The document discusses Sarah Hagan's involvement in people analytics at Redfin, focusing on monitoring various aspects of employee hiring and satisfaction between 2008 and 2016. It compares Redfin's customer satisfaction rates with those of other brokerages, highlighting significant differences. Additionally, it includes benefits and compensation details for full-time employees.

1. Sarah Hagan
GOING FOR BROKERAGE:
PEOPLE ANALYTICS AT REDFIN

3. Sarah Hagan
GOING FOR BROKERAGE:
PEOPLE ANALYTICS AT REDFIN
MONITORING!

5. Monitoring our Hiring

7. 2008 2009 2010 2011 2012 2013 2014 2015 2016

11. • Base salary
• Paid vacation
• Health insurance & retirement
• Equipment (iPads, laptops)
• Mileage
• MLS/License dues
• Education
Full Time Employees

12. Monitoring our Employees

13. Totally stolen from
Nicole Forsgren!

14. Customer Satisfaction

16. 49%
90%
The Other Brokerages Redfin
Customer Satisfaction

17. 1 100

18. Monitoring our Culture

20. Go monitor
(your people)!