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Module 4
1.
MODULE-4 Customer-Defined Service Standards
2.
Hard customer-defined standards •
‘’things that can be counted, timed, or observed through audits.’’
3.
Soft customer-defined standard •
‘’ not everything that counts can be counted, and not everything that can be counted, counts.’’
4.
5.
6.
Process for Setting Customer-Defined
Standards
Download now