This document provides information about METRO Cash & Carry Pakistan. It begins with contact information for an employee and then provides an acknowledgement, dedication, table of contents and introduction about METRO. It discusses METRO's history and expansion internationally and in Pakistan. It outlines METRO's principles and services, including types of stores. It also describes policies, procedures and departments related to human resources, such as recruitment, training, payroll, leave, dress code and performance appraisal.

1. NAME : HAFIZ SYED M MUJTABA
EMAIL ADDRESS : mujtaba.jillani60@gmail.com
CONTACT # : 0345-6129878
DURATION : Apr 19, 2016 – May 19, 2016

4. ACKNOWLEDGEMENT
 All praise to the gracious Almighty ALLAH who blessed me
with the courage to complete this report.
 This work would not have been possible without the
support and encouragement of my People Excellence
Executive Sir Amad Siraj Jokhio. I express my gratitude
and deep sense of indebtedness for his valuable advices
and encouragement, and for giving me very useful
information that helped me in completing this report.

5. DEDICATION
 I dedicate this report to my parents, friends in
recognition of their worth and to my trainers who
are the guiding force for me and it is their effort
and hard work that showed me the path of
success and prosperity which would be there for
me for the rest of my life.

6. Introduction To METRO 1
1. What Does METRO Offer 2
2. Company History 2
3. METRO Cash & Carry – A Story Of Expansion 3
4. METRO In Pakistan 4
5. 10 METRO Cash & Carry Principles 5
6. Services & Quality 6
7. Food 8
8. Layout Planning 9
9. Types Of Stores 11
10.Type Of Layout Being Used In Pakistan 12
11.Suppliers 12
12.Labor 13
13.Site Consideration 13
Contents

7. 1. METRO Defining Quality 13
2. Continuous Improvement & METRO 13
3. Service Departments 14
4. Good receiving 15
5. Human Resources In METRO 16
6. Recruitment And Selection 17
7. Training And Development Practices At METRO 18
8. Internal Training 18
9. External Training 21
10.Payroll 22
11.Leave Policy 23
12.Medical Policy 25
13.Dress Code And Work Hours Policies 26
14.Performance Appraisal 27
15.Employee Relations 28

8. INTRODUCTION TO METRO
 METRO is a leading chain of wholesale centers with outlets in several countries of
Asia and Europe. Metro opened its first cash & carry wholesale center in Pakistan
in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July
2012 MEKRO and Metro-Habib combined their wholesale business in Pakistan
marking the beginning of a long-term partnership to the mutual benefit of both
companies. The merger allowed MEKRO and Metro-Habib to combine resources
and gain the financial strength to lead and grow in a challenging environment and
to gain synergies targeted to generate value for our customers and suppliers
alike. Today the company is operating 9 wholesale centers in Lahore, Karachi,
Islamabad & Faisalabad. METRO-Habib Cash & Carry Pakistan is part of METRO
GROUP’s sales division METRO Cash & Carry, the international leader in self-
service wholesale.
 The company has a simple and efficient business concept: cash & carry, which is
defined through its customer base, both professional and private consumption
customers are allowed to purchase at METRO-Habib Cash & Carry. The core
customers are small and medium-sized retailers as well as hotels, restaurants and
caterers. The company offers business customers a comprehensive product range
both in food and non-food.
 The mission statement of Metro is,
 “The distribution of products with excellence in price, quality and variety to
professional customers, and so offering the customer advantages and
opportunities of growth.”

9. METRO Cash & Carry is a reliable partner for more than 20 million professional customers
worldwide. It gives them a clear competitive advantage in their own markets. Professionals can
purchase everything they need to run their business: A restaurant owner, for example, can buy
food like fish or vegetables as well as kitchen equipment and office supplies.
METRO Cash & Carry offers an exceptionally wide range of high-quality products under one
roof. Depending on the size and type of wholesale center, the assortment includes up to 20,000
items in the food range and 30,000 items in the nonfood sector. As the name implies, METRO
Cash & Carry customers select their own items and take them with them to their restaurants and
shops. With this unique business-to-business concept, the company has grown to become a
leading international player in self-service wholesale.
What does METRO offer?

10. METRO Cash & Carry is a leading international company in self-service wholesale and
Operates more than 600 outlets in 29 countries. With over 100,000 employees worldwide, the
company achieved sales of € 31.7 billion in 2007. By generating almost 50 percent of the total
sales, METRO Cash & Carry is the top-selling sales brand of the METRO Group. Assortment
and service of METRO Cash & Carry’s unique business-to-business model are targeted only
towards professional customers such as hotels and restaurants as well as small and mid-sized
retailers or institutions. The company offers these special groups a high level of assortment
competency both in food and nonfood as well as attractive wholesale prices. An efficient and
internationally conferrable concept ensures success in entering new markets.
COMPANY HISTORY

