This document discusses design thinking tools and concepts like empathy, collaboration, and user research. It provides examples of tools used at each stage of the design thinking process, including empathy maps, journey mapping, prototyping, and usability testing. Real-time design interaction capture allows distributed teams to collaborate efficiently using video conferencing, project management, and design collaboration software.

1. JSS Academy of Technical Education (JSSATE), Bengaluru
CLASS OF I SEMESTER
Sub: Innovation and Design Thinking (BIDTK158/258 )
Course Faculty: Dr. D N Roopa (DNR), Assistant Professor, MED, JSSATE

2. Module 2 - Tools for Design Thinking
• Real-Time design interaction capture and analysis
• Enabling efficient collaboration in digital space
• Empathy for design – Collaboration in distributed Design

3. Module 2 - Design thinking tools
1. Visualization
2. Empathy Map
3. Journey Mapping
4. Mind Maps
5. Rapid Concept Development
6. Assumption testing
7. Prototyping
8. Story Telling
9. Co creation
10. Learning Launches

4. • What is the main goal of empathy for design?
a) To create a product or service that meets the need of the target
audience.
b) To create a product or service that is aesthetically pleasing
c) To make a product or service that is easy to use
d) To create product or service that is unique

5. • What is an example of a method for conducting user research?
a) Surveys
b) A/B testing
c) Usability testing
d) Design sprints

6. • What empathy is:
a) To experience a persons situation so you can tell others what it was
like
b) To understand a person’s situation and to pity them
c) To have a deeper appreciation and understanding of peoples
needs
d) To listen to their problems and then give them advice

7. • Empathy allows designers to do all of the following except.
a) Focus on the practicalities of designing
b) Understand the way users do things
c) Figure out how users do things
d) Investigate users emotional needs

8. • Which of the following is / are characteristics of empathy?
a) People often tell you about their problems
b) Other people come to you for their advice
c) You often think about how other people feel
d) All of the above

9. • A good approach to empathy should not have the following
a) Judgement of others opinion
b) Curiosity
c) Optimism
d) Respect for

10. • What should we do during empathy, engage?
a) Introduce yourself and make the user feel comfortable.
b) Talk to the users at the same time to maximise our time
c) Simplify the interview questions to “Yes and No” types to ease the
users understanding
d) None of the above

11. • Which of the following are the ways to build empathy
a) Surveys
b) Observation
c) In-depth interviews
d) All of the above

12. • The term empathy was first introduced by
a) David Kelley
b) Larry Leifer
c) Edward B Titchener
d) Tim Brown

13. • Which are the components of empathy
a) Cognitive
b) Emotional
c) Compassionate
d) All of the above

14. • Empathy is crucial because it allows design thinkers to set aside their
assumptions about the world to gain insight into users and their
needs
a) True
b) False

15. • Surya is creating a new product for Architectural college students. He
takes a design thinking approach. His first step is addressing who he is
creating the product for? And conducts research on understanding
the market. What is this step in the design thinking process?

16. • Which is NOT a good interview strategy for the Empathy step?
a) Encourage the person to talk about experiences
b) Encourage short answers that get right to the point
c) Ask follow up questions to get more information
d) Try to uncover needs people may or may not be aware of

17. • Which of the following is right?
a) Design sensibilities are a combination of design features, qualities
and aesthetics
b) Empathy is to see no evil, hear no evil and speak no evil
c) Design sensibilities are complex feelings such as amenity,
pleasantness, comfort, pleasure
d) Empathy is seeing with your own eyes, hearing with your own ear
and feeling the pain with your own heart
e) a & d

18. • You would interview people to gain an understanding of how they feel
during the -------------- stage of design thinking
a) Test
b) Define
c) Ideate
d) Empathize

19. • During which stage would you gather information about peoples
needs and motivations?
Ans: Empathise

20. • During which stage would you consult experts to learn more about
the areas of concern and to gain an understanding of other people’s
experiences?
a) Prototype
b) Define
c) Ideate
d) Empathize

21. • ----------------- is used with the objective of identifying needs that
customers are often unable to articulate
a. Mind mapping
b. Experience mapping
c. Story telling
d. Rapid concept development

22. What tool is often used to brainstorm and organize ideas?
a) Mind maps
b) Gantt Chart
c) Flow chart
d) PERT diagram

23. What tool is used to help visualize and understand user needs and pain
points
a) Personas
b) User stories
c) Use cases
d) Job stories

24. What tool is used to create interactive prototypes of a design?
a) Wireframes
b) Mockups
c) Clickable prototypes
d) Storyboards

25. • What tools is used to prioritize design elements and features
a) Affinity diagrams
b) Kano analysis
c) Value proposition canvas
d) Cost benefit analysis

26. What tool is used to create a visual representation of a process or
workflows?
a) Flow charts
b) PERT diagram
c) Gantt Charts
d) Mind maps

27. What tool is used to understand and map out the customer journey?
a) Customer Journey Map
b) Empathy Map
c) User Flow
d) User Research

