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Netflix International Business Strategic Plan
Corey Sturm & Isabelle Smith
Rationale for InternationalExpansion
Summary of Netflix
As one of the world’s leading companies in internet television, Netflix has
achieved a network of over 50 million subscribers worldwide in nearly 50 countries
across North and South America, Europe, and an upcoming launch in Australia and
New Zealand. Our goal is to provide on-demand internet television with a wide
range of movies, TV shows, and Netflix original series available on multiple internet
devices, all commercial free.
Netflix was established in 1997 in Los Gatos, California by co-founder and
CEO Reed Hastings. First, we strictly offered online movie rentals, and soon after
launched a subscription service in 1999 that delivered purchased rental movies to
the consumer by the United States Postal Service. By 2009 we grew our database
collection to over 100,000 titles on DVD and had over 10 million subscribers using
our service. In 2014, we won 7 creative Emmy Awards for our original series Orange
is the New Black and House of Cards showcasing our latest successes.
Today our over 57 million members can watch more than two billion hours of
our TV shows, movies, documentaries, Netflix original series such as House of
Cards, and feature films. As an example of our successful expansion and growth,
2003 showed 1.5 million subscribers and $100 million in revenue; and 10 years later,
we showed a drastic increase in revenue and membership by over 200%.
Expanding Internationally
In the last three months of 2014 we reported a net income of $83 million
versus $48 million just a year ago. While a majority of our subscribers (39 million
and growing) are in the United States, over 18 million are from outside the United
States. In 2014 we expanded our European operation to Germany, France, Austria,
Switzerland, Belgium, and Luxembourg in what was the biggest expansion by
number of potential subscribers in our organization’s history. Our goal is to increase
our share of the global internet TV market as we are expanding to Australia and New
Zealand in May and August of 2015 respectively.
Prospects For Future Expansion
While Australia and New Zealand are our first attempts at entering the Asian
markets, we believe there is no better time then now to continue our Asian
expansion program. Currently Asia lacks a major market of internet-TV providers,
but has a technologically advanced population that could handle these companies.
We believe that if we enter the Asian market now we can establish ourselves as the
frontrunner in internet-TV before rivals such as HBO and HOOQ gain ground. As a
globalized company we realize the massive market Asia brings, especially in South
Korea, Japan, and China.
Since our company has seen success in both domestic and international
domains, we believe further expansion into Asia will fortify the Netflix brand and
break the plateauing of membership currently happening in the United States. After
further research between South Korea, Japan, and China, we feel our best target
audience to enter Asia is in South Korea. Currently piracy in China is running
rampant as piracy rules and legislation against it is lacking, marking many TV
dramas and movies practically free for Chinese audiences who would be unwilling to
pay for what they can receive for free. Piracy is a major concern for us at Netflix, and
at the current time we feel expansion to China would be too risky. Piracy involves the
illegal download, recording, or use of movies, TV shows, and other streamable
content without exclusive rights. While Japan is a major market with a population of
well over 127 million people, with 36 million of those receiving broadband at home,
we feel cultural differences between the United States and Japan would delay a
successful launch and cost extra money up front. Our decision to enter South Korea
first is due to the large American influence on the nation and South Korea’s
broadband infrastructure that exceeds the United States; by entering South Korea,
we also will develop the ability for us to use 4K programming across the nation
making our product run smoother and be more dependable.
Business of Origin-Analysis of the Domestic Domain
Netflix has experienced success both domestically and internationally, but our
home market of the United States has been our largest customer base and most
dependable. Consumer Reports stated that 81% of those who used streaming
video services in the United States used Netflix.
SWOT Analysis of Netflix
Netflix has also been ranked as the most dependable streaming service in the
United States, which has helped us continue to increase consumer demand.
Though we have experienced a loss in Viacom content (which includes shows from
networks like MTV, Comedy Central, Nickelodeon, and VH1), we have now added
on Disney as a partner and our own original series House of Cards has been ranked
a 9/10 by IMDB making up for the loss.
A major benefit we offer is our DVD renting program, which we have used
from the beginning. The biggest advantage is that while some companies such as
HBO won’t let us stream their shows online, we do have rights to issue their series
and movies on DVD. Our popularity in the United States also comes from our $7.99
monthly subscription fee which is now cheaper than the average movie night at a
theater across the nation which sits at $8.13.
With all of our successes in our company, we do have some weaknesses that
we need to address. Our DVD subscriber base is currently at 7.51 million, which is a
loss of 475,000 subscribers from last year. We attribute this to the increase in online
subscribers as instant video is becoming more popular. Another weakness we have
is competition we face in showing movie and TV show content. In order to broadcast
our material we need to purchase the rights to do so from the companies that
developed the shows and movies. We have continually managed to be the highest
bidder, such as on our series “House of Cards”, but we don’t own the show
exclusively, and thus, run the risk of losing it.
One of our main opportunities we have at Netflix is international expansion.
We have just recently expanded further into Europe, and also plan to do so in Latin
America, South America, and Asia. The growing demand for online streaming of
video content is a global trend and we realize we have the capability to capitalize on
this early. Also, our stock is currently being sold for $414.77 a share, and with
demand growing higher for it, the opportunity to sell more stock is something we can
consider.
A major threat we face at Netflix is companies like Google and Time Warner.
Both companies are well established, and Google already owns Youtube and has
been thought to be developing their own streaming TV service. Time Warner has
been established in the TV and movie business for decades and thus owns the rights
to many shows and movies that they could bring exclusively to their own online
streaming services, such as their TWC TV app. We need to eliminate their presence
in the industry by offering a superior product globally.
Netflix’s Product
Netflix offers thousands of movies, TV episodes, and documentaries available
instantly right on your TV, iPad, phone, laptop, tablet, gaming console, and desktop
computer. Our content can be watched in High Definition and on multiple devices
simultaneously depending on the plan a customer purchases. A consumer can
purchase plans ranging from one screen, two HD screens, or 4 HD screens with
prices from $7.99-$11.99 a month. We also offer an unlimited rental DVD service
that mails both DVDs and Blu-Ray Discs to a customer’s location, without charging a
shipping fee. Our DVD plans range from 1-8 DVD’s at a time with a price between
$7.99-$43.99. Currently 51% of the United States population ages 13 to 54 watches
TV programs or movies using streaming video at least once a week. With such a
large market in the United States, we are proud to be the number one streaming
service used with 81% of American television streamers using Netflix, and we
continue to attract new customers yearly.
