This document outlines 5 questions to ask before investing in technology: 1. Is the technology solving a real challenge? Technology should not focus on features but address identifiable challenges. 2. How will the back-end technology affect the front-end user experience? Consider usability issues and worst case failure scenarios. 3. How should the technology get used? Define who will use it, how it will be used, and related procedures. 4. What metrics will be used to define success? Success needs clear definitions, and pilots and post-implementations may require different metrics. 5. Is the technology provider a true partner or just a vendor? Look for accountability, value projection, resource availability, and expectation