Emotional intelligence is the ability to identify and manage one's own emotions and the emotions of others. It involves skills such as self-awareness, self-regulation, motivation, empathy, and social skills. The document provides tips on improving emotional intelligence, including knowing yourself, reflecting on your emotions, being observant, taking time to understand other perspectives, practicing mindfulness, actively listening, and showing empathy towards others.

1. PLATINUM
3. Emotional Intelligence

2. PLATINUM
3. Emotional Intelligence
Emotional Intelligence is the ability to identify and manage one’s
own emotions, as well as the emotions of others

3. PLATINUM
3. Emotional Intelligence Guidance
Key Issues
• Try to improve your:
• Self-awareness: The ability to recognize an
emotion as it “happens” is the key to your EQ
• Self-regulation: You can have some say in
how long an emotion will last by using a
number of techniques to alleviate negative
emotions
• Motivation: To motivate yourself for any
achievement requires clear goals and having
a positive attitude
• Empathy: The ability to recognize how people
feel is important to succeed
• Social skills: The development of good
interpersonal skills is important to success in
your life and career
Tips
• Do the following:
• Know yourself
• Reflect on your own emotions
• Ask others for perspective
• Be observant of your own emotions
• Use “the pause” e.g., taking a moment to
think before speaking
Explore the “why” bridge the gap by taking
someone else’s perspective
• When criticized, don’t take offense. Instead,
ask: What can I learn? Be open to feedback
and criticism
• Identify your feelings at various points
throughout the day
• Practice mindfulness in all areas of your life
• Breath slow and deeply
• Celebrate positive emotions
• Empathize with others
• Actively listen especially during conflict
Activity
• Remember a time when you felt badly treated
or when you treated someone badly by:
• Not showing care
• Forgetting to great
• Forgetting to say thank you
• Not respecting people
• Not making people feel valued
• Make time to apologies to that person/s
• Make time to forgive that person/s