Netflix’s Consumers
Netflix’s consumers have the benefit of using our service both at home and on
the go; entertainment accessibility for our customers is a top priority for Netflix and
the convenience factor of our online streaming is paramount for customer
satisfaction. As of 2013 we scored a 79% approval rating among our consumers, up
5% from 2012, and in 2014 scored an 81% approval rating. Twenty- seven million
Americans over the age of 18 use the Netflix mobile app and 29% of United States
homes with televisions subscribe to Netflix. Netflix is designed to be accommodating
for all demographics and locations, and this ensures our customers’ loyalty and
continued use of our product. Our company ensures these accommodations by 24/7
IT help with Netflix connection, instant streaming with WiFi and guaranteed delivery
to anyone with a subscription and a love for entertainment.
Business of Destination-Analysis of the International Domain
SWOT Analysis
Domestically and internationally, Netflix is widely known by many Internet
users across the world; this is mainly attributed by our strong brand recognition.
Original content also bolsters brand recognition; additionally, our ability to create
original series enhances our international growth. Netflix also accounts for about
30% of Internet traffic, so our position in the virtual world is especially prominent.
This shows our product is a very convenient tool for customers’ entertainment. Since
Netflix was first Internet-connected, we have been able to develop an ecosystem for
the use of Netflix on various devices, including televisions, computers, and mobile
devices.
Although our company has many strengths overseas, we also have some
stark weaknesses, which we are constantly attempting to remedy. Despite our
significant growth in revenue, some of our current international operations are not yet
profitable. For 2013, the contribution loss from international streaming totaled $274
million. This aspect of business generated a contribution loss of $81 million in the
first nine months of 2014, and we expected a loss of $95 million for the December
period. Netflix is counteracting this by focusing on long term performance rather than
short-run profits; this strategy is effective, however, it has elements of uncertainty.
Our company originally expanded its international streaming business with
Canada in 2010 and we have established our company thoroughly across Europe
and other countries. Also, the countries in which we established Netflix services
before 2014, such as Canada, UK, Latin America, Ireland, Norse countries, and the
Netherlands, have recently become profitable on a contribution basis in Q3 2014.
With these encouraging factors, Netflix has recently broadcasted the decision to
move into Japan and eventually other parts of Asia. The opportunities in these
regions are plentiful and this new launch also sparked the goal of streaming Netflix
services to over 200 countries within the next two years. Japan, specifically, has over
36 million broadband households, which is just behind China and the US. The
country’s Internet connection speed is one of the fastest in the world and censuses
have shown only 38% of Japanese households have paid TV subscriptions. This
indicates that Pay-TV diffusion is fairly low and this setup will greatly benefit Netflix
and its opportunities in Japan. Expansion to this part of the world would not only
have a significant impact on its subscriber additions, but also its contribution
margins. After a Japanese launch, Netflix will also have the opportunity to launch in
other Asian countries with similar Internet connection speed including China and
South Korea. Our international subscriber base increased from 1.9 million customers
in 2011 to 18.3 million by the end of 2014. We believe that Netflix can cross 50
million international subscribers by the end of our forecast period if we continue on
the current expansion plans.
Some threats that Netflix faces in current international domains and future
ones include international competition and piracy issues. Since consumer preference
for watching entertainment on the web continues to grow, more international
streaming companies will transpire and cause Netflix a worldwide struggle in
competitive advantage. In Europe, Netflix will receive much competition from
Lovefilm and BSkyB. Netflix is facing the possibility of huge bidding wars with
BSkyB, especially in the UK, and this may cause content prices to skyrocket. Piracy
rates in Latin America and Asia are also very high at this time, and this discourages
potential subscribers to Netflix since they can very easily watch the same content for
free.
The internal structure of the international domains for Netflix consists of
constantly pushing for entry into a new country. The long-term effects of international
expansion, we believe is the main benefit, not instant profit. We are a very
centralized company, with many corporate alliances and footholds all over the world,
such as growing our support network with international cable companies to offer
services through their set-top boxes.
International Product and Consumer
Netflix Chief Executive recently stated in an interview with the Wall Street
Journal “The ability to click and watch and binge episodes has really resonated with
people. It has made us realize this is very likely to work on a global basis.” The
appeal of our product is apparent to all cultures around the world, easy- access
entertainment was a luxury, and now Netflix has made it a revolutionary trend. In
order to properly position our product in foreign countries, Netflix works with primary
Computer Engineers (CE) makers to get our product on the most popular devices.
For example, in Scandinavia, we worked with Samsung to ensure our product was
available in each of the 4 native languages on launch day. Also, to guarantee our
product is completely user friendly, we have international IT help services, which
include Self-Serve Common Answers (FAQs), Delayed Answers (Social Media), and
Live Answers (Live Blogs).
Our consumers are mainly in the US, and both our primary and secondary
markets consist of US target markets. Our tertiary target market, presently, are our
international streaming subscribers. This specific market includes individuals aging
25-55 years old that have access to the Internet, are middle class, graduated from
college, and have children. This market also includes parents of children who are
interested in American movies and television. This international consumer enjoys
entertainment, especially stream-able online, and the option to add subtitles or watch
in their native language. To provide our international consumers with the best
possible streaming experience, we focus on delivery of our product to markets with
deep penetration of broadband services. We also stick with our US pricing strategy,
which makes it easily affordable by the average broadband subscriber.
Ownership
One of the biggest concerns for Netflix is attaining production rights in foreign
nations. Large investment in recruiting talented executives that are well versed in the
media industry in potential foreign markets will give Netflix a political boost in
companies handing over streaming rights of a multitude of production titles that are
domestically produced. Regarding our DVD services, we also need to provide
foreign direct investment in either the vertical or horizontal strategy as to institute
distribution warehouses for Netflix’s DVD collection. By having a strong
geographical-savvy DVD Warehouse Empire, our foreign customer base that prefers
the DVD option to streaming will be satisfied.
Our company’s expansion into new markets is also characterized by the
strategic approach of “going it alone.” We do not partner with in-market companies
by forming joint ventures to share the risk, work and rewards of the launch. We are a
very independent company and want full reign of our content and position in targeted
countries. However, joint ventures by other companies have the potential to be our
biggest competitors. A joint venture between Singapore-based telecom giant Singtel
and Sony and another between Pictures Television and Time Warner’s Warner Bros.
