How to empower and support your Citizen Developers for Modern Workplace Conference in Paris 18/10/2018 "With Microsoft and Office 365, your end users now have the tools to create wonderful solutions. However, simply giving them access is not enough. In this session Tracy will share the following to ensure that you are equipped for the change ahead: · Suggested changes to your IT Support and Back Office · How to inspire a culture of self and lifelong learners · Impact on Job Descriptions and KPI's across your company · Soft skill investment for your new super users · How to stay up to date · Overview of all apps and services and examples of quick wins Investing in your Users, will ensure that your investment in Technology pays off AND will impact your company culture positively."

1. Tracy van der Schyff
Microsoft 365 Coach & Catalyst
18 October 2018
How to empower and
support your Citizen
Developers
@tracyvds
#MWCP18

2. Twitter: @tracyvds
Blog: https://tracyvanderschyff.com
Website: https://tracyvanderschyff.co.za

3. What are Citizen Developers?
How has technology changed?
Digital Literacy and the impact on user adoption
Job KPI’s, Mentorship Programs &
Rewards
Stay up to date

4. What are
Citizen
Developers?

5. citizen
[sit–uh-zuh n, -suh n]
noun1. Someone who is a citizen of a particular country is legally
accepted as belonging to that country.
2. You describe someone as a citizen journalist or a citizen scientist, for
example, when they are an ordinary person with no special training
who does something that is usually done by professionals.
developer
[dih-vel–uh-per]
noun1. a person or thing that develops or innovates: a software
developer.

6. “Citizen Developers are empowered
problem-solvers from the various lines
of business who have the drive and
determination to engage in app
development even though they lack
traditional coding skills.”

7. 1%
10%
89%
Developers Power Users End Users

8. 5%
80%
15%
Developers Citizen
Developers
End Users

9. How
has
technology
changed?

10. Notes: https://tracyvanderschyff.com/2017/12/13/the-evolution-of-finding-stuff/

11. Digital
literacy and
the impact on
adoption

13. PC Literacy Statistics (2011 – 2015)

15. Know
your
product!

16. With great power comes great responsibility

18. Job KPI’s
Mentorship
Programs
&
Rewards

22. 5 min = €1 400 000
Productivity saving for year

24. BYOS
competition / challenge
bring your own solution

28. Feedback
=
Self Esteem

29. Diversity

30. Staying up
to date

31. Product Specialist
Power User Forum
Weekly Report
Power Users
End Users
Monthly wrap up newsletter

32. What’s new in Office 365
https://support.office.com/en-us/article
/What-s-new-in-Office-365-95c8d81d-
08ba-42c1-914f-bca4603e1426
Office 365 Roadmap
https://products.office.com/en-us/busi
ness/office-365-roadmap
Microsoft Tech Community
https://techcommunity.microsoft.com/
Office 365 Training Center
https://support.office.com/en-us/office
-training-center
#MWCP18 @tracyvds

33. @Azure @MicrosoftTeams @PowerApps
@ch9 @MSCloud @SatyaNadella
@Microsoft @MSFTnews @SharePoint
@MicrosoftEdge @MSLearning @Skype
@MicrosoftEDU @MSOneNote @WhyMicrosoft
@MicrosoftFlow @MSTCommunity @Windows
@MicrosoftHelps @Office @WindowsBlog
@MicrosoftPress @Office365 @tracyvds

35. In-App Help

36. You have already forgotten what they still
need to learn
Carry on learning / every single day
Support and Training should change
Stay up to date, know your product,
shortcomings and advantages, communicate
You are not alone. It’s going to be ok,
I promise….

37. Links to resources used in the presentation:
Evolution of Finding Stuff:
https://tracyvanderschyff.com/2017/12/13/the-evolution-of-finding-stuff/
Help your Microsoft 365 Citizen Developers Blog Series:
Part 1: Business Analysis – Ask the right questions
Part 2: Business Analysis – Document your Solutions
Part 3: Project Management
Part 4: Process Flowcharts for #Microsoft365 Citizen Developers
Part 5: Creativity & Curation
Part 6: Communication & Training
Part 7: Change Management
ROI on Training:
https://tracyvanderschyff.com/2018/03/17/roi-on-training/
To learn new things, we first have to un-learn the old bad habits:
https://tracyvanderschyff.com/2018/07/22/to-learn-new-things-we-first-have-to-un-learn-the-old-bad-habits/
Digital Literacy and the Impact on User Adoption:
https://tracyvanderschyff.com/2017/10/05/digital-literacy-and-the-impact-on-user-adoption/
PC Literacy basics everyone should know:
https://tracyvanderschyff.com/2018/04/12/pc-literacy-basics-everyone-should-know/
The real cost of PC Illiteracy in your company:
https://tracyvanderschyff.com/2018/01/13/microsoft365-day-106-the-real-cost-of-pc-illiteracy-in-your-compa
ny/
How we deliver IT Support should change:
https://tracyvanderschyff.com/2017/11/26/how-we-deliver-it-support-should-change/
Adoption Challenges for Modern vs Classic SharePoint:
https://tracyvanderschyff.com/2018/02/20/adoption-challenges-for-modern-vs-classic-sharepoint/
How IT can stop worrying and learn to love the citizen developer movement:
https://techbeacon.com/how-it-can-stop-worrying-learn-love-citizen-developer-movement
Apps I showed you:
Capture and Share Contacts with Office 365:
https://tracyvanderschyff.com/2018/02/22/c
reate-a-contact-capturing-and-sharing-syst
em-with-office-365/
Action ideas from OneNote with Outlook, Fl
ow, Planner and Teams:
https://tracyvanderschyff.com/2018/03/08/a
ction-ideas-from-onenote-with-outlook-flo
w-planner-and-teams/
Monitor #MSIgnite #Tweets with #Microsoft
Flow, #SharePoint & #Planner:
https://tracyvanderschyff.com/2018/09/17/
monitor-msignite-tweets-with-microsoftflo
w-sharepoint-planner/
How Microsoft Flow helps me do my Tax:
https://tracyvanderschyff.com/2018/02/23/
how-microsoft-flow-helps-me-do-my-tax/

38. MODERN WORKPLACE CONFERENCE PARIS
DU 16 AU 18 OCTOBRE 2018
#MWCP18

39. MERCI BEAUCOUP!
THANK YOU! #MWCP18