4. Christine的询盘
• Hi Sherry,
I am interested in your infinity Best friend ring.
How much is it when I order 120pcs? How
much do you charge for DHL shipping? I look
to hear from you. best Christine
5. 我的第一封回复
• Hi Christine:
•
• This is Sherry from Yiwu Juzhi Jewelry Factory.
•
• I got your inquiry of best friends infinity ring on Alibaba dated on
June 25th.
•
• A report has been sent to your email. Did you get it? Is there any
more information would you like to know?
•
• Thks,
•
• Sherry
6. 她收到询盘后的回复
• Hi Sherry,
• thanks a lot. I will discuss this in this weeks
meeting and get back to you then.
• Thanks, Christine
7. 她要开会讨论，我的跟进
• Hi Christine,
•
• I am very happy to get your reply. Just want to make sure
you get my quotation. Good luck to our Best Friends Infinity
Ring then!:)
•
• Waiting for your comments.
•
• Regards,
•
• Sherry
•
8. Christine的疑问
• 疑问一：关于产品是否有库存还有生产时间
• Dear Sherry,
• I have one last questions. Are these items in stock or do they have to be
produced? If so how long is the production process?
•
• Thanks, Christine
• 疑问二：关于产品的材质
• Dear Sherry,
• are these rings 100% Sterling Silver? We need to know exactly what the material
is, otherwise we have a lot of trouble here.
•
• Please let me know if it is pure silver. Thanks, Christine
•
9. 转折和关键：对于疑问的回复• Hi Chirstine:
•
• 1. Dear, the material we use here is sterling silver with 92.5% purity.
•
• 2. Hi, dear! When you say "100% sterling silver", do you mean by 100% purity of silver? or 100% purity of
925 sterling silver?
•
• 3. I understand you may be very experienced and professional with silver jewelries, if you already
know What is 925 sterling silver? and Why we do 925 sterling silver? Just ignore me here. The info here is
to help me to explain that our material is all right, OK? :)
•
• A. What is 925 sterling silver?
• Sterling Silver actually refers to silver products content of 92.5% silver. 925 represents the purity of silver.
This is the highest purity of silver , just as 999 as the purity of gold . Because pure silver is too soft and
easily oxidized , so the company Tiffany created 925 silver , 925 silver was internationally recognized as
sterling silver.
•
• B. Why we do 925 sterling silver instead of 100% silver?
• Because the characteristics of silver itself , 100 percent of silver is too soft and very easy to be scratched.
It's not suitable for more sophisticated process requirements, especially as modern fashion jewelry has
become increasingly diverse and exaggerated. Plus 100 % of the silver is easy to change color and lose its
luster , therefore , in 1851 , Tiffany launched the first set of silver jewelry containing 92.5% silver , since
then the 925 silver jewelry has quickly became the main force, and became identification of international
sterling silver standard .
•
• 4. If you have any questions, please feel free to ask me. You are welcome!
•
• Thks,
•
• Sherry
10. 这样回答，她满意吗？
• Dear Sherry,
• thank you so much for the wholedescription. This is really interested and I
was not aware of this. No other seller has ever taken so much time to give me such
valid information.
•
• Tomorrow is our meeting where I will present your ring. I will be very
positivethat we will order it for our inventory.
•
• Thank you again.
• I'll email you tomorrow.
• Christine
11. Whole and Valid information
• valid [ˈvælid]
• a.有根据的；有效的，具有法律效力的
13. 好消息
• Hi Sherry,
• thanks so much for your email. We would like to order the rings definitely ;-).
Everyone was very pleased at the meeting.
•
• When we order 120 pieces, can we order 60x in silver and 60x in gold.
•
• Is the gold plated ring zinc alloy or sterling silver under the gold plating?
•
• I look forward to hearing from you.
•
• Best regards, Christine
17. 有点莫名其妙
• yes
• which design please?
• Good afternoon Nicole, could you please tell
me which product?
• Nicole, still there?
18. 客人询问了价格和材质等细节，提
出这样一个要求：
• do you have any pic for me to see? i just afraid
the real ring is not as same as picture
also, do you have website? I like you products,
i wanna buy more
19. 回复和解释
• yes sure
• we have website
• http://stroll.en.alibaba.com
• please feel free to visit
• For this design, we don't have products available.
• You know jewelry trends change very fast.
• We don't have our own design department.
• So we collect the classic and fashionable designs
and show them to our customers.
• If they like them, we then make the products.
21. 证据
• ok let me show you our lately made products
22. 说服的过程：
• This one is very popular now.
• My sent 180 pcs to my American customer today.
• I really want to send you pictures now but I can
not send you here.
• Anyway it's very beautiful.
• I am wearing one now.
• I sent many pics to my friends, they all like it very
much.
23. 客人被说服了吗？她的反应是怎样的？
• yes, i like it so much!
• please send me more picture if you can.
• how many days for production?
25. 最后的细节
• it would be grateful if the mould charge is
US$35.
• please keep me informed, if ok, i place you a
order right away? do you accept paypal?
can I order 60pcs?
• ok. please send me both invoice & pictures
once i get the invoice, i pay the money by
paypal
30. Catherine的询盘
• Hi, I love this ring. do you have more pics for it?
We are considering to add this product to our
inventory. Thanks.
31. 我的第一封回复
• Hi Fanrong:
Glad you like our ring. I also love this infinity
ring. Sure we have more pics for it. I will send
you a report later Ok?
Thanks,
Sherry