Entertainment both are looking to launch a video streaming service similar to
Netflix’s, know as HOOQ, across Asia. HOOQ could threaten Netflix’s plans to
expand into Asia due to a well-positioned Singtel and HOOQ’s opportunities to
capitalize on the Asian video streaming market. Netflix must pierce this market
before these joint ventures are completely established in Asia; and as Asia’s Internet
penetration rate rises, the region, including Japan, South Korea and China, will
become the largest market for streaming services in the entire world.
Exportation of our product to our international customers is consistently direct
since the Internet is the simplest and cheapest way to enter a foreign market. And
with this reduction of costs, we are able to invest more into licensing content from
major production companies. The Netflix vision includes licensing the best content
including US films, foreign films and popular TV shows from suppliers across the
globe. By actively seeking out licensing in different countries, new markets are
created that allow small and large filmmakers to find global audiences.
Franchising is another great help to Netflix with their international expansions.
For example, Netflix had received worldwide distribution rights to the first season of
Gotham-the Fox Television series based on the Batman franchise. This deal Netflix
received also presents more opportunities for similar agreements via rival global
streaming services that may be at the forefront of a new era of primetime
programming.
Strategic Choices
Netflix at its core is a transnational company, due to the wholly owned
subsidiaries of Netflix all over the world. Each subsidiary reports to Netflix’s
headquarters in Los Gatos, CA. Often we like to use the quote from our hit Original
Series, House of Cards to describe how we do our transnational business: “Look at
the bigger picture.” Although this is our primary source of strategy in international
domains, we also are heading toward localizing some of our original content; this is
mostly to bolster relationships with local cable companies and Internet providers.
Here at Netflix, we are determined to provide the best customer satisfaction
worldwide; and by doing transnational and local business, we can achieve this
mission.
Expansion Target
As Netflix begins its next major expansion into the Asian market, we believe
that South Korea due to its substantial technological infrastructure, demand for
online TV, and less dramatic cultural differences makes it our best destination in
which to expand.
General Summary of South Korea
Government and Society
South Korea has a population of 49,039,986 making it the 27th largest country
by population in the world. In its population break down, 47.3% of its population is
between the age of 25-54. That age group has proven to be a major user of Netflix
domestically with over 70% of Netflix users being between 18-50 years old. South
Korea is a Republic who elects a Chief of State, known as their President, as well as
their Head of Government, known as their Prime Minister. Citizens can vote at the
age of 19 and there is universal suffrage. South Korea according to the Central
Intelligence Agency is a very homogenous society, excluding 20,000 Chinese
citizens, the rest are of South Korean origin. Currently 43.3% of the population
labels themselves as non-religious which would limit our use of our religious and
spiritual dramas we choose to air in the country.
South Korea was officially established in 1948 and stabilized after the Korean
War. In the aftermath of the war, the United States has continued to house nearly
30,000 military personnel in South Korea and during the 1980’s had over 40,000
personnel stationed there. The effect of American forces in the country has brought
in an American influence and nearly 96% of Korean kindergartens offer English, and
this continues throughout South Koreas educational structure. The positive
relationship between the Korean and United States governments has provided
strong economic growth to both nations. Ever since the end of the Korean War,
South Korea has relied on the American economy rather than its neighbor, China, as
it expands its capitalist economy. Since there are strong American values in South
Korea, we can confirm that most business culture norms are the same. This is
extremely beneficial for Netflix’s expansion to South Korea since the American
perspective is well established in this country and its people. According to Hofstede
and Hofstede’s Cultures and Organizations: Software of the Mind (2005) charts,
South Korea is substantially stronger in uncertainty avoidance, slightly more
feminine, slightly larger power distance, and substantially more collectivist than the
United States. Therefore, Netflix will need to do business with South Korea so as to
accommodate a low risk environment and decentralization upon the individual.
Economic Structure of South Korea
According to the Central Intelligence Agency, South Korea has experienced
incredible growth and global integration to become a high-tech industrialized
economy in the past four decades. We believe South Korea’s continued
advancements through the high-tech industry is a major benefit for Netflix as we
begin our plans to enter the country. Having a strong technological infrastructure is
invaluable because it will provide the highest quality streaming with little interruptions
that will keep our new South Korean customers satisfied. South Korea is the world’s
12th largest economy and its population is ranked with high disposable income; this
demonstrates the general population has the excess income to pay for a Netflix
subscription to meet their streaming demands. The broadband strength in South
Korea, due to an 83.2% urban population, is just as powerful and even more so in
major cities, such as Seoul, which guarantees a high quality Netflix experience.
Barriers on Entry to South Korea
Major concerns we have in regards to entering South Korea is the strong
presence of major world technological companies currently headquartered there.
Companies such as LG and Samsung Electronics are known for their massive
presence in the technological world as they supply a major market of mobile phones,
tablets, computers, and even appliances. These companies supply a substantial
amount of the products that our customers use to gain access to streaming Netflix.
On a governmental standpoint, due to the positive relationship between both the
United States and South Korea, we would not have to face quotas or restraints upon
entering the country. The only resources we would need in the country is the ability
for our customers to connect to the internet with a high-speed broadband, with which
South Korea is fully equipped.
Cultural Imperatives
South Koreans have proven over time that they can battle through hard times
and come out on top. After a devastating civil war, South Korea propelled itself as a
leading technological economy, a spirit that we hope to capture through movies we
will offer to our South Korean customers. According to worldbusinssculture.com
South Korea when facing hardship or adversity are masters at change and
rebuilding. South Koreans have shown that if things stop working or are not working
well they will change them and adapt very quickly and effectively. That is similar to
the work ethic in the United States, which has proven to face challenges head on.
We hope to use that as an advantage since South Korea is our first Asian expansion
point, and if we encounter troubles during our expansion we realize that South
Koreans will not look down upon changes in our company, but will instead embrace
the changes if we improve our efficiency.
A problem facing South Korea currently is increasing competition from lower
wage competitors in the region. Our concern as Netflix is knowing South Korea is a
major technological industrial society that if those plants and facilities would move to
neighboring countries such as Vietnam and Cambodia which offer cheaper labor that
the income for South Koreans would drop, subsequently decreasing the demand for
Netflix in the country.
Cultural differences between American businesses and South Korean businesses
can be drastic, as South Korea is known for its traditions and many employees work
for their own families. Respect to senior employees is a strong point and is an
important part for businesses in South Korea. While all these customs are important
to know, a benefit Netflix has is being based in California, we will not need to expand
our offices to South Korea. At Netflix though we must be aware of these differences
as we interact with our customers through customer support and understand if we
are speaking to a Korean elder that a certain amount of extra respect needs to be
administered during the conversation.
