1. Curriculum Vitae
TIYISELANI MBOWENI
Address: 4531 Mahlangu Street, P.O.Orlando, 1804, 083 434 1234/ 011 935 5184 (h)
Email address: tslnmbwn1@gmail.com
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Career Objective I want to create a noticeable contribution and grow my
skills, gain experience that will change and add value to the
organization I work for.
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Personal Details
Language Proficiency English, isiZulu, Sesotho and isiXhosa, Xitsonga
Nationality South African
Gender Male
Identity Number 891108 5842 086
Drivers Licence C1 (Code 10)
Cisco ID CSCO12369697
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Qualifications
Matric Orlando High School (2007)
Subjects passed English, Xitsonga, Biology, Geography, Home Economics
and History
Institution TCM Academy
Course (2009) IT Essentials A+ (Hardware & Software)
Personal computer,Safe labProcedures,Trouble shooting,
OperatingSystem, Laptopscomputer,Printers&scanners,
Networks,Security,Communicationskills
Courses (2010) CNAP (Cisco Networking Academy Programme)
CCNA Exploration 1 (Network Fundamental)
CCNA Exploration 2 (Routing concepts & Protocols)
CCNA Exploration 3 (LAN Switching & Wireless)
CCNA Exploration 4 (Accessing the Wan)
University of Johannesburg - IT Diploma (Incomplete)
 Introduction to program design
 The use of basic data structures
 Databases
 Software engineering
 Project design
 Data communication & networks
 Implementation
 Project management
 Security
 Operating system

2. Institution Torque IT
Courses (2013) CISCO Global Talent Acceleration Programme(GTAP)
CCNA – Routing and switching
CCDA
CCNP - Routing an switching
BGP, IPV6, QOS and MPLS
CCIE (Written) - Routing and switching
CSE (Cisco Sales Expert)
Institution IThority
Courses (2015) HP ASE - FlexNetwork Integrator V1
Institution Torque IT
Courses (2016) Designing Cisco Network Service Architectures
(CCDP)
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Employment Record
Dimension Data Network engineer November 2014 – present
Comprehensive knowledge and complete compliance to all Operational Policies and
Procedures including but not limited to Incident Management, Request Management,
IMACD Management, Change Management, and Problem Management
Comprehensive knowledge and complete compliance to all Dimension Data and Client
Human Resources Policies, Procedures and Codes of Conduct
Immediately report to my manager any and all potential risks, threats, non-compliance,
issues, problems that you may uncover in the Clients infrastructure during the course of
completing your duties
Ensure you take end to end ownership of all networking activities on the account
(incidents, projects, problems etc…)
Utilize toolsets to aid troubleshooting (NCM, RIM, NTP, and Syslog)
Ensure full ownership and management of calls assigned to me and my team’s queue.
Changes are logged and always related to INC’s or SVR’s where applicable. IOS
upgrades on the network of the client.
Produce a Root Cause Analysis (RCA) for all Problem Calls/P1 calls where required.
Continuously monitor shared services network team queue, accept new calls, assign them
to my name and either action for resolution or escalate to a L3 or L4 Engineer
Ensure that all problem calls you escalate to a L3 or L4 engineer have a comprehensive
and fully completed KT Situation Appraisal Document attached to the Service Now call
Vodacom Cisco network engineer January – October (2014)
Cisco Router and IP Phones Installations, troubleshooting
and field support.
Eskom Group IT Cisco network engineer April 2013 – January
VLAN Configuration, Network Restructuring
Network Design and Analysis, IPAddressing

3. Old Mutual Financial advisor February 2013 – April 2013
FNB External Sales Consultant March 2012 – January 2013
Identify and attend to customer needs, Cold calling,
Retrieving client credit profile, Affordability checks,
Product sales, Data capturing, System update, Debt
Consolidation, Personal Loans, Customer service, leads
generation, administration and Reporting
FNB (TCM Management) Helpdesk Technician
Duties Logging calls with different vendors
Ordering stationery for different ATM
Troubleshooting ATM remotely
Troubleshooting ATM printer
FNB Debtors Collector: Credit Cards: Mar 08 – January 2009
Collect on 1 month old arrears, transfer accounts for
tracing, send appropriate letters and update Davox and
Hogan system.
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Knowledge and Experience Acquired
I have learnt customer service: how to treat people, listening skills and problem solving
skills, self motivation and leadership skills.
Through my previous work I have learnt communication skills and got a chance to learn
how to use these skills.
References:
Eskom Severpalan Govender 0824571509
Occupation Senior Info Advisor
Eskom HR Jeaneth Radebe 011516 7114 / 083 619 8838
TORQUE-IT Sean Evans 011 602 9036 / 082 477 3802

4. FNB Hambisani 087 311 0015 / 073 014 7540
Occupation Head of sales
TCM Academy Ziphozonke Mthethwa 011 409 6300 / 073 131 7601
Occupation CCNA Instructor
TCM Academy Thabo Sidibe 011 409 6300 / 072 901 5660
Occupation IT Essentials Instructor
FNB (TCM Management) Simone Ollier 084 587 2424
Occupation Service Manager
FNB Campbell Camba 011 352 5000 ext 28199
072 267 5713
Occupation Team leader