11. The self-service wholesale trade came to Europe in the year 1964 when METRO SB-Großmärkte
GmbH & Co. KG was founded in Mülheim/Ruhr. The initiator and driving force behind this
concept was Prof. Dr. Otto Beisheim. In 1967 the Franz Haniel & Cie. company became a partner
in the new venture. Prof. Dr. Otto Beisheim, the Franz Haniel & Cie. GmbH company and the
Schmidt-Ruthenbeck family then each held one third of the shares in the German METRO
activities and thus constituted the “original group of partners”.
As from the year 1968 the concept was extended beyond the German borders, with the Dutch
company Steenkolen Handelsvereeniging N.V. (SHV) as a new partner. The two sides jointly
established Makro Zelfbedienigsgroothandel C.V. with the original group of partners holding 40
percent of the shares in this activity. Within the framework of a first major expansion drive
METRO/MAKRO Cash & Carry entered the market in nine Western European countries by 1972.
In the nineties, METRO Cash & Carry expanded its activities to Portugal, Turkey, Morocco and to
Eastern Europe.
METRO – A STORY OF EXPANSION

12.  In July 1996 METRO Cash & Carry merged with Kaufhof Holding AG and Asko Deutsche
Kaufhaus AG and the METRO Group was founded. That year also saw the group’s going public.
The Metro stock is the only retail stock listed in the German blue-chip index “DAX 30“.
 The first step into Asia was taken when METRO Cash & Carry moved into China in 1996. Today
the company is present in 5 Asian countries: China, India, Japan, Pakistan and Vietnam. The
METRO Cash & Carry business is going to be further internationalized and expanded with the
focus on Eastern Europe and Asia. Already by today, more than 80 percent of the staff is working
outside of Germany. In many countries the company is on of the major employers.

13. METRO in Pakistan
 METRO Cash & Carry announced its operations in Pakistan in January 2006. Since then,
it has established itself as a potential market leader in wholesale.
 Under the supervision of Managing Director Mr. Giovanni Soranzo, METRO Cash & Carry
Pakistan has opened its first store in the city of Lahore in October 2007.
 The company’s country head office is also based in Lahore and currently employs over
400 people in two offices. In 2009 with 3 stores opening in Lahore, Faisalabad and
Karachi, the total number of stores in Pakistan reaches 5 in the span of 18 months.

14. METRO Cash & Carry’s commitment to
Pakistan is also echoed in its
donations to the President’s
Earthquake Relief Fund.– The company
donated €100 000 in January 2006
towards President's Earthquake Relief
Fund. It also has plans to fund
development activities in the country in
association with the German Investment
and Development Company. Such
activities have successfully been carried
out in other countries. A recent example in
Vietnam and a similar program for
fishermen and sheep farmers in India
where more than 900 fishing crew and
18,500 sheep farmers were trained about
the best practices.
METRO Cash & Carry plans to invest in
Pakistan on a sustained and reliable basis
in the years to come. The company’s
unique business model offers potential for
a decrease in market prices and
promotion of local goods and personnel.

15. 10 METRO Cash & Carry principles
 The success of the company is based on the following principles:
 Focus on professional customers
 One-stop shopping
 Efficient store concept designed for professional needs
 Advanced customer service
 Enhanced customers’ competitiveness
 Excellence in supply chain and quality management
 Strengthening of local suppliers
 Development of national infrastructures
 Career opportunities
 Internationally transferable concept

16. SERVICES & QUALITY
The goal of METRO is to
efficiently handle thousands of
orders, shipments and
deliveries and ensure that
goods arrive at the right place
at the right time.
Supply Chain Management plays
an important role in our high-
performance logistics system and
enhances our capacity to supply
food and non-food products on a
daily basis with consistent high
quality, diversity and freshness.

17. The distribution of products that are temperature-sensitive is a
huge challenge. Quality and freshness can only be assured if the
goods are constantly kept under a temperature controlled
environment, right from the time they leave the producer till
they reach the customer.
At METRO Cash & Carry Pakistan, the warehousing and
transport for frozen and chilled products is ensured at a constant
temperature (in minus or plus degrees), according to product
requirement. Temperature monitoring is done manually and by
computerized mechanisms, both during transportation truck and
in cold storage.

18. A) Fruits & Vegetables: B) Live Fish:
 For the first time in Pakistan,
METRO Cash & Carry offers a
platform for Fruit & Vegetables
equipped with modern accessories
for product processing. This
ensures hygienic, temperature-
controlled, clean and packed fruit
and vegetables as per international
standards of Hazard Analysis of
Critical Control Points (HACCP).
 METRO Cash & Carry Pakistan
 offers live fish at Metro
 centers. Now you can choose
 live fish of your choice and
 enjoy the taste of freshness.

19. FOOD
 1. Fresh
 The Fresh department comprises fresh meat, fish, fruit and
vegetables and dairy section. Special care is taken in handling,
storage and maintaining freshness of products throughout their shelf
life. Freshness of food products is checked on a daily basis to make
sure that no product is left on the shelf that does not fulfill standard
requirements of quality and freshness.