A major cultural difference between the United States and South Korea is
patience. While Americans tend to be understanding and at times apologetic, South
Koreans are known to result in negative reactions if technical details and answers
are not on hand. During communication regarding membership or problems
accessing Netflix, our staff must be aware that while Koreans tend to be restrained
and reserved in most situations, they will occasionally show flashes of extreme
emotion. A heated debate could ensue over a telephone call or an online chat, and
we must prepare as a company how to counter and eliminate these situations by
providing the upmost quality of customer support possible. Our official entry into
South Korea is projected to be smooth and profitable; this ease of entry will also
alleviate concerns of Netflix operations establishment.
Operations
Business Structure
Netflix’s organizational structure is highly functional, and is segmented based
on the aims of its functions themselves rather than organized by the consumers’
regions or segments. We are a centralized company, as CEO, Reed Hastings, has
complete control over the six departments of the company, each with individual
managers. Apart from the primary organizational flow, Netflix is not as structured
within its departments. “Context, not control” is Netflix’s motto with management and
business structure. Employees at Netflix have great autonomy and receive minimal
direction from managers. This style of organizational structure was incredibly unique
in 2002 when Netflix was becoming well established in the corporate world, and its
success has warranted little change.
Our initial expansion into Southeast Asia, with South Korea, will prove to be
uncomplicated due to the country’s respect of centralized corporate power. In South
Korean business, upper management does not give continuous instruction to
employees and only pushes for consistent, productive teamwork. The country’s
business values coincide almost synonymously with those of Netflix. Together,
Netflix and South Korea will create an efficient, productive, and sustainable work
atmosphere and provide a reliable, excellent product for South Korean subscribers.
Data Visualization
In a data driven environment such as Netflix, data visualization (dataviz) plays
a crucial role in operations. Netflix uses data-visualization tools on a continuous
basis, not occasionally like most visually based organizations. That is, Netflix
employees routinely look to existing dataviz tools to tweak algorithms, garner new
insights, and solve pressing business issues.Netflix upholds a data philosophy,
which includes the statements: (1) data should be easily discoverable and process-
able and accessible, (2) whether data is large or small, having good visualizations
makes it easier to explain, and (3) the longer it takes to find certain data, the less
valuable it becomes. Netflix’s data tools have successfully served its most valuable
assets: customers and technological professionals. However, it is still important to
remember that by successfully satisfying these two assets, Netflix’s Big Data
programs benefits everyone: executives, stockholders, nontechnical employees, etc.
Through our extensive data visualization and Big Data tools, we can deliver
seamless, extraordinary personalization for our customers. At the same time, Netflix
can easily aggregate data about customers, genres, viewing habits, trends, and
nearly anything else. Equipped with this mass of data, Netflix can attempt to answer
questions that other organizations cannot and would not ask. Our strong dataviz
networks support our optimism for Asian expansion into South Korea. The
technological power South Korea possesses will give our company an even wider
spectrum of data and better, faster ways of using it. Netflix asks the important
consumer questions and makes most business deci-sions based upon superior data
and dataviz tools; South Korea possesses a culture that recognizes the importance
of both.
Netflix Management Model
Netflix, in 2002, revolutionized Human Resources. We attract, retain and
manage talent through a management model derived from common sense and logic.
Netflix has noticed from its success in human resources and retention rate of
employees, that if you ask employees to rely on common sense and logic rather than
formal policy, a company will receive better results at a lower cost. Harvard Business
Review of Netflix stated, “If you’re careful to hire people who will put the company’s
interests first, who understand and support the desire for a high-performance
workplace, 97% of your employees will do the right thing.” Netflix also supports the
belief if adult like behavior and responsibility is expected among employees, then the
business culture of the company will support open conversations about issues
between managers, colleagues and subordinates. These values embody Netflix’s
most important aspect of management: to hire, reward and tolerate only fully formed
adults. Some more of these intra-business values are for managers to always tell the
truth about employee performance regardless of a resulting termination, managers
must own the job of creating extraordinary teams, leaders should own the job of
creating the company culture and good talent managers must think like business
people and innovators first, and like HR people last. We want employees to know we
mean business and we want them to do great business with us. Our current
international domains and future expansions know our reputation in the business
world and revere it. Their contributions now and in the future will continue to shape
our company and its values.
Netflix Marketing
Evolution is key to surviving in the entertainment world. As content marketers,
Netflix has been able to move away from the assemblage of entertainment and
towards creation. We understand sustaining higher quality, offering unique content
and delivering them consistently will allow us to compete with other entertainment
giants and retain and attract customers. Quality content is not just a common goal for
marketers: it is an ethos that must be adopted, both to differentiate brands in an
already cluttered marketplace and to better constitute authenticity and legitimacy
with Netflix’s audience.
Netflix has mastered the art of native advertising. We actively participate in
advertising within international domains’ television networks, magazines, roadway
adverts, etc. However, Netflix is continually adapting to the growing technologies and
partially due to our plans to expand to South Korea, an Internet capital of the world,
we are becoming more digital in our marketing. Netflix is increasingly more adept at
digital marketing, from native advertising to content discovery platforms. For
example, if our target audience is reading articles on a publisher site, we engage
them with our own articles. If they’re looking at a Facebook feed, we engage them
with a sponsored post. In each instance, the audience is interacting with our content
in the context of their normal habits. This will also hold true in our new expansion
sites in Asia, especially South Korea, as we learn more about our potential
consumers’ habits and entertainment needs.
Financing Operations
Currency exchange has been a major challenge Netflix has dealt with during
our global expansion. A concern we have during our expansion directly into South
Korea is concern the United States Treasury Department has over currency
manipulation in South Korea. While they have not labeled South Korea as a major
currency manipulator they have stated that it “has intensified its engagement with
Korea on these issues,” as the department begins their investigation. South Korea
currently uses the Won, and the number one exchange for the Won is the United
States Dollar. With the United States Dollar exchanged for the Won so frequently, it
will aid Netflix as we need to exchange the Won back to US Dollars due to
operations are funded by California in US Dollars. The Won has proven to be stable
since 1997, and even after a slight fluctuation during the 2008 financial crisis it has
rebounded well and continued to remain strong in the global currency exchange.