28. What tool is used to create a visual representation of a product’s value
proposition?
a) Value proposition canvas
b) Affinity diagrams
c) Kano analysis
d) Cost benefit analysis

29. What tool is used to understand and organize user feedback and
research?
a) Affinity diagrams
b) Kano analysis
c) User research
d) Empathy Map

30. • What tool is used to create a visual representation of a projects tasks
and timelines?
a) Gantt chart
b) PERT diagrams
c) Mind Maps
d) Flowcharts

31. What tool is used to create a visual representation of a product’s
features and benefits?
a) Feature benefit matrix
b) Affinity diagrams
c) Kano analysis
d) Cost benefit analysis

32. • What tool is used to track user interactions on a website or app and
create visual representation of the data, such as a heatmaps and
click-maps?
a) Session replay software
b) Eye tracking technology
c) Heatmap and click tracking software
d) User testing platforms

33. What tool allows designers to conduct user testing and collect real time
feedback on a design?
a) Session replay software
b) Eye tracking technology
c) Heatmap and click tracking software
d) User testing platforms

34. What software records user interactions on a website or app, allowing
designers to watch and analyze users behaviour in real time?
a) Session replay software
b) Eye tracking technology
c) Heatmap and click tracking software
d) User testing platforms

35. What technology uses a device to track the movement of a users eyes
as they interact with a design?
a) Session replay software
b) Eye tracking technology
c) Heatmap and click tracking software
d) User testing platforms

36. What is the process of collecting and analyzing data on how users
interact with a design in real time called?
a) Real time design interaction capture
b) Real time design analysis
c) Real time design interaction analysis
d) Real time design capture and analysis

37. What tools and technologies can be used for real time design
interaction capture and analysis?
a) Heatmap and click tracking software, user testing platforms, session
replay software and eye tracking technology
b) Gantt charts, PERT diagrams and Mind Maps
c) Affinity diagrams, kano analysis and value proposition canvas
d) Cost benefit analysis, customer journey map and empathy map

38. What is the main goal of using Real time design interaction capture and
analysis?
a) To create a visual representation of a project tasks and timelines
b) To inform and improve the design process
c) To prioritize design elements and features
d) To understand and map out the customers journey.

39. What is the main difference between remote testing and in person
testing?
a) Remote testing is conducted over the phone and in person testing is
conducted in person
b) Remote testing is conducted online and in person testing is
conducted in person
c) Remote testing is conducted through email and in person testing is
conducted in person
d) Remote testing is conducted online and in person testing is
conducted over the phone

40. What is the main goal of enabling efficient collaboration in digital
space?
a) To create a digital environment where team members can easily
share ideas, provide feedback and work together on projects in real
time.
b) To develop a project management software for team members
c) To train team members on how to use design collaboration
software
d) To implement video conferencing tools for remote team members.

41. Which of the following is an example of a project management
software?
a) InVision
b) Trello
c) Google meet
d) Adobe XD

42. Which of the following is an example of design collaboration software?
a) InVision
b) Trello
c) Google meet
d) Adobe XD

43. What is one way to encourage open communication among team
members?
a) By fostering an open and inclusive environment where team
members feel comfortable sharing their thoughts.
b) By implementing strict protocols for communication, file sharing
and project management
c) By setting up regular team building activities
d) By limiting the number of team members on a project

44. How can clear protocols help team members collaborate efficiently?
a) By fostering an open and inclusive environment where team
members feel comfortable sharing their thoughts.
b) By limiting the number of team members on a project
c) By setting up regular team building activities
d) By establishing clear guidelines for communication, file sharing and
project management, team members can understand to work
together effectively and efficiently.

45. What are some benefits of enabling efficient collaboration in digital
space?
a) Better project management, design collaboration and video
conferencing
b) Improved productivity, better communication and faster project
completion.
c) Better communication, faster project completion and improved
productivity
d) Improved productivity, faster project completion and better design
collaboration.

46. What is the purpose of video conferencing tools?
a) To enable team members to communicate and collaborate in real
time even if they are working remotely.
b) To organize tasks set deadlines and assign team members to specific
tasks
c) To enable team members to share and work together on design
projects in real time
d) To provide a platform for team building activities

47. • What is the purpose of user testing?
a) To gather feedback and identify areas for improvements in a
product or service
b) To create a user-centered design
c) To create empathy map
d) To conduct user research

48. • What is an example of a user-centered design approach?
a) Involving users in the design process through co-creation
workshops or design sprints.
b) Creating empathy map
c) Conducting user research
d) User testing

49. • What is an example of a tool to understand users needs, wants, pain
points and goals?
a) User testing
b) User centered deign
c) Surveys
d) Empathy maps

50. • What is the benefit of using file sharing tools in distributed teams?
a) Team members can share and collaborate on files including design
documents and project assets.
b) To organize tasks and set deadlines
c) To enable team members to communicate and collaborate in real
time, even if they are working remotely.
d) To provide a platform for team building activities