20. FOOD
 2. DryFood
 The Dry Food department comprises edible grocery, canned goods,
beverages, sweets, confectionery, as well as detergents and toiletries.
 Special attention is given to the storage of high quality grocery items
such as rice, pulses, lentils, spices, etc., to maintain their colour,
texture, and aroma. A separate area has been designated for spices and
nuts for the ease and comfort of customers. They have their Halal
certificate for verification

21. Hygiene & Sanitation
 Metro is extra cautious about the hygiene and sanitation conditions to be
ensured by their suppliers especially for fresh food items.
 Not only that we ask our suppliers to follow the quality standards, we also
apply strict hygiene and sanitation requirements in the day-to-day operations
of our stores.
 We only buy products that are hygienically prepared and properly handled at
source by suppliers. We ensure that sanitation measures are a key part of
their production and processing procedures.

22. TYPES OF STORES
 Classic
 Junior
 Echo

 CLASSIC: This kind of layout is above 10,000 sqm
 JUNIOR: This kind of layout is equal to 10,000 sqm i.e 120 kanals
 ECHO: This layout is between 5000-6000 sqm.

23. CONTINUOUS IMPROVEMENT & METRO
 Proper shelf placement & training of staff
 Metro trains its staff by two process:
 Process
 System
 It has its own in-house training organization called HOT (House of Training)
 They also send their staff abroad for proper training
 They use “train the trainer” approach.

24. HUMAN RESOURCES IN METRO
 Metro’s human resources management is aligned with the strategy formulation and
implementation process. By integrating human resources management into the
planning process, emphasizing human resources activities that support broad Metro’s
mission goals, and building a strong relationship between HR and management. Metro
has been successful in ensuring that the management of human resources contributes
to mission accomplishment.
 The management at Metro recognizes that it is not just financial and technological
capital that provide companies with the competitive edge. Without attracting and
retaining the right people, in the right jobs, with the right skills and training, an
organization cannot succeed. Therefore, at Metro, people have been recognized as the
company’s most important asset. This approach of strategic human resource
management at Metro has led to enhanced organizational performance.
 The division is divided into two major departments:
 People Excellence
 Organizational Excellence
 People Excellence team deals with recruitment, HR operations, reward and retention
of employees. Organizational Excellence team looks after culture, training and
development needs of our employees.

25. RECRUITMENT AND SELECTION
 There are four different categories for Hiring
 Hiring on permanent basis.
 Hiring on contracts.
 Hiring as Part timers.
 Seasonal Hiring.

 There are different sources of recruitment used at Metro.
 Outsourcing
 Employment on reference. (both internal & external)
 Advertisement in Media. (mostly print)

 Walk in Interviews. (Encouraged at operational level only)

26. Orientation & Induction
 The purpose of this section is to ensure the successful implementation of a
uniform procedure for introducing new employees and help the new
employees feel part of Metro Family by providing information and assistance
at the time it’s needed.
 It is important that the induction process is consistent to ensure that all new
employees have the same induction experience and receive the same
messages. Induction if implemented effectively has the potential to reduce
turnover, absenteeism and boost morale.

27. DRESS CODE AND WORKING HOURS POLICIES
 Dress code Policy and Employee ID
 MHCC dress code is smart causal, unless otherwise stated i.e.
 Service employee: specific uniforms
 Front end employee: smartly dressed.
 During working hours employee IDs need to be worn at all times.

 Working hours
 Head office:
 Monday to Friday : 9am to 6pm.
 Ramadan: 8am to 3:30pm, Friday: 8am to 1pm
 Store Operations:
 Shift arrangements.
 Lunch Break
 Weekdays: 45 min to be taken from 12 noon to 3 pm
 Friday (lunch and Juma) : 12:30pm to 2:30pm

28. MEDICAL POLICY
 Inclusions
 Doctor’s consultation fee.
 Medical tests and Medicines, as prescribed by the doctor.

 Exculsion
 Cosmetic and Beauty Treatment
 Dental Treatment
 Willful exposure to danger, intentional self-injury and attempted suicide.

 Hospitalization
 Maternity cost including complications: IPD
 Circumcision: sub limit of IPD
 Hospital room charges for confinements.


29. EMPLOYEE RELATIONS
 Employee Relations at Metro involves the body of work concerned with
maintaining employer-employee relationships that contribute to satisfactory
productivity, motivation, and morale. Essentially, Employee Relations is
concerned with preventing and resolving problems involving individuals who
arise out of or affect work situations.
 Advice is provided to supervisors on how to correct poor performance and
employee misconduct. In such instances, progressive discipline and regulatory
and other requirements must be considered in effecting disciplinary actions
and in resolving employee grievances and appeals. Information is provided to
employees to promote a better understanding of management's goals and
policies. Information is also provided to employees to assist them in
correcting poor performance, on or off duty misconduct, and/or to address
personal issues that affect them in the workplace. Employees are advised
about applicable regulations, legislation, and bargaining agreements.
Employees are also advised about their grievance and appeal rights and
discrimination and whistleblower protections.

30. “THANK YOU”

31. “THE END”