Projections and Conclusions
The international market in Asia presents a huge potential for Netflix. The
issues with other international domains and their poor profit margins consist of
obstacles, such as low broadband penetration and speeds, local competition and
content licensing complications. Asian domains will prove to be a great rectification
to this non profitability and with the technological superpower of South Korea (our
initial expansion site into Asia), Netflix will expect an increase of 87 million
international subscribers by 2020 and a 35% accretion in profits between 2015 and
2020. To maintain healthy stock options for our investors, we will ensure minimal
stock dips by properly forecasting competition challenges and subscriber growth in
our Asian target sites. Netflix is committed to its employees and customers, and we
conclude our expansion into Asia as the best corporate maneuver to substantially
advance our mission for accessible, stream-able and superior entertainment.

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Netflix International Business Strategy Plan

  • 1. Netflix International Business Strategic Plan Corey Sturm & Isabelle Smith Rationale for InternationalExpansion Summary of Netflix As one of the world’s leading companies in internet television, Netflix has achieved a network of over 50 million subscribers worldwide in nearly 50 countries across North and South America, Europe, and an upcoming launch in Australia and New Zealand. Our goal is to provide on-demand internet television with a wide range of movies, TV shows, and Netflix original series available on multiple internet devices, all commercial free. Netflix was established in 1997 in Los Gatos, California by co-founder and CEO Reed Hastings. First, we strictly offered online movie rentals, and soon after launched a subscription service in 1999 that delivered purchased rental movies to the consumer by the United States Postal Service. By 2009 we grew our database collection to over 100,000 titles on DVD and had over 10 million subscribers using our service. In 2014, we won 7 creative Emmy Awards for our original series Orange is the New Black and House of Cards showcasing our latest successes. Today our over 57 million members can watch more than two billion hours of our TV shows, movies, documentaries, Netflix original series such as House of Cards, and feature films. As an example of our successful expansion and growth, 2003 showed 1.5 million subscribers and $100 million in revenue; and 10 years later, we showed a drastic increase in revenue and membership by over 200%.
  • 2. Expanding Internationally In the last three months of 2014 we reported a net income of $83 million versus $48 million just a year ago. While a majority of our subscribers (39 million and growing) are in the United States, over 18 million are from outside the United States. In 2014 we expanded our European operation to Germany, France, Austria, Switzerland, Belgium, and Luxembourg in what was the biggest expansion by number of potential subscribers in our organization’s history. Our goal is to increase our share of the global internet TV market as we are expanding to Australia and New Zealand in May and August of 2015 respectively. Prospects For Future Expansion While Australia and New Zealand are our first attempts at entering the Asian markets, we believe there is no better time then now to continue our Asian expansion program. Currently Asia lacks a major market of internet-TV providers, but has a technologically advanced population that could handle these companies. We believe that if we enter the Asian market now we can establish ourselves as the frontrunner in internet-TV before rivals such as HBO and HOOQ gain ground. As a globalized company we realize the massive market Asia brings, especially in South Korea, Japan, and China. Since our company has seen success in both domestic and international domains, we believe further expansion into Asia will fortify the Netflix brand and break the plateauing of membership currently happening in the United States. After further research between South Korea, Japan, and China, we feel our best target audience to enter Asia is in South Korea. Currently piracy in China is running rampant as piracy rules and legislation against it is lacking, marking many TV
  • 3. dramas and movies practically free for Chinese audiences who would be unwilling to pay for what they can receive for free. Piracy is a major concern for us at Netflix, and at the current time we feel expansion to China would be too risky. Piracy involves the illegal download, recording, or use of movies, TV shows, and other streamable content without exclusive rights. While Japan is a major market with a population of well over 127 million people, with 36 million of those receiving broadband at home, we feel cultural differences between the United States and Japan would delay a successful launch and cost extra money up front. Our decision to enter South Korea first is due to the large American influence on the nation and South Korea’s broadband infrastructure that exceeds the United States; by entering South Korea, we also will develop the ability for us to use 4K programming across the nation making our product run smoother and be more dependable. Business of Origin-Analysis of the Domestic Domain Netflix has experienced success both domestically and internationally, but our home market of the United States has been our largest customer base and most dependable. Consumer Reports stated that 81% of those who used streaming video services in the United States used Netflix. SWOT Analysis of Netflix Netflix has also been ranked as the most dependable streaming service in the United States, which has helped us continue to increase consumer demand. Though we have experienced a loss in Viacom content (which includes shows from networks like MTV, Comedy Central, Nickelodeon, and VH1), we have now added
  • 4. on Disney as a partner and our own original series House of Cards has been ranked a 9/10 by IMDB making up for the loss. A major benefit we offer is our DVD renting program, which we have used from the beginning. The biggest advantage is that while some companies such as HBO won’t let us stream their shows online, we do have rights to issue their series and movies on DVD. Our popularity in the United States also comes from our $7.99 monthly subscription fee which is now cheaper than the average movie night at a theater across the nation which sits at $8.13. With all of our successes in our company, we do have some weaknesses that we need to address. Our DVD subscriber base is currently at 7.51 million, which is a loss of 475,000 subscribers from last year. We attribute this to the increase in online subscribers as instant video is becoming more popular. Another weakness we have is competition we face in showing movie and TV show content. In order to broadcast our material we need to purchase the rights to do so from the companies that developed the shows and movies. We have continually managed to be the highest bidder, such as on our series “House of Cards”, but we don’t own the show exclusively, and thus, run the risk of losing it. One of our main opportunities we have at Netflix is international expansion. We have just recently expanded further into Europe, and also plan to do so in Latin America, South America, and Asia. The growing demand for online streaming of video content is a global trend and we realize we have the capability to capitalize on this early. Also, our stock is currently being sold for $414.77 a share, and with demand growing higher for it, the opportunity to sell more stock is something we can consider.
  • 5. A major threat we face at Netflix is companies like Google and Time Warner. Both companies are well established, and Google already owns Youtube and has been thought to be developing their own streaming TV service. Time Warner has been established in the TV and movie business for decades and thus owns the rights to many shows and movies that they could bring exclusively to their own online streaming services, such as their TWC TV app. We need to eliminate their presence in the industry by offering a superior product globally. Netflix’s Product Netflix offers thousands of movies, TV episodes, and documentaries available instantly right on your TV, iPad, phone, laptop, tablet, gaming console, and desktop computer. Our content can be watched in High Definition and on multiple devices simultaneously depending on the plan a customer purchases. A consumer can purchase plans ranging from one screen, two HD screens, or 4 HD screens with prices from $7.99-$11.99 a month. We also offer an unlimited rental DVD service that mails both DVDs and Blu-Ray Discs to a customer’s location, without charging a shipping fee. Our DVD plans range from 1-8 DVD’s at a time with a price between $7.99-$43.99. Currently 51% of the United States population ages 13 to 54 watches TV programs or movies using streaming video at least once a week. With such a large market in the United States, we are proud to be the number one streaming service used with 81% of American television streamers using Netflix, and we continue to attract new customers yearly.
