"Mom, we're here. Sorry we're a little late." They're more than an hour late, in fact, once again disrupting the rest of your schedule. Your days as a Personal Support Worker are filled with clients who count on your help to stay in their own homes. Mrs. Leroy's three grown daughters and their kids dropping in late or, worse, unannounced during your daily visits undermine the care you can provide for their mother. It also inconveniences all the clients who follow her in your schedule. This has been going on all week, since Mrs. Leroy left the hospital and was added to your case list. You can't let it continue for the rest of the two months you're scheduled to see her. You've tried talking to Mrs. Leroy's daughters but it's always a rushed conversation, in the midst of a flurry of activity, and apparently you haven't managed to persuade them to protect your time with their mother. If you hand each of them a letter the next time you see them, they might take the time to read it when they get back home and understand that you're a trained professional with a one-hour schedule of tasks to carry out for Mrs. Leroy, not a paid companion who's there for the day..

1. "Mom, we're here. Sorry we're a little late." They're more than an
hour late, in fact, once again disrupting the rest of your schedule.
Your days as a Personal Support Worker are filled with clients
who count on your help to stay in their own homes. Mrs. Leroy's
three grown daughters and their kids dropping in late or, worse,
unannounced during your daily visits undermine the care you can
provide for their mother. It also inconveniences all the clients who
follow her in your schedule. This has been going on all week,
since Mrs. Leroy left the hospital and was added to your case list.
You can't let it continue for the rest of the two months you're
scheduled to see her.
You've tried talking to Mrs. Leroy's daughters but it's always a
rushed conversation, in the midst of a flurry of activity, and
apparently you haven't managed to persuade them to protect
your time with their mother. If you hand each of them a letter the
next time you see them, they might take the time to read it when
they get back home and understand that you're a trained
professional with a one-hour schedule of tasks to carry out for
Mrs. Leroy, not a paid companion who's there for the day.