This document discusses VOO's quadruple play offering of TV, internet, landline, and upcoming mobile services. It then details the requirements and processes for SEPA direct debit mandates, including the four corner model, mandate management workflows, transaction types and related next collection rules, mandate amendment reporting, and benefits of migrating existing mandates and moving to eMandates. Contact information is provided for further discussion.

1. NBB SEPA ERP Day:
Corporate requirements for a Customer Centric Solution
Byron Soulopoulos
Twitter: @Soulopoulos

2. The
VOO
offering:
Triple/Quadruple
Play
TV
Internet
Tel
Mobile
~25 analogue television channels The fastest internet in Wallonia Landlines In the course of 2013 : launch
-> 100Mbps of mobile, voice and data
~150 digital, SD, HD, 3D television Unlimited packs, from landline to subscriptions
channels “n” standard wifi modem landline
VOOcorder (PVR) and VOObox Wifi homespots
(HD decoder)
VOOmotion, TV on tablets,
VOD smartphones and PC
Exclusivity of Be tv pay-tv channels
VOOfoot: Belgian division 1
championship
Double Play, Triple Play and soon Quadruple Play Packs
2

4. SDD Core Mandate
Four corner model
Debtor Creditor
1
2
3
1. VOO sends the SDD Mandate to the customer
2. The Customer signs and sends it back to VOO
3. VOO Validates the Mandate (Signature, Date, IBAN, BIC, etc),
creates mandate MRI & PDF
and sends a confirmation letter back to the Debtor.
CSM/CEC
Debtor Bank Creditor Bank
+ Migration of existing Belgian Mandates (Dom80) via NBB
4

5. Mandate Management Paper Flow
CREDITOR ID
UMRef
Contract ID
IBAN
BIC
Date (sign)
Location (sign)
Signature
5

6. Migration existing Belgian Mandates (DOM80) -> SEPA Direct Debit
Creditor
SDD
DOM80 DOM80 IBAN
Active 3
BIC
UMRef
DOM80
1 2
Debtor Bank Creditor Bank
6

7. Customer
CaTV TV NET TEL Mobile
7

8. Mandate Management
Mandate changes
SDD rulebook says for changes in:
1. Unique Mandate Reference (UMRef)
2. creditor identification
3. creditor name
4. debtor’s account number (IBAN)
A. to another number within the same bank
B. to another number with another bank (BIC)
The creditor must report the amendments to the Creditor bank as part
of the next collection (as a “mandate amendment”).
Additional attention point: in case 4.B, the creditor must send the
next collection as a “FIRST”.
à The paper mandate must be updated as well. Necessary to counter refund requests!
à Creditor to evaluate if new mandate might not be more opportune instead of working with
a mandate amendment
8

9. Transaction Management
SDD Sequence type Type of R-trx Next collection
sent by the Creditor Before Due Date: Reject or Request for with same mandate based on R-
Cancellation (RFC) transaction received
After Due Date:
Return/Refund
First (FRST) Reject/RFC/Refusal First (FRST)
First (FRST) Return/Refund Recurrent (RCUR)
Reject/RFC/Refusal/Return/
Recurrent (RCUR) Recurrent (RCUR)
Refund
Last (FNAL) Reject/RFC/Refusal Last (FNAL)
Last (FNAL) Return/Refund Mandate expired
One OFF (OOFF) Reject/RFC/Refusal One OFF (OOFF)
One OFF (OOFF) Return/Refund Mandate expired
9

10. Combina=on
DD
Type
-­‐
R
Transac=on
Type
-­‐
Mo=f
(cfr
CS
127)
source:
Benoît
Henrion,
BeTV

11. eMandates
54% € = Stamps & Letters
11

12. Byron Soulopoulos
Byron.Soulopoulos@staff.voo.be
WebSite: www.voo.be
Contact information at VOO:
Business:
Laurent Berti
laurent.berti@wbcc.eu