  • 6. Netflix’s Consumers Netflix’s consumers have the benefit of using our service both at home and on the go; entertainment accessibility for our customers is a top priority for Netflix and the convenience factor of our online streaming is paramount for customer satisfaction. As of 2013 we scored a 79% approval rating among our consumers, up 5% from 2012, and in 2014 scored an 81% approval rating. Twenty- seven million Americans over the age of 18 use the Netflix mobile app and 29% of United States homes with televisions subscribe to Netflix. Netflix is designed to be accommodating for all demographics and locations, and this ensures our customers’ loyalty and continued use of our product. Our company ensures these accommodations by 24/7 IT help with Netflix connection, instant streaming with WiFi and guaranteed delivery to anyone with a subscription and a love for entertainment. Business of Destination-Analysis of the International Domain SWOT Analysis Domestically and internationally, Netflix is widely known by many Internet users across the world; this is mainly attributed by our strong brand recognition. Original content also bolsters brand recognition; additionally, our ability to create original series enhances our international growth. Netflix also accounts for about 30% of Internet traffic, so our position in the virtual world is especially prominent. This shows our product is a very convenient tool for customers’ entertainment. Since Netflix was first Internet-connected, we have been able to develop an ecosystem for the use of Netflix on various devices, including televisions, computers, and mobile devices.
  • 7. Although our company has many strengths overseas, we also have some stark weaknesses, which we are constantly attempting to remedy. Despite our significant growth in revenue, some of our current international operations are not yet profitable. For 2013, the contribution loss from international streaming totaled $274 million. This aspect of business generated a contribution loss of $81 million in the first nine months of 2014, and we expected a loss of $95 million for the December period. Netflix is counteracting this by focusing on long term performance rather than short-run profits; this strategy is effective, however, it has elements of uncertainty. Our company originally expanded its international streaming business with Canada in 2010 and we have established our company thoroughly across Europe and other countries. Also, the countries in which we established Netflix services before 2014, such as Canada, UK, Latin America, Ireland, Norse countries, and the Netherlands, have recently become profitable on a contribution basis in Q3 2014. With these encouraging factors, Netflix has recently broadcasted the decision to move into Japan and eventually other parts of Asia. The opportunities in these regions are plentiful and this new launch also sparked the goal of streaming Netflix services to over 200 countries within the next two years. Japan, specifically, has over 36 million broadband households, which is just behind China and the US. The country’s Internet connection speed is one of the fastest in the world and censuses have shown only 38% of Japanese households have paid TV subscriptions. This indicates that Pay-TV diffusion is fairly low and this setup will greatly benefit Netflix and its opportunities in Japan. Expansion to this part of the world would not only have a significant impact on its subscriber additions, but also its contribution margins. After a Japanese launch, Netflix will also have the opportunity to launch in other Asian countries with similar Internet connection speed including China and
  • 8. South Korea. Our international subscriber base increased from 1.9 million customers in 2011 to 18.3 million by the end of 2014. We believe that Netflix can cross 50 million international subscribers by the end of our forecast period if we continue on the current expansion plans. Some threats that Netflix faces in current international domains and future ones include international competition and piracy issues. Since consumer preference for watching entertainment on the web continues to grow, more international streaming companies will transpire and cause Netflix a worldwide struggle in competitive advantage. In Europe, Netflix will receive much competition from Lovefilm and BSkyB. Netflix is facing the possibility of huge bidding wars with BSkyB, especially in the UK, and this may cause content prices to skyrocket. Piracy rates in Latin America and Asia are also very high at this time, and this discourages potential subscribers to Netflix since they can very easily watch the same content for free. The internal structure of the international domains for Netflix consists of constantly pushing for entry into a new country. The long-term effects of international expansion, we believe is the main benefit, not instant profit. We are a very centralized company, with many corporate alliances and footholds all over the world, such as growing our support network with international cable companies to offer services through their set-top boxes. International Product and Consumer
  • 9. Netflix Chief Executive recently stated in an interview with the Wall Street Journal “The ability to click and watch and binge episodes has really resonated with people. It has made us realize this is very likely to work on a global basis.” The appeal of our product is apparent to all cultures around the world, easy- access entertainment was a luxury, and now Netflix has made it a revolutionary trend. In order to properly position our product in foreign countries, Netflix works with primary Computer Engineers (CE) makers to get our product on the most popular devices. For example, in Scandinavia, we worked with Samsung to ensure our product was available in each of the 4 native languages on launch day. Also, to guarantee our product is completely user friendly, we have international IT help services, which include Self-Serve Common Answers (FAQs), Delayed Answers (Social Media), and Live Answers (Live Blogs). Our consumers are mainly in the US, and both our primary and secondary markets consist of US target markets. Our tertiary target market, presently, are our international streaming subscribers. This specific market includes individuals aging 25-55 years old that have access to the Internet, are middle class, graduated from college, and have children. This market also includes parents of children who are interested in American movies and television. This international consumer enjoys entertainment, especially stream-able online, and the option to add subtitles or watch in their native language. To provide our international consumers with the best possible streaming experience, we focus on delivery of our product to markets with deep penetration of broadband services. We also stick with our US pricing strategy, which makes it easily affordable by the average broadband subscriber. Ownership
  • 10. One of the biggest concerns for Netflix is attaining production rights in foreign nations. Large investment in recruiting talented executives that are well versed in the media industry in potential foreign markets will give Netflix a political boost in companies handing over streaming rights of a multitude of production titles that are domestically produced. Regarding our DVD services, we also need to provide foreign direct investment in either the vertical or horizontal strategy as to institute distribution warehouses for Netflix’s DVD collection. By having a strong geographical-savvy DVD Warehouse Empire, our foreign customer base that prefers the DVD option to streaming will be satisfied. Our company’s expansion into new markets is also characterized by the strategic approach of “going it alone.” We do not partner with in-market companies by forming joint ventures to share the risk, work and rewards of the launch. We are a very independent company and want full reign of our content and position in targeted countries. However, joint ventures by other companies have the potential to be our biggest competitors. A joint venture between Singapore-based telecom giant Singtel and Sony and another between Pictures Television and Time Warner’s Warner Bros. Entertainment both are looking to launch a video streaming service similar to Netflix’s, know as HOOQ, across Asia. HOOQ could threaten Netflix’s plans to expand into Asia due to a well-positioned Singtel and HOOQ’s opportunities to capitalize on the Asian video streaming market. Netflix must pierce this market before these joint ventures are completely established in Asia; and as Asia’s Internet penetration rate rises, the region, including Japan, South Korea and China, will become the largest market for streaming services in the entire world. Exportation of our product to our international customers is consistently direct since the Internet is the simplest and cheapest way to enter a foreign market. And
