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Ask These 5 Questions Before 
You Invest in Technology 
Session 405
Industry 
Barometer 
Industry 
Challenges 
Our 
Story 
Context for Our 5 Questions
Why are we all seeking 
technology? 
We’re not happy. 
Industry Barometer 
Industry Challenges 
Our Story
Challenges: Healthcare IT Adoption. Period.
Technology is worthless… 
if it’s not solving a challenge 
Focuses on 
features 
Stops after 
identification 
Gets in the way 
Industry Barometer 
Industry Challenges 
Our Story
We get it. 
Industry Barometer 
Industry Challenges 
Our Story
Our Story 
2011 2013 
Concepts 
Meeting 
Partners 
1st Iteration 
Actionable 
Reorg 
Results
Change requires Change. 
Processes 
Strategic Plan 
Technology 
Staff 
Concurrent 
Projects 
Are we ready? 
Goals
2. How does the back end affect the front end? 
Usability 
Risks 
Our Patient Value
2. How does the back end affect the front end? 
If the technology fails, what’s the 
worst thing that could happen? 
Develop protocols so it doesn’t. 
Usability 
Risks 
Our Patient Value predicting 
rehospitalization 
predicting 
patient mortality 
Worst 
Case 
Scenario
2. How does the back end affect the front end? 
What’s the patient’s experience? 
Usability 
Risks 
Our Patient Value
3. How should this get used? 
Who 
How 
Procedures
4. What am I measuring for success 
Success Scenarios 
Inputs Drive Outputs 
Clear Pilot 
Post-implementation looks like 
this... 
Am I measuring the inputs that 
drive the outputs? 
Pilots have different expectations 
than enterprise roll-outs.
5. Is my tech provider a partner or a vendor? 
Adhere to 
accountability 
expectations 
Partners 
Project my 
value 
Give me a 
Resource 
Set future 
expectations
Q&A

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5 Ques. to Ask Before you Invest in Tech-NAHC2014

  • 1. Ask These 5 Questions Before You Invest in Technology Session 405
  • 2. Industry Barometer Industry Challenges Our Story Context for Our 5 Questions
  • 3. Why are we all seeking technology? We’re not happy. Industry Barometer Industry Challenges Our Story
  • 4. Challenges: Healthcare IT Adoption. Period.
  • 5. Technology is worthless… if it’s not solving a challenge Focuses on features Stops after identification Gets in the way Industry Barometer Industry Challenges Our Story
  • 6. We get it. Industry Barometer Industry Challenges Our Story
  • 7. Our Story 2011 2013 Concepts Meeting Partners 1st Iteration Actionable Reorg Results
  • 8. Change requires Change. Processes Strategic Plan Technology Staff Concurrent Projects Are we ready? Goals
  • 9. 2. How does the back end affect the front end? Usability Risks Our Patient Value
  • 10. 2. How does the back end affect the front end? If the technology fails, what’s the worst thing that could happen? Develop protocols so it doesn’t. Usability Risks Our Patient Value predicting rehospitalization predicting patient mortality Worst Case Scenario
  • 11. 2. How does the back end affect the front end? What’s the patient’s experience? Usability Risks Our Patient Value
  • 12. 3. How should this get used? Who How Procedures
  • 13. 4. What am I measuring for success Success Scenarios Inputs Drive Outputs Clear Pilot Post-implementation looks like this... Am I measuring the inputs that drive the outputs? Pilots have different expectations than enterprise roll-outs.
  • 14. 5. Is my tech provider a partner or a vendor? Adhere to accountability expectations Partners Project my value Give me a Resource Set future expectations
  • 15. Q&A