLUPS等快读邮寄）。
7完成交易删除客户资料
高精端提供以下服务：
一：皇后大学皇后大学毕业证文凭证书全套材料从防伪到印刷水印底纹到钢印烫金
二：真实使馆认证（留学人员回国证明）使馆存档
三：真实教育部认证教育部存档教育部留服网站可查
四：留信认证留学生信息网站可查
五：与学校颁发的相关证件1:1纸质尺寸制定（定期向各大院校毕业生购买最新版本毕,业证成绩单保证您拿到的是鲁昂大学内部最新版本毕业证成绩单微信95270640）
A.为什么留学生需要操作留信认证?
留信认证全称全国留学生信息服务网认证,隶属于北京中科院。①留信认证门槛条件更低,费用更美丽,并且包过,完单周期短,效率高②留信认证虽然不能去国企,但是一般的公司都没有问题,因为国内很多公司连基本的留学生学历认证都不了解。这对于留学生来说,这就比自己光拿一个证书更有说服力,因为留学学历可以在留信网站上进行查询!
B.为什么我们提供的毕业证成绩单具有使用价值？
查询留服认证是国内鉴别留学生海外学历的唯一途径但认证只是个体行为不是所有留学生都操作所以没有办理认证的留学生的学历在国内也是查询不到的他们也仅仅只有一张文凭。所以这时候我们提供的和学校颁发的一模一样的毕业证成绩单就有了使用价值。娃拒绝父亲送说往车上一躺就等着下车决无丢失的道理有手机在身联系也方便再说他都岁了还有大半车的小伙伴相伴他不怕在父亲千叮咛万嘱咐中山娃依依不舍地爬上车朝窗外不住地挥手别了父亲别了父亲的城别了我的暑假生活我的城市生活望着窗外挥舞的大手还有那张微驼的背一向坚强的山娃禁不住泪如雨下当我坐下来想写这封信时“感恩两字在我脑海中回旋很幸运我有这样的机会能将埋在心底深深的感激之情得以表达从婴儿的“哇哇坠地到哺育听
The Management Guide: From Projects to Portfolio
A presentation on mastering key management concepts across projects, products, programs, and portfolios. Whether you're an aspiring manager or looking to enhance your skills, this session will provide you with the knowledge and tools to succeed in various management roles. Learn about the distinct lifecycles, methodologies, and essential skillsets needed to thrive in today's dynamic business environment.
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Healthy economic development requires properly managing the banking industry of any
country. Along with state-owned banks, private banks play a critical role in the country's economy.
Managers in all types of banks now confront the same challenge: how to get the utmost output from
their employees. Therefore, Performance appraisal appears to be inevitable since it set the
standard for comparing actual performance to established objectives and recommending practical
solutions that help the organization achieve sustainable growth. Therefore, the purpose of this
research is to determine the effect of performance appraisal on employee motivation and retention.
Enriching engagement with ethical review processes
New ethics review processes at the University of Bath. Presented at the 8th World Conference on Research Integrity by Filipa Vance, Head of Research Governance and Compliance at the University of Bath. June 2024, Athens
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
Colby Hobson stands out as a dynamic leader in the residential construction industry. With a solid reputation built on his exceptional communication and presentation skills, Colby has proven himself to be an excellent team player, fostering a collaborative and efficient work environment.
Team Building and TUCKMANS MODEL Explained
A team is a group of individuals, all working together for a common purpose. This Ppt derives a detail information on team building process and ats type with effective example by Tuckmans Model. it also describes about team issues and effective team work. Unclear Roles and Responsibilities of teams as well as individuals.
Strategic Org Design with Org Topologies™
Org Design is a core skill to be mastered by management for any successful org change.
Org Topologies™ in its essence is a two-dimensional space with 16 distinctive boxes - atomic organizational archetypes. That space helps you to plot your current operating model by positioning individuals, departments, and teams on the map. This will give a profound understanding of the performance of your value-creating organizational ecosystem.
Comparing Stability and Sustainability in Agile Systems
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
innovation in nursing practice, education and management.pptx
MSc nursing 2 nd year Government college of nursing Rajnandgaon Chhattisgarh
All the Small Things - XP2024 Bolzano/Bozen
Originally presented at XP2024 Bolzano
While agile has entered the post-mainstream age, possibly losing its mojo along the way, the rise of remote working is dealing a more severe blow than its industrialization.
In this talk we'll have a look to the cumulative effect of the constraints of a remote working environment and of the common countermeasures.
Ganpati Kumar Choudhary Indian Ethos PPT.pptx
Ganpati Kumar Choudhary Indian Ethos PPT.pptx, The Dilemma of Green Energy Corporation
Green Energy Corporation, a leading renewable energy company, faces a dilemma: balancing profitability and sustainability. Pressure to scale rapidly has led to ethical concerns, as the company's commitment to sustainable practices is tested by the need to satisfy shareholders and maintain a competitive edge.
Addiction to Winning Across Diverse Populations.pdf
A anaysis dedicated to identify the addiction on winniing by diverse population
Conflict resololution,role of hr in resolution
Conflict resolution techniques in modern day organizations is critical for overall productivity
Chart--Time Management.pdf How to time is spent
Time management is foundation for any successful activity.
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
Is Agile dead? It depends on what you mean by 'Agile'. If you mean that the organizations are not getting the promised benefits because they were focusing too much on the team-level agile "ways of working" instead of systemic global improvements -- then we are in agreement. It is a misunderstanding of Agility that led us down a dead-end. At Org Topologies, we see bright sparks -- the signs of the 'second wave of Agile' as we call it. The emphasis is shifting towards both in-team and inter-team collaboration. Away from false dichotomies. Both: team autonomy and shared broad product ownership are required to sustain true result-oriented organizational agility. Org Topologies is a package offering a visual language plus thinking tools required to communicate org development direction and can be used to help design and then sustain org change aiming at higher organizational archetypes.
20240608 QFM019 Engineering Leadership Reading List May 2024
Everything I found interesting about Engineering Leadership in May 2024
Recently uploaded (20)
12 steps to transform your organization into the agile org you deserve
12 steps to transform your organization into the agile org you deserve
Sethurathnam Ravi: A Legacy in Finance and Leadership
Sethurathnam Ravi: A Legacy in Finance and Leadership
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Enriching engagement with ethical review processes
Enriching engagement with ethical review processes
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
Comparing Stability and Sustainability in Agile Systems
Comparing Stability and Sustainability in Agile Systems
innovation in nursing practice, education and management.pptx
innovation in nursing practice, education and management.pptx
Addiction to Winning Across Diverse Populations.pdf
Addiction to Winning Across Diverse Populations.pdf
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
20240608 QFM019 Engineering Leadership Reading List May 2024
20240608 QFM019 Engineering Leadership Reading List May 2024
NEVER A STRAIGHT LINE: CREATING A CAREER IN TECH - ELIZABETH TOBEY
- 1. Elizabeth Tobey Medium never a straight line: Creating a career in Tech SUPCONF NYC 2016