  • 11. with this reduction of costs, we are able to invest more into licensing content from major production companies. The Netflix vision includes licensing the best content including US films, foreign films and popular TV shows from suppliers across the globe. By actively seeking out licensing in different countries, new markets are created that allow small and large filmmakers to find global audiences. Franchising is another great help to Netflix with their international expansions. For example, Netflix had received worldwide distribution rights to the first season of Gotham-the Fox Television series based on the Batman franchise. This deal Netflix received also presents more opportunities for similar agreements via rival global streaming services that may be at the forefront of a new era of primetime programming. Strategic Choices Netflix at its core is a transnational company, due to the wholly owned subsidiaries of Netflix all over the world. Each subsidiary reports to Netflix’s headquarters in Los Gatos, CA. Often we like to use the quote from our hit Original Series, House of Cards to describe how we do our transnational business: “Look at the bigger picture.” Although this is our primary source of strategy in international domains, we also are heading toward localizing some of our original content; this is mostly to bolster relationships with local cable companies and Internet providers. Here at Netflix, we are determined to provide the best customer satisfaction worldwide; and by doing transnational and local business, we can achieve this mission. Expansion Target
  • 12. As Netflix begins its next major expansion into the Asian market, we believe that South Korea due to its substantial technological infrastructure, demand for online TV, and less dramatic cultural differences makes it our best destination in which to expand. General Summary of South Korea Government and Society South Korea has a population of 49,039,986 making it the 27th largest country by population in the world. In its population break down, 47.3% of its population is between the age of 25-54. That age group has proven to be a major user of Netflix domestically with over 70% of Netflix users being between 18-50 years old. South Korea is a Republic who elects a Chief of State, known as their President, as well as their Head of Government, known as their Prime Minister. Citizens can vote at the age of 19 and there is universal suffrage. South Korea according to the Central Intelligence Agency is a very homogenous society, excluding 20,000 Chinese citizens, the rest are of South Korean origin. Currently 43.3% of the population labels themselves as non-religious which would limit our use of our religious and spiritual dramas we choose to air in the country. South Korea was officially established in 1948 and stabilized after the Korean War. In the aftermath of the war, the United States has continued to house nearly 30,000 military personnel in South Korea and during the 1980’s had over 40,000 personnel stationed there. The effect of American forces in the country has brought in an American influence and nearly 96% of Korean kindergartens offer English, and this continues throughout South Koreas educational structure. The positive relationship between the Korean and United States governments has provided
  • 13. strong economic growth to both nations. Ever since the end of the Korean War, South Korea has relied on the American economy rather than its neighbor, China, as it expands its capitalist economy. Since there are strong American values in South Korea, we can confirm that most business culture norms are the same. This is extremely beneficial for Netflix’s expansion to South Korea since the American perspective is well established in this country and its people. According to Hofstede and Hofstede’s Cultures and Organizations: Software of the Mind (2005) charts, South Korea is substantially stronger in uncertainty avoidance, slightly more feminine, slightly larger power distance, and substantially more collectivist than the United States. Therefore, Netflix will need to do business with South Korea so as to accommodate a low risk environment and decentralization upon the individual. Economic Structure of South Korea According to the Central Intelligence Agency, South Korea has experienced incredible growth and global integration to become a high-tech industrialized economy in the past four decades. We believe South Korea’s continued advancements through the high-tech industry is a major benefit for Netflix as we begin our plans to enter the country. Having a strong technological infrastructure is invaluable because it will provide the highest quality streaming with little interruptions that will keep our new South Korean customers satisfied. South Korea is the world’s 12th largest economy and its population is ranked with high disposable income; this demonstrates the general population has the excess income to pay for a Netflix subscription to meet their streaming demands. The broadband strength in South Korea, due to an 83.2% urban population, is just as powerful and even more so in major cities, such as Seoul, which guarantees a high quality Netflix experience.
  • 14. Barriers on Entry to South Korea Major concerns we have in regards to entering South Korea is the strong presence of major world technological companies currently headquartered there. Companies such as LG and Samsung Electronics are known for their massive presence in the technological world as they supply a major market of mobile phones, tablets, computers, and even appliances. These companies supply a substantial amount of the products that our customers use to gain access to streaming Netflix. On a governmental standpoint, due to the positive relationship between both the United States and South Korea, we would not have to face quotas or restraints upon entering the country. The only resources we would need in the country is the ability for our customers to connect to the internet with a high-speed broadband, with which South Korea is fully equipped. Cultural Imperatives South Koreans have proven over time that they can battle through hard times and come out on top. After a devastating civil war, South Korea propelled itself as a leading technological economy, a spirit that we hope to capture through movies we will offer to our South Korean customers. According to worldbusinssculture.com South Korea when facing hardship or adversity are masters at change and rebuilding. South Koreans have shown that if things stop working or are not working well they will change them and adapt very quickly and effectively. That is similar to the work ethic in the United States, which has proven to face challenges head on. We hope to use that as an advantage since South Korea is our first Asian expansion point, and if we encounter troubles during our expansion we realize that South
  • 15. Koreans will not look down upon changes in our company, but will instead embrace the changes if we improve our efficiency. A problem facing South Korea currently is increasing competition from lower wage competitors in the region. Our concern as Netflix is knowing South Korea is a major technological industrial society that if those plants and facilities would move to neighboring countries such as Vietnam and Cambodia which offer cheaper labor that the income for South Koreans would drop, subsequently decreasing the demand for Netflix in the country. Cultural differences between American businesses and South Korean businesses can be drastic, as South Korea is known for its traditions and many employees work for their own families. Respect to senior employees is a strong point and is an important part for businesses in South Korea. While all these customs are important to know, a benefit Netflix has is being based in California, we will not need to expand our offices to South Korea. At Netflix though we must be aware of these differences as we interact with our customers through customer support and understand if we are speaking to a Korean elder that a certain amount of extra respect needs to be administered during the conversation. A major cultural difference between the United States and South Korea is patience. While Americans tend to be understanding and at times apologetic, South Koreans are known to result in negative reactions if technical details and answers are not on hand. During communication regarding membership or problems accessing Netflix, our staff must be aware that while Koreans tend to be restrained and reserved in most situations, they will occasionally show flashes of extreme emotion. A heated debate could ensue over a telephone call or an online chat, and we must prepare as a company how to counter and eliminate these situations by
