Myboutiquehotel.com has a basic website that allows customers to book hotels online but lacks opportunities for customer engagement and feedback. The website is not very interactive and social media accounts are inactive. While the website partners with airlines to allow customers to earn miles when booking hotels, there are no reviews or ways for past travelers to share their experiences. Overall, the document suggests Myboutiquehotel.com needs to improve their customer engagement strategies online and through social media to generate more interactions with customers.