The document describes the role of a flight adviser at PrivateFly, focusing on providing bespoke customer service in private aviation, while interacting with various clients and managing their booking journeys. The adviser values hands-on experiences at airports and participating in industry events to enhance client relations and aircraft knowledge. Additionally, the company culture is highlighted as supportive and family-oriented, with exciting growth following its acquisition by Directional Aviation.

1. My role is a Flight Adviser, sitting within PrivateFly’s European Sales department based in St
Albans, UK. This means I’m a client’s primary point of contact for advice, pricing and booking –
whether that’s via our website, app, phone, email or more.
Each client is different, some will want lots sell jet of contact over the phone (especially if they
are new to private aviation) while others will want less support, or are more digitally-focussed.
Either way is fine – our industry is all about bespoke customer service, and that includes how
we communicate. I also work with a wide range of aircraft operators, partners and other
suppliers, to deliver each client’s requirements.
In a typical day, I’ll be working with multiple clients at different stages of their booking journey.
One may be a regular client looking to fly on a favourite route, and next I’ll be working with a
new client who’d like to be talked through the different stages of booking a private jet.
Whatever they need, I work with each client up until their flight date, bringing in our Trip
Managers to arrange the final operational details for the flight itself.
Gianluca’s role means he is a client’s primary point of contact for advice, pricing and booking.
It’s not all about sitting at a desk though! One of the best things about working here is the ability
to get out to airports and up close to aircraft. Every month I’ve been able to do this, to see off or
welcome clients’ flights. We’ll often be found at private jet airports in London and South Florida,
near to our office HQs. But we’ve also seen clients off recently in destinations such as Frankfurt,
Brussels and Amsterdam, to name but a few.
All of us at PrivateFly are passionate about making sure everything on the ground goes
smoothly, for every flight. And it’s great to meet buy private jet when we can. One of my most
memorable flights in the last year was arranging a couple’s relocation flight from London to San
Francisco with their cats. It was such a pleasure to see them off at Luton, and see how much
easier we were making their travel plans. Special occasion flights are particularly rewarding too,
and I’ve enjoyed arranging travel for weddings, birthdays and anniversaries.
It’s not all about desk work. Here’s Gianluca (left) at the airport, ready to meet a client’s flight.
Relationships with our industry partners are also very important, and in May I enjoyed attending
Europe’s biggest industry event, EBACE in Geneva. Another event I’ve enjoyed this year is Air
Charter Expo (ACE) held at London’s Biggin Hill – where I was part of PrivateFly’s exhibition
team. I found it hugely helpful to meet some of the operators we work with every day. I’ve been
so impressed by the display of different private jet aircraft at these events. And this has really
helped in my development, to be able to advise clients on aircraft that I’ve seen for myself.
When it comes to day-to-day life at PrivateFly, I’ve really enjoyed the culture of the company
over the past year. There’s a real family feel here and everyone helps everyone. We work hard
and we’re proud and passionate about what we do but there’s plenty of room for fun too – from
a traditional barbecue initiation for new team members, to regular opportunities to get out
together as a team.

2. And when I tell people I work for a private jet company, the first thing they ask is ‘Do you get to
fly by private jet yourself?’ The answer is yes – but only occasionally! When a private jet is
repositioning for a booked flight, we can sometimes fly on the empty leg one-way (and then
make our own way home).
Nice landing view
Gianluca enjoyed an empty leg flight into Nice Cote d’Azur during his first year at PrivateFly.
I have been on an empty leg to Nice and I loved every minute. I flew on a business jet Evo – a
fast and very stylish turboprop aircraft, which is popular with our clients for short flights in
Europe. It was so useful to see the aircraft and our service from a client’s point of view. The
speed is what you notice most….from front door to hotel in three hours!
I can’t wait to see what my second year at PrivateFly will bring. Recently we were acquired by
Directional Aviation, one of the world’s largest business aviation groups, so this is creating lots
of exciting oportunities for the company to grow.