  • 16. providing the upmost quality of customer support possible. Our official entry into South Korea is projected to be smooth and profitable; this ease of entry will also alleviate concerns of Netflix operations establishment. Operations Business Structure Netflix’s organizational structure is highly functional, and is segmented based on the aims of its functions themselves rather than organized by the consumers’ regions or segments. We are a centralized company, as CEO, Reed Hastings, has complete control over the six departments of the company, each with individual managers. Apart from the primary organizational flow, Netflix is not as structured within its departments. “Context, not control” is Netflix’s motto with management and business structure. Employees at Netflix have great autonomy and receive minimal direction from managers. This style of organizational structure was incredibly unique in 2002 when Netflix was becoming well established in the corporate world, and its success has warranted little change. Our initial expansion into Southeast Asia, with South Korea, will prove to be uncomplicated due to the country’s respect of centralized corporate power. In South Korean business, upper management does not give continuous instruction to employees and only pushes for consistent, productive teamwork. The country’s business values coincide almost synonymously with those of Netflix. Together, Netflix and South Korea will create an efficient, productive, and sustainable work atmosphere and provide a reliable, excellent product for South Korean subscribers. Data Visualization
  • 17. In a data driven environment such as Netflix, data visualization (dataviz) plays a crucial role in operations. Netflix uses data-visualization tools on a continuous basis, not occasionally like most visually based organizations. That is, Netflix employees routinely look to existing dataviz tools to tweak algorithms, garner new insights, and solve pressing business issues.Netflix upholds a data philosophy, which includes the statements: (1) data should be easily discoverable and process- able and accessible, (2) whether data is large or small, having good visualizations makes it easier to explain, and (3) the longer it takes to find certain data, the less valuable it becomes. Netflix’s data tools have successfully served its most valuable assets: customers and technological professionals. However, it is still important to remember that by successfully satisfying these two assets, Netflix’s Big Data programs benefits everyone: executives, stockholders, nontechnical employees, etc. Through our extensive data visualization and Big Data tools, we can deliver seamless, extraordinary personalization for our customers. At the same time, Netflix can easily aggregate data about customers, genres, viewing habits, trends, and nearly anything else. Equipped with this mass of data, Netflix can attempt to answer questions that other organizations cannot and would not ask. Our strong dataviz networks support our optimism for Asian expansion into South Korea. The technological power South Korea possesses will give our company an even wider spectrum of data and better, faster ways of using it. Netflix asks the important consumer questions and makes most business deci-sions based upon superior data and dataviz tools; South Korea possesses a culture that recognizes the importance of both. Netflix Management Model
  • 18. Netflix, in 2002, revolutionized Human Resources. We attract, retain and manage talent through a management model derived from common sense and logic. Netflix has noticed from its success in human resources and retention rate of employees, that if you ask employees to rely on common sense and logic rather than formal policy, a company will receive better results at a lower cost. Harvard Business Review of Netflix stated, “If you’re careful to hire people who will put the company’s interests first, who understand and support the desire for a high-performance workplace, 97% of your employees will do the right thing.” Netflix also supports the belief if adult like behavior and responsibility is expected among employees, then the business culture of the company will support open conversations about issues between managers, colleagues and subordinates. These values embody Netflix’s most important aspect of management: to hire, reward and tolerate only fully formed adults. Some more of these intra-business values are for managers to always tell the truth about employee performance regardless of a resulting termination, managers must own the job of creating extraordinary teams, leaders should own the job of creating the company culture and good talent managers must think like business people and innovators first, and like HR people last. We want employees to know we mean business and we want them to do great business with us. Our current international domains and future expansions know our reputation in the business world and revere it. Their contributions now and in the future will continue to shape our company and its values. Netflix Marketing
  • 19. Evolution is key to surviving in the entertainment world. As content marketers, Netflix has been able to move away from the assemblage of entertainment and towards creation. We understand sustaining higher quality, offering unique content and delivering them consistently will allow us to compete with other entertainment giants and retain and attract customers. Quality content is not just a common goal for marketers: it is an ethos that must be adopted, both to differentiate brands in an already cluttered marketplace and to better constitute authenticity and legitimacy with Netflix’s audience. Netflix has mastered the art of native advertising. We actively participate in advertising within international domains’ television networks, magazines, roadway adverts, etc. However, Netflix is continually adapting to the growing technologies and partially due to our plans to expand to South Korea, an Internet capital of the world, we are becoming more digital in our marketing. Netflix is increasingly more adept at digital marketing, from native advertising to content discovery platforms. For example, if our target audience is reading articles on a publisher site, we engage them with our own articles. If they’re looking at a Facebook feed, we engage them with a sponsored post. In each instance, the audience is interacting with our content in the context of their normal habits. This will also hold true in our new expansion sites in Asia, especially South Korea, as we learn more about our potential consumers’ habits and entertainment needs. Financing Operations Currency exchange has been a major challenge Netflix has dealt with during our global expansion. A concern we have during our expansion directly into South Korea is concern the United States Treasury Department has over currency manipulation in South Korea. While they have not labeled South Korea as a major
  • 20. currency manipulator they have stated that it “has intensified its engagement with Korea on these issues,” as the department begins their investigation. South Korea currently uses the Won, and the number one exchange for the Won is the United States Dollar. With the United States Dollar exchanged for the Won so frequently, it will aid Netflix as we need to exchange the Won back to US Dollars due to operations are funded by California in US Dollars. The Won has proven to be stable since 1997, and even after a slight fluctuation during the 2008 financial crisis it has rebounded well and continued to remain strong in the global currency exchange. Projections and Conclusions The international market in Asia presents a huge potential for Netflix. The issues with other international domains and their poor profit margins consist of obstacles, such as low broadband penetration and speeds, local competition and content licensing complications. Asian domains will prove to be a great rectification to this non profitability and with the technological superpower of South Korea (our initial expansion site into Asia), Netflix will expect an increase of 87 million international subscribers by 2020 and a 35% accretion in profits between 2015 and 2020. To maintain healthy stock options for our investors, we will ensure minimal stock dips by properly forecasting competition challenges and subscriber growth in our Asian target sites. Netflix is committed to its employees and customers, and we conclude our expansion into Asia as the best corporate maneuver to substantially advance our mission for accessible, stream-able and superior entertainment.