The document outlines the summer internship experience of Matthew Doyle at Motorola Solutions, focusing on his education in communication and human-computer interaction. He developed user guides for various assisted programs, overcoming challenges such as a lack of experience in technical writing and familiarity with related tools. Key takeaways from the internship include improved skills in content development, problem-solving, and collaboration.

1. Motorola Solutions Confidential Restricted
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC
and are used under license. All other trademarks are the property of their respective owners. © 2012 Motorola, Inc. All rights reserved.
SUMMER
INTERNSHIP: 2014
July 31st, 2014
Matthew Doyle
TECHNICAL PUBLICATIONS, MOTOROLA SOLUTIONS
STATE UNIVERSITY OF NEW YORK AT OSWEGO, HCI
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC
and are used under license. All other trademarks are the property of their respective owners. © 2012 Motorola, Inc. All rights reserved.
Motorola Solutions Confidential Restricted

2. Motorola Solutions Confidential Restricted
© 2012 Motorola Solutions Inc. All rights reserved
EDUCATION
• State University of New York at Oswego - Undergrad
• BA in Communication Studies & Social Interaction (2012)
• Focus in Computer-Mediated Communication
• State University of New York at Oswego - Masters
• MA in Human-Computer Interaction (2015)
• Focus in Data Science
• Research Experience
• UX using Facebook (2012)
• UX using Google Glass (2012)
• HCI using Microsoft Kinect (2013-Present)
PAGE 2

3. Motorola Solutions Confidential Restricted
© 2012 Motorola Solutions Inc. All rights reserved
OVERVIEW
• Working with John Califano & Geri Matzner
• Technical Publications
• Develop user guides for assisted programs according to
department process and guidelines
• Develop on-device scanner User Guide using Motorola
Reader Application
• Develop process and specifications for optimal bar code
reading
• Suggest improvements from experiences while
developing guides
PAGE 3

4. Motorola Solutions Confidential Restricted
© 2012 Motorola Solutions Inc. All rights reserved
OBSTACLES
• No previous experience in technical writing.
• Little familiarity with digital scanners and device
management software.
• No previous knowledge of content management tools.
• No previous XML knowledge.
Solution = Learn Quickly
PAGE 4

5. Motorola Solutions Confidential Restricted
© 2012 Motorola Solutions Inc. All rights reserved
DS4800 PRODUCT
REFERENCE GUIDE
• Skills Used: Vasont CMS & Arbortext Editor
• Develop On-device User Guide compatible with Motorola
Reader Application
• Learn DITA XML
• Test all bar codes for mobile compatibility
PAGE 5

6. Motorola Solutions Confidential Restricted
© 2012 Motorola Solutions Inc. All rights reserved
MOBILITY LIFECYCLE
MANAGEMENT USER GUIDE
• Skilled Used: Adobe Framemaker 9
• Created User Guide for MLM Software
• Learn user perspective of MLM
• Collaborate with Content and Learning teams
PAGE 6

7. Motorola Solutions Confidential Restricted
© 2012 Motorola Solutions Inc. All rights reserved
TAKEAWAYS
• Utilization of content development tools.
• Improved question asking ability.
• Persistence.
• Organization.
• Thinking Algorithmically.
PAGE 7

8. Motorola Solutions Confidential Restricted
© 2012 Motorola Solutions Inc. All rights reserved
THANK YOU!
• Thank you for believing in me and giving me the freedom
to work independently on meaningful projects that will be
used in the near future to help and teach other
employees.
PAGE 8