16. Never to delegate, it’s always yours ACCOUNTABILITY
for the task
RESPONSIBILITY
for the final outcome
Delegate TASK along with
AUTHORITY
to make decisions
ABILITIES / KNOWLEDGE / SKILLS
Delegate only to persons who have to fulfill the task
(or capacity to learn it during process)
17.
18. Method Training Coaching Management Length of
contribution contribution methods implementation
contribution
Objective
Developing knowledge 60-80% 10-30% 0-10% Days
Developing skills 20-40% 40-60% 20-40% Months
Developing attitudes 0-20% 20-40% 40-80% Years